Rakuten Viki Reviews 

i have mixed feelings for this app because i expected it to have dram's and shows people can access from anywhere in the world but it's not but the shows are pretty good, but the MOST annoying part is the ADS...there are too many ads it's actually annoying, i once go 45 ads in a 1 hour show, I really hope this app improves on this. overall...it was okay

would be great but too many adds in just one show. 12-14 ads on a 45 minute show?
I understand the need for ads but always putting the same ones on and putting them on right in the middle of a main scene. you can't even rewind without seeing the same ad again. there are more free streaming programs that are much more user friendly. Removing it from my streaming.

After paying to watch a particular show, which i couldn't find, I asked for a refund and they refused to give me my money i don't need the app for anything other than the show

In the past, they offered top quality shows. But for some reason, they are offering more and more BL. In fact, over half the new offerings just listed were BL. AND there is no way for me to screen this so the LTBTQ++++ and BL stuff doesn’t display. I’m tired of having to scroll thru it, and I don’t want my kids to see it.

I think something is wrong with my email to you. I got a texted message asking me to verify my email. I have face log in and it was fine. But they sent my email as mbeier1964.gmail which is wrong. They have 1 number wrong. So I was worried about doing any changes. With all the hacking that happens now a days so just thought I would ask before changing anything.

I have been a long-time Viki subscriber and have continuously paid $3.99 per month without canceling or changing my plan. I was very surprised on August 27, 2026 to find that my monthly subscription was suddenly increased to $7.99 — essentially double the price.

I contacted Viki Support to ask why my long-standing subscription price had changed. Their response on September 1, 2026 is simply stated that subscription pricing had been updated in my country and that my renewal price would automatically increase starting August 27, 2026.

What I found frustrating is that they did not actually address my specific account history. I asked why a continuously maintained subscription was being moved from $3.99 to $7.99 when I had not canceled, changed plans, or had a failed renewal. Instead, I received what felt like a generic explanation of Viki's current pricing.

For a long-time customer, a 100% price increase deserves a clear explanation. If Viki has decided to end grandfathered or legacy pricing for existing subscribers, they should say so directly and clearly explain when and how customers were notified.

I have enjoyed Viki for many years, which makes the lack of transparency around this price increase especially disappointing.

Honestly it’s all good until the show glitches, when you finish the set of ads (5) it automatically puts 5 more, you finished them and suddenly you’re back at the beginning of the episode to watch 2 more ads, then you wanna skip to where you were and 5+ ads then again the cycle. It just keeps glitching and glitching it’s like they do it on purpose to make more money. I mean the least they could do is make it work properly, one chapter ONE and I watched a total of 47 ads, crazy right? And the fact that some ads are 30 second long. Multiply that by 25, 12 and a half minutes, add the 110 second (from the other 22 ads 5 secs each, 110) that’s like 13.20 minutes… for a 30 minute long chapter…

The content is great! However, the playback quality is low, frequent errors interrupt viewing, and shows stop suddenly and something completely different will start playing without any user input. Very frustrating.

I'm not understanding why Viki is charging more to watch certain movies when I'm already paying for the app . Double dipping now 😡

After contacting Viki to help me regarding an issue I had regarding Dubbing on some of their programs, their response was immediate and extremely helpful. I have been impressed with their customer service.

Charging me after 2 episodes? Seriously? It was literally free for me to watch now it’s charging me monthly subscription after the 2nd episode. Why? Is it possibly baiting me after a cliffhanger to pay for nonsense?! It’s a show, and this app shouldn’t make it hard to watch. This app is truly unbearable. I was watching an ad and when I kept tapping skip, it kept restarting the ad over and over! If this app will charge me, it better fix its stupid app! Truly disappointing, and ridiculous! I can’t watch that show here where I live anywhere else and this is the only app I could watch it. I only watched 2 episodes, truly thrilled. What a shame, fix this brutal app. And if it charged me before I watched the show I’d understand but now I just wasted my time after a cliffhanger and charge. Horrible experience.

Very disappointed. The web series is not opening at all. It always shows the error: "Oh no, something went wrong! There has been an unexpected issue. Please try again in a few minutes. (VF_EXO_4001)." I've tried multiple times, but the same error appears every time. Please fix this issue as soon as possible

Viki movie streaming is the most frustrating company to deal with. I have had them off and on over the years and when I need help, I can't talk to a real person and when i send a note to support.viki.com, i get no reply. I recenly reactiviated my personal account to watch a few specific movies. i wanted the plan WITHOUT the commercials, but got the commercials. I then attempted to UPGRADE my plan on numerous occassions in the past week or two, to no avail. i tried changing my passsword, have written to rakuten the parent company and have spent literally HOURS trying to get this accomplished. I thought I cancelled the account completely but had use of it until the next billing date, but I can't even confirm that!!!!!! NOT HAPPY. BTW, I have had KOKOWA for years and never have a problem getting through to them for questions.
Yvonne Pelino

I'm writing this because I had been waiting days to be able to watch some episodes of section e but then it just got lock like now I have to pay and also I have to wait to watch the episodes and I'm watching part 2 of section e we shouldn't pay but for movies its fine but for the series no I cried because I installed this app to be able to watch section e and other series but now I can't watch section e unless I pay thats why I cried after I saw that I can't watch the ending of part 2 of section e 😠😤

I really like viki but the only problem is when I get off the app and click it again it takes a long time to continue the show and it gets to a point where it’s really annoying but overall I think the shows are amazing especially for people like me who don’t have the premium pass.

This app sucks cuz I start watching I series and on my phone and then I get off of it and try to watch it on my tv and it won’t let me because it say I’m watching it on my phone but I’m not it so it’s so freaking annoying luv the show but I’ll be going to iqlYl and watch shows there freaking stupid as app

Useless even with subscription..
Find video useless?
sort by only two and useless?
with sort "New on viki"maybe you find onAir after you scroll around 2 min on the maybe end of page...?
the website overall is 2/10

Very worst experience. Earlier it was good but now we need to watch 5 ads at once and frequently ads will show up which is very much annoying. The series will stop at one point and again it will not come.
I literally hate viki.

I filed my complaint that viki app is not working and even shared screen shots with ur customer support person nothing happen I'm paid customer not even watching it free and since from last week I emailed but nothing happen my issue is still there.. worst customer service ever

To be honest, I am starting to like this website less and less. The shows available without a subscription are mostly uninteresting. While there are a few I rewatch occasionally, many shows I wanted to watch are locked, and I mean 10+ titles. Then there are the ads. I feel like I'm getting ads every 15-30 minutes, and it's usually 2-3 ads, with 1-2 repeating 2-4 times in the same ad break. To make matters worse, I'm just listening to the ads no video to watch just staring at my paused show, the ads aren't even in English so i am just listening to Korean and Chinese ads staring at my paused show.