I could not in good conscience recommend Vets Now. I think they represent a lot of what is wrong with veterinary care currently - their primary concern seems to be money. My dog disliked the vet and h... See more
Company replied
Location
Switch locationGate 3, The Holcot Centre Moulton College, Pitsford Road, NN3 7SS Northampton, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had to rush my dog there following a labour that was showing some problems. They were so kind, attentive and pet centred. Throughout the whole time, which was a stressful time, they were informa... See more
Company replied
In a moment of high anxiety we arrived and were met immediately by the on call vet and receptionist. No time was wasted - Charlie was taken straight in. No time wasted, efficient and with complete tra... See more
Company replied
The young lady that greated me at the door had empathy and immediately guided us to one of the treatment rooms. The vet appeared within a few moments and got to accessing my hound. She was e... See more
Company replied
Company details
About Vets Now - Northampton
Written by the company
Find An Emergency Vet
Pet Care Advice
Customer Hub
About Vets Now
Pet emergencies can happen at any time – including when your regular vet is closed.
That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.
Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.
Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.
We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.
Contact info
Gate 3, The Holcot Centre Moulton College, Pitsford Road, NN3 7SS, Northampton, United Kingdom
- 01604 315818
4.3
Excellent
139 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Efficient and there when needed
Efficient and there when needed, fair emergency pricing and good polite staff.
April 1, 2026
Reply from Vets Now - Northampton
Hi James, we appreciate you sharing your feedback. We're happy to hear that you found our team at Vets Now Northampton, was efficient, polite, and that you found us to be fairly priced during your recent emergency visit. Thank you.
Very helpful
Very helpful. The vet we saw put our mind at ease when we brought in our injured dog. The dog has made full recovery. Can’t thank them enough .
March 31, 2026
Reply from Vets Now - Northampton
Hi Tracey, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Distressing experience
I could not in good conscience recommend Vets Now. I think they represent a lot of what is wrong with veterinary care currently - their primary concern seems to be money. My dog disliked the vet and he seemed to dislike her. Indeed he said he could not examine her and recommended proceeding straight to euthanasia. It was overall a very distressing experience. I visited my own vet on the Monday after and they agreed that euthanasia was not indicated.
February 7, 2026
Unprompted review
Reply from Vets Now - Northampton
Hi Laura, we’re sorry to hear you’re unhappy after visiting to Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com highlighting your concerns & indicating which clinic you attended, your pet’s name, the first line of your home address & postcode.
Professional vets and kind personal
Professional vets and kind personal, quick service, explained everything. Recommend.
February 16, 2026
Reply from Vets Now - Northampton
Hi Violina, thank you for your positive feedback. We’re glad you were happy with the service provided by our team. Have a great day.
Reply from Vets Now - Northampton
Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
Gave my cat the emergency treatment she…
Gave my cat the emergency treatment she needed, but at a cost. Staff all helpful and polite.
February 4, 2026
Reply from Vets Now - Northampton
Hi Sally, we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.
I had to rush my dog there following a…
I had to rush my dog there following a labour that was showing some problems.
They were so kind, attentive and pet centred. Throughout the whole time, which was a stressful time, they were informative and honest.
The care, knowledge and professionalism they showed was second to none. Their actions honestly saved my dog and her puppy’s life.
If you ever need them then I would 100% recommend.
January 27, 2026
Reply from Vets Now - Northampton
Hi Kelly, we really appreciate you taking the time to leave us a review. We work hard to ensure every client’s experience is second-to-none and we’re glad to hear you found this to be the case. We hope your dog and her pup are doing well, have a lovely day!
Reply from Vets Now - Northampton
Hi there, we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.
Caring staff.
Every member of staff we dealt with were friendly, calm and helpful and seemed to have a genuine care and love for animals. Very modern and clean premises.
Handled my pet gently and gave me clear options of what actions could be taken.
January 13, 2026
Reply from Vets Now - Northampton
Good afternoon Helen, we appreciate you taking the time to share your kind words. We're happy to hear that you felt the team provided a caring and helpful service and that you liked our facilities at Vets Now Northampton
Lovely staff, clean calm waiting room, great service
We were seen quickly, the staff were very kind. The environment was calm clean and we couldn't have asked more more. Our dog was treated with kindness and is a happy boy again now.
December 28, 2025
Reply from Vets Now - Northampton
Suzanne, we're so glad to hear that your dog was treated with kindness and is recovering well. It's great to know that you found our environment calm and clean. Thanks for your feedback.
A difficult Christmas made better
In a moment of high anxiety we arrived and were met immediately by the on call vet and receptionist. No time was wasted - Charlie was taken straight in. No time wasted, efficient and with complete transparency of the potential communicated quickly and politely! Half an hour later Charlie was back in our care! Thank you!
December 27, 2025
Reply from Vets Now - Northampton
Good morning David, we're happy we could provide prompt and efficient care during a stressful time. It's wonderful to know that Charlie is back home safe and sound. Thank you for your lovely review
The vet was very kind and helpful and…
The vet was very kind and helpful and solved our problem. She explained everything to us.
December 20, 2025
Reply from Vets Now - Northampton
Hi Emma, thank you for taking the time to leave a review. It’s wonderful to know our team could help you and your pet. We hope you have a great day!
Reply from Vets Now - Northampton
We're happy to hear that our service was helpful and reassuring! Thank you for your positive feedback.
Less Talking
I have only given 4 stars as whilst the experience was good I was made to wait a while to be seen when my pet needed attention and I was stressed. There was no other animal being treated so I could not see a reason for the delay and all I could hear was laughter and chatter.
November 9, 2025
Reply from Vets Now - Northampton
Hi Jane, we appreciate you taking the time to provide feedback. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name, the first line of your home address and your reason for getting in touch.
Very grateful with my puppies treatment
The vet that saw my puppy was very helpful and diagnosed the symptoms straight away. My puppy came home a few hours later, back to her usual self. Thank you very much
September 8, 2025
Reply from Vets Now - Northampton
Hi Lesia, thanks for taking the time to leave us a review. We're glad to hear our team could help and that your puppy is doing well now. Have a lovely day.
MILLIE
We had a very positive experience with vets now,We were able to get a appointment straight away,our puppy was triaged quickly and were reassured it was all going to be ok.Vet was excellent and kind.would recommend to anyone.
October 25, 2025
Reply from Vets Now - Northampton
Hi Keith, we appreciate your positive feedback and are so glad we could provide prompt and reassuring care for your puppy. Thank you for recommending us!
The cost for the consultation is…
The cost for the consultation is ridiculous, how do you get away with it? We did not get to stay with our cat whilst he was checked over, he was taken away ?? He had to have blood tests, but at no point was I advised of the extra cost. I was told when they requested payment. I went to see my own vet a couple of days later as he was not getting any better due to the medication making him vomit. My vet gave him injections rather than tablets, he is back on the mend. I hope I never have to experience this again!!! I was told the blood test results will be sent to my vet, this has not happened??? The vet at vets now could not give me an exact diagnosis, she did not make any sense. I really hope I do not have to go back there anytime soon.
October 14, 2025
Reply from Vets Now - Northampton
Hi there, thanks for your feedback on the cost of your pet’s care at Vets Now. We appreciate that taking an unplanned trip to an emergency care provider can be frustrating. It’s much more expensive to run an emergency clinic than a regular daytime veterinary practice and our prices do reflect this. For a thorough breakdown and explanation of our pricing policy, feel free to visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name, the first line of your home address and your reason for getting in touch.
Reply from Vets Now - Northampton
Hi Melissa, thanks so much for your positive feedback. We’re glad you were happy with the service provided by our team.
These people are just amazing and…
These people are just amazing 🤩 Me and my boy Alfie were seen too so swiftly and professionally with care and compassion. Thank you 🙏🏼
September 9, 2025
Reply from Vets Now - Northampton
We're so happy to hear that you and Alfie were seen swiftly and professionally. We appreciate your kind words and are grateful for your feedback!
Jess and other staff very welcoming and…
Jess and other staff very welcoming and professional. Felt reassured.
August 26, 2025
Reply from Vets Now - Northampton
Hi Ann, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.