Banner and cards were perfect! There was a mishap with the t-shirts due to lettering being cut off. The cut-off lettering did not show on the order so I didn't know until the shirts arrived. HOWEVER... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The absolute best customer service experience I’ve ever had. Rubi is literally a gem. The most impressive thing hung was that-I was anxious to write a good review about her but she actually said “than... See more
Company replied
We've been using VistaPrint for a number of years and we really appreciate the quality of the products and the timeliness of delivery. As I told my (now) Personal Advisor, Samantha, the only thing V... See more
Company replied
Im a Custom Car Body & Paint Shop all my signs, Invoicing, cards , shirts ect and from Vista Print . Been using for so many years , had a little issue with my Order , I chatted with a customer Servi... See more
Company replied
Company details
- Digital Printing Service
- Business to Business Service
- e-Commerce Service
- Graphic Designer
- Prints and Signs Store
- Promotional Item Store
Written by the company
VistaPrint helps small business owners create expertly designed, up-to-date custom marketing – the assortment of products they need to look and feel professional, prepared and plugged in. We offer a wide range of customizable small business marketing products; real-time access to expert ideas and assistance for people who need a hand; and a simple, straightforward experience for those who know exactly what they want. When we put it all together, our customers can easily design a consistent, cohesive look that carries across their entire business, whether they operate in-store, online, on-site or on the go. With that, they can walk through a door with confidence, know they can keep up with the competition and make things happen right now.
There's no business like your business.
Written by the company
- At Vista, we love that about you. We’re here to help you and your business stand out, from print to design to digital. If you can dream it, Vista can help you create it.
Contact info
United States
- 1.866.207.4955
- www.vistaprint.com
4.5
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jael was very helpful in answering our…
Jael was very helpful in answering our questions during the ordering and design process.
September 10, 2026
Unprompted review
Reply from VistaPrint USA
Thank you so much for the 5-star review. We're thrilled to hear that Jael provided such helpful support during your ordering and design process. We'll be sure to pass along your kind words to her. Thank you for choosing VistaPrint, and we look forward to working with you again.
Vistaprint cares
I had a delay on an order that I expected from vista print and they took care of it for me in one chat. Session
September 10, 2026
Unprompted review
Reply from VistaPrint USA
Thank you so much for taking the time to leave us a 5-star review.
We are thrilled to hear that our customer care team was able to resolve your delivery delay quickly and efficiently in a single chat session. Providing fast, hassle-free support is always our goal, and knowing we were able to make things right for you means a lot to us.
We truly appreciate your support and look forward to working with you on your next project.
Customer and product quality is great!
September 10, 2026
Unprompted review
Reply from VistaPrint USA
Thank you for your wonderful feedback! We’re glad to hear you’re happy with both our customer service and product quality. We truly appreciate your support!
Excellent customer service
Fantastic first-time experience. Our t-shirt sizes arrived and we noticed they ran small, and VistaPrint worked with us to remedy the situation quickly and effectively. Very happy with our order now, big kudos to their customer service team.
September 10, 2026
Unprompted review
Reply from VistaPrint USA
We’re glad to hear that, despite the sizing issue, our customer service team was able to help resolve the situation quickly and effectively. We truly appreciate your support and the kind words!
I love Vistaprint and staff!
I love Vistaprint and appreciate all you do for my nonprofit organization and me. April Mary helped me with my order today. She is so professional and delightful to speak with! She has helped me in the past as well and always knows exactly what to do when I have questions about my orders. Thank you os much!
September 10, 2026
Unprompted review
Reply from VistaPrint USA
Thank you for your feedback. We're so happy to hear about your positive experience and that our team member provided such professional and delightful assistance.
Charging twice!
Learned that when I received my credit card statement VISTA has doubled the charge for my business card order. I received the cards but I'm being charged twice, called the contact on my statement and the individual says I was only charged once - I ask to speak to a supervisor which she could not provide, this is illegal! I am in the process of pursuing, please beware.
August 11, 2026
Unprompted review
Reply from VistaPrint USA
Thank you for your review submission. We are sorry for the experience you've had. Upon reviewing the account, we saw that two different orders were placed for business cards on the same day. Our checks show that you have since reached out to customer care, and they were able to resolve the matter with you. Feel free to contact us again directly for any additional assistance.
I am very disappointed…
I am very disappointed with this company. I place an order on September 1st for invitations and certificates for my son's birthday party on the 19th. I requested expedited shipping of the invites to be received on the 4th. All products on my order had delayed production. I reach out about the invitations on September 6th I spoke with someone through their chat feature I was told he could not see why it was delayed and had to escalate this he would reach out by email. On September 8th I still had not received a follow up. I reached out again the person that helped me said production was started and I should receive the invites the 10th or 11th, I made sure to check in on the certificates as well to make sure they would be here for the party since they had the production delay status as well the person confirmed everything was ok. Today (the 10th) I reachd out again just to be sure everything was on track to be told I wouldnt receive my invites until the 15th at the earliest. That is 4 days before my son's party. I canceled my order and will not be using this company again. This caused alot of unnecessary frustration.
September 6, 2026
Unprompted review
Reply from VistaPrint USA
Thank you for reviewing your order. We are very sorry for the issues encountered with the delay in the delivery of the invitations and certificates you ordered. We understand your disappointment, as this is not the experience we want you to have. It really saddens us that you had to cancel the order because we were unable to deliver the items within the expected timeframe. Please note that we'll be looking into the matter so that we can prevent a future occurrence.
I've used them for 20 years
I've used them for 20 years. John Lester totally glammed up my business card tonight. VP never fails me! Great customer service!
September 9, 2026
Unprompted review
Reply from VistaPrint USA
Thank you so much for your continued support over the past 20 years! We’re thrilled to hear that John Lester was able to give your business card the perfect touch and that you’ve consistently had great experiences with VistaPrint. We truly appreciate your loyalty and kind words, and we look forward to serving you for many more years to come!
John from customer service
I had an issue with my order and John was able to help me. One of the best customer service I've had in some time.
September 10, 2026
Unprompted review
Reply from VistaPrint USA
We are thrilled that John was able to assist you and resolve your order issue quickly. Providing exceptional support is always our top priority, and we will be sure to pass along your kind words to John. Thank you so much for taking the time to share your feedback.
Solid customer support.
Mediea G helped right my order when I'd encountered shipping troubles, and really made this experience a lot better in the long run. Thank you Mediea!!!
September 9, 2026
Unprompted review
Reply from VistaPrint USA
Thank you so much for the wonderful review. We are delighted to hear that Mediea G was able to turn your experience around and help resolve those shipping troubles quickly. Providing helpful, dedicated support is always our goal, and we look forward to assisting you again in the future.
Amazing customer support
Had a printing issue with a recent delivery of shirts, their support team resolved the issue very quickly and didn't give me a hard time. It was very straightforward and easy to use. I will be ordering from them again!
September 9, 2026
Unprompted review
Reply from VistaPrint USA
Thank you so much for the fantastic 5-star review.
We are thrilled to hear that our support team was able to resolve your shirt printing issue quickly and hassle-free. Making things straightforward and easy for our customers is always our top priority, so knowing we delivered a great experience for you truly means the world to us.
We greatly appreciate your loyalty and look forward to working with you on your next order.
10 years working with my favorite Print Service!
I have used Vista Print for over 10 years, under two different accounts. One for my business and one for personal needs such as Holiday Cards. I am always very pleased with the products I receive. The design and editing process is easy. Selections are plentiful and the customer service is exceptional! Prices are good as well. HIGHLY RECOMMEND!!%
September 8, 2026
Unprompted review
Reply from VistaPrint USA
Thank you so much for sharing your wonderful review. We acknowledge your feedback and are incredibly grateful for your loyal support over the past 10 years across both your business and personal accounts.
We are thrilled to know that you enjoy our design tools, product selection, pricing, and customer service. It is a absolute pleasure to serve you, and we look forward to working with you on your next holiday cards and business projects.
Since it chaged ownership this is…
Since it chaged ownership this is really bad
September 9, 2026
Unprompted review
Reply from VistaPrint USA
Thank you for taking the time to post your review. We acknowledge your feedback and are very sorry to hear that your experience did not meet your expectations.
We would like to know more about what happened so we can assist you and make things right. Please reach out to us directly via email at NAreviews@vista.com or contact our Care Team at 1.866.207.4955 so we can look into this for you right away.
Nicole J went above and beyond helping…
Nicole J went above and beyond helping me adjust my design and get it perfect, she could not have been more helpful and she is one of the big reasons I come back to Vistaprint time and time again, the customer service is top notch!
September 9, 2026
Unprompted review
Reply from VistaPrint USA
Thank you so much for your wonderful feedback! We’re thrilled to hear that Nicole went above and beyond to help perfect your design. We truly appreciate your continued support and are glad our customer service keeps you coming back!
Great customer service and very easy to…
Great customer service and very easy to use
September 9, 2026
Unprompted review
Reply from VistaPrint USA
We’re glad to hear you had a great experience with our customer service and found the process easy to use. We truly appreciate your support!
They steal from you
I have used Vista print for many, many years and unfortunetly I cannot trust them anymore. They canceled an order I made and never refunded me. If I didn’t log into my account, months later, and call customer service, they would have kept my money. This has happened twice already! I recommed you find another company. This one is crap.
August 27, 2026
Unprompted review
Reply from VistaPrint USA
Thank you for your review submission. We are so sorry to hear that your order was cancelled and no compensation was issued. Normally, when an order is cancelled, we send a direct email stating the reason and what needs to be done to fix it. Your response would then see us resolving the issue with you. We are not sure what happened, but we can assure you that this is not the experience we want you to have, nor do we want you to lose confidence in our service. We'll definitely be looking into the matter to see what went wrong and put things in place to prevent a future occurrence.
I created some business cards on 9/8/26…
I created some business cards on 9/8/26 had the shipping set for 9/23 and then realized I needed them sooner. I contacted vista print via there chat and was connected to customer service representative Ellen T. Joyce.
We connected on 9/9/26 at 8:29am.
She assisted me by reviewing my order then offered me dates for for 9/17 and 9/20. She then showed me how to cancel my current order, so that I wouldn't have to pay additional money for expedited shipping.
Ellen walked me through the process and credited my account. Her assistant was invaluable, precise and organized.
Thank you Ellen
September 9, 2026
Unprompted review
Reply from VistaPrint USA
Thank you for sharing your positive experience. We're delighted to hear that our customer service representative was able to assist you efficiently with your business card order, especially with the expedited delivery and the cancellation process.
Mistake corrected and better design created!
I made a mistake on my order and Windy was able to locate my order, make the necessary adjustments and created a better design then what I had. I just knew I was going to have to reorder my signs and pay again, but thanks to Windy she was able to save the day.. can’t wait to get my signs. This is my 3rd order and it won’t be my last. Very pleased with Vista Print Service. D. Robinson
September 8, 2026
Unprompted review
Reply from VistaPrint USA
Thank you so much for your wonderful 5-star review, D. Robinson! We’re thrilled to hear that Windy was able to assist with your order, correct the mistake, and help create an even better design for your signs. We’ll be sure to share your kind words with Windy and the team.
We truly appreciate your continued support and are delighted to hear this is your 3rd order with VistaPrint. We can’t wait for you to receive your signs, and we look forward to helping bring your future projects to life!
UPS Lost Order, VistaPrint to the rescue
My expedited order was handled beautifully by VistaPrint and lost by UPS. Bryan Ken N was my real person customer service agent who took care of the matter in minutes. Same order headed my way. He was outstanding! Got a new order # and very acceptable delivery date with NO begging or headaches! I have been using VistaPrint for several years and have ALWAYS had exceptional customer service experience along with professional products.
September 8, 2026
Unprompted review
Reply from VistaPrint USA
We acknowledge your feedback and are truly sorry to hear that UPS lost your original shipment, but we are thrilled to hear how quickly and seamlessly Bryan Ken was able to step in and handle everything for you.
We will be sure to pass along your kind words to Bryan—he will be delighted to know he made such a positive impact. Thank you for your continued loyalty over the years, and we hope you love your replacement order as soon as it arrives.
Medicare Made Simple Postcard
I needed to update the design of a postcard I send out annually. I had a video design appt with Shana, and she seamlessly captured my vision and freshened up the look to be more visible in the mail! I am very pleased with the courteous, creative, and the professional service she provided!
September 8, 2026
Unprompted review
Reply from VistaPrint USA
We’re delighted to hear that you’re pleased with your updated Medicare Made Simple postcards and that Shana was able to bring your vision to life. We’re especially happy to know that her creativity, professionalism, and attention to detail helped give your design a fresh look that stands out in the mail.
We truly appreciate your kind words and your continued trust in VistaPrint. We’ll be sure to share your feedback with Shana and our team!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.