Viola Milano Reviews 

I could not be more disappointed. I ordered several bespoke ties in September 2025. Despite multiple attempts over nine months to receive them, by June 2026 I gave up. I have tried to receive a refund for two months now. I get nothing but a runaround answers that the refund has been expedited. Yet I have not received a refund. Almost a year into it, no ties and no refund. The organization is only online so far as I can tell, so I wonder if it is a scam at this point.

I ordered the cube tie featured on instagram- great tie!! Thank u

Even though I have also experienced the shipping problems of Viola Milano, I do not recognize most of the complaints about their customer service named below. In my case, they mostly responded to my emails very swift and generous. After I told them that the shirt I ordered – and still had to receive – would probably not fit, they refunded the money and even let off the shipping costs.

I placed an order on your website in June and still have not received it. I have tried to contact your customer service several times but no reply. I am very disappointed with this experience, which is not at all in line with the brand image you aim to project, and I kindly ask you to either send my order immediately with tracking details or issue a full refund.

I ordered a bracelet for my husbands birthday. The site advertises /shipping within24 hours to 3 days. I have heard nothing. I have tried calling customer service and the call does not connect to the number. I have sent messages through their website- nothing. I am now trying to contact through Facebook to see if that is any good.
The products look nice but not sure exactly when I will get to see it!!!! So frustrating being totally ignored by a company that seems to spend money on their publicity but then does not care about their customers!!!

I requested expedited shipment of one of the custom ties from Viola Milano, in order to meet a special date / occasion.
They were not able to achieve that as the material was not readily available. However, Monica in the customer service team made great alternative suggestions. She arranged for a custom design to be made much faster than the website quoted after helping me pick out a couple of options and also provided a complimentary tie. Outstanding support. The ties themselves are beautifully made and arrived in plenty of time :)

Exceptional. Just received another order from Viola Milano, delivery was again super fast (4 days to UK). Tie quality is awesome.

I have ordered and paid for 3 items in December 2025; however, I have not received anything up to this date (July 24, 2026).

I reached out to them multiple times through the website, Facebook, and Instagram - unfortunately, I have not received any feedback.

I ordered a tie 12 days ago. I have not received a shipping notification and 4 emails to customer support have gone unanswered. I tried calling through the number on their website, which is invalid.

I have also sent a message to their Instagram, indicating that i'd appreciate a response given the radio silence so far, to which I've only received a "cool thank you".

I'm honestly shocked. I've never had an experience like this and would expect better from a premium brand.

I ordered a tie and pocket square for a special occasion two weeks ahead of time. I assumed it was early enough to not be worried whether the items would arrive in time or not. Fair enough, they don't say anywhere in their site (at least I didn't find it) how long it takes for an order to be processed. However, I've been trying to contact them via e-mail for days now and all I got back was radio-silence, and it'd be fine if they just answered saying e.g. "not a chance your order will be there in time".
By now, it's impossible that the items will arrive in time.

EDIT:
After leaving this review, their costumer support team reached out almost instantly. They explained the situation, which was supply related, and let me pick other tie, with a higher price threshold than the one I paid for, as a compensation for the waiting. It's reasonable to believe that they are struggling currently, but I don't think there is enough reasons to believe they are not a good company to buy from.
I just wish they could be way more transparent and reactive according to their internal situation and the customers' orders status.

What an outstanding experience in customer service combined with Viola's detailed craftsmanship. First time ordering and I had a few questions which were answered the same day. I'm in the USA and the shipping was quick (DHL). Ordered a custom made 6 fold cashmere tie along with another in-stock tie and a light weight denim shirt. I've paid more for lesser quality fabrics and stitching. Viola is hitting well above it's cost. Highly recommended!!

I would like to share my very disappointing experience with this company.
I placed an order approximately eighteen months ago for a jacket that was supposed to be exchanged for a larger size. I was informed that the item would be remade; however, to this day, I have still not received anything.
Despite numerous attempts to contact the company over the past year, I have received no response. The complete lack of communication is extremely concerning. Furthermore, it appears that the registered office has changed and that the platform is managed remotely, without any real customer service or accountability.
Given this situation and the clear failure to honor its commitments, I strongly advise potential customers to exercise the utmost caution before dealing with this company. The practices observed do not appear to comply with consumer protection regulations.
I am now considering taking legal action and remain open to communicating with others who have encountered similar issues.
I request prompt contact in order to attempt to resolve this dispute amicably.
Stanislas Bonafé

My order never arrived.
I got an invoice confirmation, do not buy from there.

They are frauds that never ship out their goods
No reaction from Customer Service either

I give 1 star, but if I could, I would give 0.

My experience with Viola Milano began on 18 May 2024. I ordered two ties but accidentally selected the wrong model for one of them, so I returned it.
Viola Milano confirmed that they had received my return and offered me the choice between an exchange or a refund. I chose the refund of €145.
From that point onward, the process became a complete nightmare.
Over the following two years, I sent countless emails asking about the refund. Each time I received the same responses: “We will look into it,” “We are contacting our finance department,” or similar assurances that never resulted in any payment. I was repeatedly given new deadlines, none of which were honored.
After exhausting every reasonable attempt to resolve the matter, including countless emails, formal written deadlines by email and registered post, and receiving no meaningful response, I had no choice but to initiate legal proceedings against the company.
The Local Court of Cologne (Amtsgericht Köln) subsequently ordered Viola Milano to refund the €145 and to reimburse my legal costs. Even following the court judgment, Viola Milano did not pay.
My lawyer and I therefore had no choice but to threaten Viola Milano with enforcement of the judgment in order to finally compel payment. I have never previously encountered a company that refuses to comply with a court order.
Only then did I finally receive a response from a representative named “Davide”, who sent the following email to my lawyer:
“Dear Boris,
The email you just sent was the most unprofessional legal letter we have ever seen. Emberassing. He sent back a tie late and damaged. We can refund today 145 euro for the returnee tie. If we see any reviews on google or anything negative we will publish this letter on internet and also leave a review about you Dr. Boris and your firm, and also about Mr. Alfieri Zellner. We are honest and professional people, even send this letter is a joke. He could had call our office or send a email.
Thank you
Davide
Viola Milano”
I consider both the accusations and the tone of this email entirely unacceptable.
The claim that the returned tie was “late and damaged” is false. More importantly, this allegation was never mentioned when the return was received and acknowledged back in 2024. If there had genuinely been an issue with the return, it should have been raised immediately, not two years later, after legal action had commenced.
Equally absurd is the suggestion that I should have contacted the company by phone or email. I had already sent countless emails to Viola Milano’s customer service over the course of two years, repeatedly requesting nothing more than the refund that had already been approved.
Following Davide’s email, another customer service representative, “Laura”, contacted us on 10 June 2026, stating that the refund would be processed “immediately.” As of 13 July 2026, I still have not received the refund.
This has been, without question, the worst customer service experience I have ever had. A simple refund that should have taken days has now taken over two years, required legal action, and has been accompanied by unprofessional communication, personal insults, and threats toward both me and my lawyer.
I cannot recommend Viola Milano to anyone based on my experience.

Horrible customer service . I bought , i paid since then , no reaction , no tracking number , no email response to question , just a receipt with a stamp .I canceled the order , again , no reaction , no email , no respond. Looks like a scam.

The color of the tie I ordered did not match the photos shown on the website, so I wanted to return it. I completed the return request form as instructed, but I never received any response. My follow-up inquiry to customer service also went unanswered.

Overall, the experience was very disappointing and unprofessional. I would not recommend this company based on their lack of customer support.

Total scam. Ordered 4 ties worth over eur 500 with the promise
Of 24 hour shipment. Weeks later the order has never been shipped. And I have not received a single cent back despite having cancelled the order and requested a refund weeks ago.

I strongly suspect this is not a legitimate business and would urge anyone considering an order to think twice. I am now pursuing further action to retreive my money.

UPDATE:

More false promises. Following on from my previous review below. I heard from the company on 8th July saying the ties I ordered on 13th June were no longer in stock (it says they’re in stock on their website). They said if I send them a list of 2/3 ties that I’d like as replacements they will dispatch them immediately with next day delivery. I replied straight away with my list and heard nothing back. I sent a chasing email on Friday 10th asking if the ties were being delivered that day as I needed them for my wedding the following day. I got a reply back saying they didn’t have the ties in stock and asked what other ties I wanted instead. This was the day before my wedding, there was no way I was getting those ties delivered on the same day from a different country. I don’t know why they bothered asking. Another very disappointing experience.

UPDATE: I initially had a very frustrating and unpleasant experience regarding my order with this company. However, the Client Service Manager stepped in directly to fix the situation. We communicated openly and reached an amicable solution, which the company has now fully honored and fulfilled exactly as promised. I am very satisfied with how professionally this was handled in the end.

Ordered 2 ties from them, i have been waiting for over a month and they keep telling me it will be sendt i the middle of next week. Utterly useless and helpless support. Horrible service and no help.