Very caring and compassionate staff. I'd have happily given 5 stars, however the fees are extortionate. Having to go there in an emergency is terrifying enough and then you're hit by a massive bill.
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The team were absolutely fantastic, our Teddy came in critically ill on Sunday night and they did everything they could and acted so quickly which made all the difference to him. They explained everyt... See more
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Absolute oasis of help and calm after a traumatic attack on my pets. Friendly, thoroughly professional and very up front with the costs - I knew cost would be high but it was worth it. Fantastic ve... See more
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The call handler was very sympathetic and caring. She explained everything and put me at ease. When we arrived at the vets surgery they were expecting us and saw us promptly. The whole experience... See more
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Company details
About Vets Now
Written by the company
Find An Emergency Vet
Pet Care Advice
Customer Hub
About Vets Now
Pet emergencies can happen at any time – including when your regular vet is closed.
That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.
Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.
Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.
We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.
Contact info
Penguin House, KY11 8SG, Dunfermline, United Kingdom
- 01383 223902
- enquiriesteam@vets-now.com
- www.vets-now.com
4.2
Great
25K reviews
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Absolutely superb
Excellent service from a very knowledgeable and caring team. The best! I can not fault them at all in their service very professional. Highly recommended.
July 7, 2026
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Excellent service
Excellent service, my pet was seen within a half an hour from initial call. The call handler was kind and sympathetic that my cat had been injured and needed urgent help. Also helped me calm down and gave me reassurance the cat would receive care asap.
July 7, 2026
Reply from Vets Now
Hi Marianne, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Couldn’t help guinea pig
Unfortunately I don’t think the vet knew much about guinea pigs and so he deteriorated significantly overnight and by the time he reached another vet in the morning, couldn’t be saved. I don’t feel it was helpful or value for money.
July 7, 2026
Reply from Vets Now
Hi there, we’re sorry you’re not happy with the service you received at Vets Now. We understand how painful it is to lose a pet, and we hope you’re okay during this difficult time.
If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
Dedicated staff ..reassurence .efficent…
Dedicated staff ..reassurence .efficent .very friendly ..100%. Recommend ..
July 4, 2026
Unprompted review
Reply from Vets Now
Hi Tracey, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Initial fee extortionate
The staff and treatment we received was fabulous
£302 before even being seen is extortionate.
July 5, 2026
Reply from Vets Now
Hi Helen, we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.
I cannot thank the team enough for the…
I cannot thank the team enough for the exceptional care they gave to my dog. Every member of staff was kind, compassionate, professional and genuinely caring.
They took the time to explain everything clearly, treated Doris with such love and respect, and made a difficult time so much easier for us.
Their dedication, empathy and expertise were outstanding. I felt completely supported throughout, and I will always be grateful for the care Doris received.
A truly amazing veterinary practice that goes above and beyond for both pets and their owners. ❤️🐾
July 7, 2026
Reply from Vets Now
Hi Joanna, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and Doris. Have a great day.
Can’t thank the vet who saw my pup…
Can’t thank the vet who saw my pup enough for being so kind and patient. She was extremely knowledgeable and gave us time to think as well as talking us through everything and answering all our questions. I don’t think she realises how amazing she is and how much she helped us in a stressful time
July 7, 2026
Reply from Vets Now
Hi Mia, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
Could not have been better looked after
We could not have been better looked after when we just turned up with our young Labrador. The reception staff were amazing and saw a vet within minutes. Our dog had to stay in over night and we received regular updates which was very reassuring. 1st class service.
July 7, 2026
Reply from Vets Now
Hi Nikki, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
The staff here are fantastic so kind…
The staff here are fantastic so kind and sympathetic . So good they are open 24 hours , my cat had been in a fight and they sorted her out and pain relief was given , brilliant service and excellent vets
July 5, 2026
Reply from Vets Now
Hi Angie, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Emergency Visit
I phoned them for advice as I didn’t know at the time my dog had a grass seed in her ear. They were very good told me to go to the local PDSA Gillingham asap and they would be waiting. Luckily we didn’t wait too long to be seen and grass seed confirmed. The took her for sedation to remove it and we waited about 1 1/2 hours she ended up with general anaesthetic but successfully removed. The nurse was lovely we didn’t actually see a vet. The reception was manned by everyone my only criticism was that when you rang the bell to go in it took ages for someone to answer and the actual receptionist was not very friendly, we booked in and she did ent even say to take a seat she wasn’t rude just didn’t communicate. But overall they were very good x
June 23, 2026
Unprompted review
Reply from Vets Now
Hi there, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. It’s really useful for us to identify ways in which our service can be improved. Have a great day.
Friendly, expert emergency advice
Easy to contact and prompt appointment arranged without fuss. Expert evaluation, explanation and treatment plan. Very friendly (thanks for the cup of tea!). This was my second experience of Prospect House in Colwyn Bay, and just as good as the first.
June 30, 2026
Reply from Vets Now
Hi Andrew, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Rushed experience with extortionate fees
We took our last pet rat to be put down 2 weeks ago. Emergency appt on a Saturday eve. Whilst the vet was kind, for £200 we expected to be given more time - we felt quite rushed. It was also a massive amount to pay for a very quick procedure, and I struggle to understand the breakdown of costs involved
June 20, 2026
Unprompted review
Reply from Vets Now
Hi Elizabeth, thanks for your feedback on the cost of your pet’s care at Vets Now. We appreciate that taking an unplanned trip to an emergency care provider can be frustrating. It’s much more expensive to run an emergency clinic than a regular daytime veterinary practice and our prices do reflect this. For a thorough breakdown and explanation of our pricing policy, feel free to visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
Shocking vet bill
Sadly had to take our cat to be put to sleep Sunday. The staff were vey understanding and compassionate. I'd have happily given 5 stars, however the fees are extortionate. First messed up our bill which shockingly tallied up to £700 then was reduced to a staggering £550. I know its the weekend but come on.. There are staff and vets there all weekend. I'd understand if someone had to come in for an emergency.
Your emotions are bad enough and then you're hit by a ridiculous bill.
July 5, 2026
Unprompted review
Reply from Vets Now
We’re so sorry for your loss. Our thoughts are with you at this difficult time.
We appreciate your feedback about the cost of our service. Generally, it’s a lot more expensive to run an out-of-hours clinic and our costs tend to reflect this. For a thorough breakdown of where our fees and profits go, you can visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
Helpful, kind, honest and patient staff
Everybody I spoke to on the phone was super helpful and really kind and patient! Very quick to respond to my queries and offer all advice they could with the upmost honesty! Would highly recommend
July 4, 2026
Reply from Vets Now
Hi there, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Really caring ,quickly sorted appt
July 6, 2026
Reply from Vets Now
Hi Josette, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Professional and caring
My cat collapsed at the weekend with what turned out to be heart failure. Right from the first call to the call centre, the team were fantastic, professional, understanding and sympathetic. They took the time to explain what was going on, next steps etc. My cat has a long and difficult road ahead, but knowing the team are there for my cat is great comfort.
July 5, 2026
Reply from Vets Now
Hi Sharon, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
The vet was lovely and very caring
July 6, 2026
Reply from Vets Now
Hi Louise, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Was made welcome
Was made welcome, problem discussed with vet nurse first, water bowl brought out for my dog. Consultation was friendly, concise and reassuring. All questions and concerns answered.
Helpful when discussing insurance and claiming etc at reception.
July 6, 2026
Reply from Vets Now
Hi Carolyn, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Very caring and helpful staff
Very caring and helpful staff. Treated my elderly cat very gently and sorted out her problem.
July 5, 2026
Reply from Vets Now
Hi Susan, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
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