Visible Reviews 7,507

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the service for its reliability and quality, often noting that it performs as well as or better than more expensive alternatives. Many people appreciate the transparent and affordable pricing, highlighting significant savings compared to previous providers and the excellent value for money received. The user experience is frequently described as easy and straightforward, particularly when switching services or setting up new devices. However, some customers also noted inconsistencies with customer service, mentioning issues with responsiveness, the lack of human interaction, or difficulties resolving specific problems like porting numbers or billing credits. A few other people also felt that the signal strength was not always as robust as expected, leading to occasional dropped calls or slower data speeds in certain areas.

What people talk about most

Service

Users describe positive interactions with service, highlighting great customer service, easy sign-up, and... See more

Price

Customers had positive experiences with price, often highlighting the affordability and significant savings... See more

Value for money

Clients share positive opinions on value for money. Many reviewers highlight significant monthly savings,... See more

User experience

People report positive experiences with user experience, highlighting the ease and speed of signing up for... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the great service, with some... See more

Based on these reviews

Rated 5 out of 5 stars

Having never heard of this company I was a bit skeptical and cautious. The only drawback is that there is no human customer service. But having used this service for 2 months now, I really don't think... See more

Rated 5 out of 5 stars

Had visible now for several months. I love the service, the customer service is great. When I need their help they stayed on the phone with me for several hours so the issue was resolved. Actually ha... See more

Rated 5 out of 5 stars

I’m honestly shocked at how easy it was to switch. I was able to do everything right from my couch using my old phone—no store visit required. The website is extremely simple and user-friendly, with... See more

Rated 5 out of 5 stars

My sister told me about her Visible plan and how satisfied she has been. I looked into it. Amazed was first reaction. Completely satisfied is my present reaction. The cost, service and quality are at... See more


Company details

  1. #12 of 19 best companies in Mobile Network Operator
  2. #14 of 22 best companies in Cell Phone Store
  3. #12 of 20 best companies in Phone and Internet Service
  4. #35 of 58 best companies in Telecommunications Service Provider

Written by the company

Visible is the first all-digital wireless service in the U.S., offering unlimited data, talk, text and hotspot powered by Verizon’s award-winning 4G LTE and 5G networks. The wireless industry is more complicated than it needs to be, so Visible designed a simpler way to wireless. For as low as $25/mo, you’ll get flat-rate wireless with zero hidden fees, zero annual contracts, and zero need for other people to get the best rates. Visible offers two great unlimited plan options, both backed by an amazing network. On the Visible plan, you’ll get everything you need and nothing that you don’t, for just $25/mo, taxes and fees included. On the Visible+ plan, enjoy perks like premium data on Verizon’s 5G Ultra Wideband network and access to our fastest hotspot. All for $45/mo, taxes and fees included. Pay monthly for either plan, or choose Visible’s annual plan option and save. Get started with smarter wireless at visible.com. Sometimes the choice is just Visible.

Go unlimited with Visible

Written by the company

Get unlimited data, talk, text and hotspot for as low as $25/mo
No contracts, no hidden fees. All on Verizon’s 5G network.

Contact info

4.2

Great

TrustScore 4 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Deactivated my account

Deactivated my account.
Paid days ago.
Agent took long too long
Didnt know what to do.
Got a ticket number.
Have to want house.
Never got a call on phone i had to barrow for calling. Took day off almost feeling.
BBB .

April 24, 2026
Rated 4 out of 5 stars

Excellent Experience

My experience with Visible has been excellent overall. The pricing is very affordable, and the service has been consistently reliable, which makes it a great value. The only issue I’ve encountered is occasional trouble logging into the app, which can be a bit frustrating. Aside from that, I’m very satisfied with the service and would recommend it to others looking for a budget-friendly option.

April 23, 2026
Rated 4 out of 5 stars

Everything so far is perfect…

Everything so far is perfect just service goes down in certain areas where I see other people still have service so let’s try to make it a wider stronger connection
The price is perfect I haven’t travel out the country with this service yet but I soon will and will let you know how it goes but also love the company thank you .

April 24, 2026
Rated 1 out of 5 stars

I signed up at the beginning of the…

I signed up at the beginning of the year because of the $10 a month deal. You did not give me that deal and I’m extremely unhappy about it! It was a flat out lie and dubious business practices! I attempted to contact you several different ways with no response. I now tell everyone I know to stay far away from visible. As soon as I find another company that I’m comfortable with, I’m leaving you! No response to any emails I send. Your automated chat is a joke! It is zero help! But I’m sure you know that. You guys totally lied to me and did not give me the $10 a month deal for the first year! Horrible customer service! Words can’t express how disappointed I am with your company and I let everyone know every opportunity I get!

January 24, 2026
Rated 2 out of 5 stars

Rebate never received

They made it very easy to sign up and get my service started. They also shipped me the phone very quickly. However, I traded in my phone and I never received the rebate gift card. I have tried to contact the company and cannot find any phone number or email in order to do so. They are impossible to contact.

April 1, 2026
Unprompted review
Rated 4 out of 5 stars

The price is wonderful

The price is wonderful. I was a Verizon customer for over 29 years and was not given any breaks on cost. The only thing I was not happy about is that I was understanding that this would cost even less only to find out that because I was from Verizon I didn't get the extra discount for 5 years. It was no place I could find in the explanation of this.

March 26, 2026
Rated 5 out of 5 stars

Visible+ Pro: This Is The Way!

Easy and seamless switch from previous carrier. Excellent cell service all over the US and several international locations so far. You cannot beat the service, speeds and unlimited data on Visible+ Pro. Never looking back! This is the way.

April 22, 2026
Rated 5 out of 5 stars

I havent experienced any issues or…

I havent experienced any issues or interruptions. My service now feels exactly the same as it did with my old verizon account, but 10% the cost. $25 prepay, and I have unlimited data, texting, wifi hotspot all month. Operates on Verizon towers, so same service quality and coverage.

They disclose you'll experience lag in high traffic areas like airports due to lower priority, but i always did anyway, so no noticeable change.

Family plans arent necessary because each line is so cheap anyway. 100% worth it.

April 22, 2026
Rated 5 out of 5 stars

My response

Love the service plan it's a great price and the cell phone service is awesome I would recommend this phone service to anyone

April 21, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look