Very caring and compassionate staff. I'd have happily given 5 stars, however the fees are extortionate. Having to go there in an emergency is terrifying enough and then you're hit by a massive bill.
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The team were absolutely fantastic, our Teddy came in critically ill on Sunday night and they did everything they could and acted so quickly which made all the difference to him. They explained everyt... See more
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Absolute oasis of help and calm after a traumatic attack on my pets. Friendly, thoroughly professional and very up front with the costs - I knew cost would be high but it was worth it. Fantastic ve... See more
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The call handler was very sympathetic and caring. She explained everything and put me at ease. When we arrived at the vets surgery they were expecting us and saw us promptly. The whole experience... See more
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Company details
About Vets Now
Written by the company
Find An Emergency Vet
Pet Care Advice
Customer Hub
About Vets Now
Pet emergencies can happen at any time – including when your regular vet is closed.
That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.
Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.
Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.
We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.
Contact info
Penguin House, KY11 8SG, Dunfermline, United Kingdom
- 01383 223902
- enquiriesteam@vets-now.com
- www.vets-now.com
4.2
Great
25K reviews
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Rushed experience with extortionate fees
We took our last pet rat to be put down 2 weeks ago. Emergency appt on a Saturday eve. Whilst the vet was kind, for £200 we expected to be given more time - we felt quite rushed. It was also a massive amount to pay for a very quick procedure, and I struggle to understand the breakdown of costs involved
June 20, 2026
Unprompted review
Reply from Vets Now
Hi Elizabeth, thanks for your feedback on the cost of your pet’s care at Vets Now. We appreciate that taking an unplanned trip to an emergency care provider can be frustrating. It’s much more expensive to run an emergency clinic than a regular daytime veterinary practice and our prices do reflect this. For a thorough breakdown and explanation of our pricing policy, feel free to visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
Shocking vet bill
Sadly had to take our cat to be put to sleep Sunday. The staff were vey understanding and compassionate. I'd have happily given 5 stars, however the fees are extortionate. First messed up our bill which shockingly tallied up to £700 then was reduced to a staggering £550. I know its the weekend but come on.. There are staff and vets there all weekend. I'd understand if someone had to come in for an emergency.
Your emotions are bad enough and then you're hit by a ridiculous bill.
July 5, 2026
Unprompted review
Reply from Vets Now
We’re so sorry for your loss. Our thoughts are with you at this difficult time.
We appreciate your feedback about the cost of our service. Generally, it’s a lot more expensive to run an out-of-hours clinic and our costs tend to reflect this. For a thorough breakdown of where our fees and profits go, you can visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
Helpful, kind, honest and patient staff
Everybody I spoke to on the phone was super helpful and really kind and patient! Very quick to respond to my queries and offer all advice they could with the upmost honesty! Would highly recommend
July 4, 2026
Reply from Vets Now
Hi there, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Really caring ,quickly sorted appt
July 6, 2026
Reply from Vets Now
Hi Josette, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Professional and caring
My cat collapsed at the weekend with what turned out to be heart failure. Right from the first call to the call centre, the team were fantastic, professional, understanding and sympathetic. They took the time to explain what was going on, next steps etc. My cat has a long and difficult road ahead, but knowing the team are there for my cat is great comfort.
July 5, 2026
Reply from Vets Now
Hi Sharon, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
The vet was lovely and very caring
July 6, 2026
Reply from Vets Now
Hi Louise, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Was made welcome
Was made welcome, problem discussed with vet nurse first, water bowl brought out for my dog. Consultation was friendly, concise and reassuring. All questions and concerns answered.
Helpful when discussing insurance and claiming etc at reception.
July 6, 2026
Reply from Vets Now
Hi Carolyn, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Very caring and helpful staff
Very caring and helpful staff. Treated my elderly cat very gently and sorted out her problem.
July 5, 2026
Reply from Vets Now
Hi Susan, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Very caring for my cat Luna who has…
Very caring for my cat Luna who has asthma. They took het straight away. Thank you
June 30, 2026
Reply from Vets Now
Hi there, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and Luna. Have a great day.
Was a very pleasant and helpful…
Was a very pleasant and helpful appointment, all the staff were exelant with my Archie ,
May 20, 2026
Reply from Vets Now
Hi June, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and Archie. Have a great day.
ellie was very helpful and explained…
ellie was very helpful and explained possible treatment in detail
June 29, 2026
Reply from Vets Now
Hi David, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Reply from Vets Now
Hi Marc, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Oustanding
Oustanding! Our regular vets have been charging us for 2 years on numerous prescriptions with changing diagnoses, within 20 minutes your vet had diagnosed, and offered a follow up. Unexpected Expense, but well worth it to fix our Maine Coon Cat's ear polyp. Thanks to everyone involved. We have now changed our regular vet.
June 28, 2026
Reply from Vets Now
Hi Alison, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Had to rush my girl in
Had to rush my girl in, 1000 paid they tell me they can probably get her better if I'm willing to spend a extra 5000 I refused so they say well put her to sleep but make sure you pick her up before 8am so had to trying and find somewhere to take her, the PDSA was amazing and told me they where out of order making me bring her away so poorly unless I could pay extra 600 to keep her there vets now are just a cash register dont give to hoots about your pet just the money and if you haven't got it then there answer is just put them down
May 5, 2026
Unprompted review
Reply from Vets Now
Hi Andy, I'm really sorry to hear about your experience with us. Should you wish to discuss any aspects of your visit further, please do not hesitate to reach out to us at enquiriesteam@vets-now.com. Please highlight your concerns to the team along with the Vets Now practice you attended, the date you visited and your first line of address, postcode and highlighting your concerns.
Very friendly and helpful staff…
Very friendly and helpful staff especially as it was a late night emergency visit, got my hound sorted out with ease good vibe and a nice place.
Would recommend.
July 4, 2026
Reply from Vets Now
Hi Michelle, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Reply from Vets Now
Hi there, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Reply from Vets Now
Hi Paula, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
The service was absolutely fantastic
The service was absolutely fantastic. The staff was absolutely amazing and patient and explained everything in detail.
July 3, 2026
Reply from Vets Now
We appreciate you sharing your experience. We're so glad to hear that our staff were amazing and patient, and explained everything in detail.
Booked an urgent online consult for…
Booked an urgent online consult for advice.
Easy to book, great advice from the vet who showed compassion.
June 21, 2026
Unprompted review
Reply from Vets Now
We're so pleased to hear that booking was easy and that our vet provided compassionate and helpful advice during your urgent online consult.
Booked in to see my bird
Booked in to see my bird. On arrival we waited over 90 minutes to see the vet. Where she said i dont know nothing about birds. So we left. But being charged £156 consultation fee. Terrible service
July 2, 2026
Reply from Vets Now
Hi, we’re sorry to hear you’re unhappy after visiting to Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
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