Visafoto Reviews 

704
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff who consistently go above and beyond to ensure passport and visa photos successfully meet strict international compliance requirements. Consumers genuinely appreciate the remarkably quick response times and prompt, professional support provided whenever unexpected upload issues occur on official government portals. Some reviewers were not happy with the assistance received, specifically mentioning rude customer care interactions, dismissive attitudes, and unhelpful responses when technical problems arose. A few users also noted that their generated images were ultimately rejected by official portal systems despite attempting to use the service.

What people talk about most

Service

Reviewers mention positive feedback about service, frequently highlighting speedy and reliable support that... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for being extremely... See more

Staff

Customers consistently note positive experiences with staff, frequently highlighting friendly, patient, and... See more

Website

Clients share ambiguous opinions on website, with reviewers praising the platform for being easy to use and... See more

User experience

Customers had positive experiences with user experience, finding the photo upload process quick, simple, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am blown away by the quality support that Visafoto provided me from past couple of days. First I started using their online application but faced some problem while uploading the photo in Visa por... See more

Rated 5 out of 5 stars

I needed a photo done for my passport renewal. Nothing I tried worked. Then I read a review that Visafoto works, so I tried it. My initial photo didn't work. Paul patiently explained that the shirt co... See more

Rated 5 out of 5 stars

Having spent hours trying to get a photo to comply with ICAO as required by the Nigerian immigration Service, i could not make any headway and was getting frustrated. then i asked Claude who can do th... See more

Rated 5 out of 5 stars

From the website it just seemed too good to be true - but the service was amazing! from my selfie it made a beautiful picture that was easy to print in an appropriate quality. I would highly recom... See more


Company details

  1. Photo Shop

Information provided by various external sources

Take an image with a smartphone or camera, upload it here and instantly get a professional photo for your visa, passport or ID.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

704 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(704)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Excellent Service

This was my 2nd time using this site. It was very easy to select which country, the passport picture size, and upload the picture. When the passport pictures came out, it was very clear. However, this time there was a shadow under the right ear. I contacted the customer service, and in the timely manner, they fixed it and also included 3 different sets for me to choose from. I am very impressed by their excellent service.

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I had an issue with the first photo I uploaded. I contacted customer service, they advised of the problem, and told me I could send them another photo and they would address. This worked and I would recommend visafoto to anyone.

September 9, 2026
Unprompted review
Rated 5 out of 5 stars

Thankful for your help

I was already feeling frustrated with how much struggle I had trying to upload my child's photo for his passport renewal. Thank God for Chatgpt that suggested Visafoto and I did not think twice before trying it out and I was so happy because they helped me to resolve the issue in a blink. I only wished I did not struggle and stress so much before I discovered you guys. Thanks so much for your help.

September 5, 2026
Unprompted review
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Rated 5 out of 5 stars

The customer service is absolutely…

The customer service is absolutely fantastic! They respond very quickly and are genuinely eager to make sure everything is going smoothly. I’m very happy with the service and truly appreciate the support.

A special thank you to Paul for his excellent help and support! ⭐⭐⭐⭐⭐

August 19, 2026
Unprompted review
Rated 5 out of 5 stars

Such helpful and responsive customer…

Such helpful and responsive customer service. I made a mistake with the picture and they corrected it for me in less than 2hrs. A big thank you for your help!

The passport pictures were great and worked for my baby’s ID card

August 18, 2026
Unprompted review
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Rated 5 out of 5 stars

Very helpful in sorting file size to…

Very helpful in sorting file size to conform to visa data restriction requirements. Marina made the changes quickly and efficiently allowing a successful application. Her help was much appreciated in getting the application completed within the time frame of the visa site.

August 14, 2026
Unprompted review
Rated 1 out of 5 stars

It didn’t work for me and when i mailed…

It didn’t work for me and when i mailed the customer care they were so rude and said they don’t do perform miracles to photos. Very rude customer care.

August 12, 2026
Unprompted review
Visafoto logo

Reply from Visafoto

Hello. Kindly let us know the number of your order. We will check your case, take measures and provide refund if needed. We apologize for all the inconvenience caused!

Rated 5 out of 5 stars

I tried several options to get my…

I tried several options to get my passport photo up to the ICAO requirements but none worked until I came across Visafoto. The service they provided really exceeded my expectations. Great customer service.

August 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Great service

Great service, which works as expected. Even in the very slight chance that it doesn’t give exactly what you need, the support is there to provide very quick and easy help regardless of what the problem is. Would %100 recommend!!

July 30, 2026
Unprompted review

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