VistaPrint USA Reviews 6,669

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 2,795 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and positive attitude, making interactions pleasant and productive. Many highlight the exceptional customer service, noting that representatives are quick to resolve issues, offer advice, and even help redesign products, often exceeding expectations. The service provided is frequently described as excellent, with consumers appreciating the ease of design, quick turnaround times, and the company's commitment to correcting mistakes. However, some customers also noted issues with product quality, such as poor print quality, wrong materials, or designs not matching the online proof, leading to disappointment. Additionally, a few people experienced problems with order delivery, including delays, missing items, or incorrect products being sent, which impacted their overall satisfaction.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, professionalism, and genuine... See more

Customer service

Customers had positive experiences with customer service, consistently describing it as great, amazing, and... See more

Product

People report ambiguous experiences with product quality, with many reviewers expressing satisfaction with... See more

Order

Clients share positive opinions on order, with many expressing satisfaction with the products and the ease of... See more

Service

Customers consistently note positive experiences with service, often highlighting exceptional customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I made a mistake and shipped a large order to a completely incorrect address and it was too late to correct it with the carrier. The options were to wait for it to get returned or lost in the system.... See more

Company replied

Rated 5 out of 5 stars

Vistaprint doesn't always get it right - we've had ordered that were poor print quality or the wrong material, etc. - but they do ALWAYS make it right. Their customer service is so fast and helpful, w... See more

Company replied

Rated 5 out of 5 stars

My customer service rep Melanie was EXCELLENT! Not only did she give helpful suggestions, she also helped me to apply a current discount. She also was very complimentary which made me feel good abo... See more

Company replied

Rated 5 out of 5 stars

Customer Service First I talked to an ai, then I was promptly put with a real customer service rep. I was not thrown around, all my questions were answered and even was given advice. My rep helped... See more

Company replied


Company details

  1. Digital Printing Service
  2. Business to Business Service
  3. e-Commerce Service
  4. Graphic Designer
  5. Prints and Signs Store
  6. Promotional Item Store

Written by the company

VistaPrint helps small business owners create expertly designed, up-to-date custom marketing – the assortment of products they need to look and feel professional, prepared and plugged in. We offer a wide range of customizable small business marketing products; real-time access to expert ideas and assistance for people who need a hand; and a simple, straightforward experience for those who know exactly what they want. When we put it all together, our customers can easily design a consistent, cohesive look that carries across their entire business, whether they operate in-store, online, on-site or on the go. With that, they can walk through a door with confidence, know they can keep up with the competition and make things happen right now.

There's no business like your business.

Written by the company

At Vista, we love that about you. We’re here to help you and your business stand out, from print to design to digital. If you can dream it, Vista can help you create it.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

7K reviews

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Rated 5 out of 5 stars

Aisha Blew Me Away with Her Business Card Design Talents

Originally, I wanted a simple, plain card. The Universe was working for me because when I spoke with Aisha, she designed a humanitarian business card that blew me away. It looks magnificent and I cannot wait until I receive the business cards. She was very patient, communicated well, and she is an asset to the Vista Print Team!!! She is so incredibly talented. I can not say enough great things about this lady. She is amazing and one very talented being.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Total satisfaction

I have been using VISTA PRINT for over 20 years. Total satisfaction I will not use another printing business as long as they are still in business. Excellent costumer service, better pricing, and faster delivery.
junie

June 2, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you so much for the incredible 20 years of loyalty. We are honored to be your go-to printing business, and hearing that you've had total satisfaction with our customer service, pricing, and delivery speed means the world to us. We look forward to keeping you happy for many more years to come.

Rated 5 out of 5 stars

I am not particularly tech-savvy

I am not particularly tech-savvy, and at times it feels as though technology and I are like oil and water. Recently, I needed to update a vinyl sign that had been designed last year by a staff member who is no longer with our organization.

I was connected with April, who was exceptional. She was patient, professional, and very understanding of my limited computer skills. She guided me through the process clearly and efficiently, making what could have been a challenging task much easier.

At this point, we are simply awaiting final approval of the design from management, and then the project will be complete.

June 1, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you so much for sharing your experience. We are so glad our team was there to make the process smooth, clear, and stress-free for you. We will be sure to pass along your wonderful feedback to the team member who helped you to let them know how much their patience and support meant. We hope your management team loves the final design, and we look forward to getting your vinyl sign printed soon.

Rated 5 out of 5 stars

Alyanna Ysabelle D From chat support…

Alyanna Ysabelle D From chat support was great in handling my situation!! Thank you so much for the help!!

June 1, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

We are absolutely delighted to hear that customer service provided such great support and successfully handled your situation. We always strive to deliver helpful and efficient service. Thank you for choosing us, and please don't hesitate to reach out if you ever need anything else.

Rated 5 out of 5 stars

Always a Winner!

It's been years since I've needed anything professionally printed, but now that I do, I didn't hesitate to use Vista Print again. If I have a formatting problem, they provide quick, friendly help. The quality of my finished products has always been top-notch, and I appreciate their fair pricing. I highly recommend them!

June 1, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you so much for your loyalty and for recommending us. It is wonderful to hear that our print quality, fair pricing, and helpful customer service have consistently met your standards. We truly appreciate your continued trust in us for your professional printing needs, and we are here whenever you need assistance.

Rated 5 out of 5 stars

Trustable Company

Feeling like Im being treated like a local mom and pop store. Fast and efficient

June 1, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

It’s great to hear that you had a smooth experience ordering with us and that the print results lived up to your expectations.

Rated 1 out of 5 stars

A comically awful anxiety-inducing nightmare

I have to say that I am extremely frustrated with vistaprint right now.

Two months ago, I made an order for a set of engraved water bottles.

Since then I have had an order shipped, then erroneously returned to vistaprint, then destroyed, then been ghosted by customer service, then finally got a credit to resubmit the order, only to have it cancelled again when Vistaprint mistook the second order for a duplicate order, and finally reinstated.

Only to find out the water bottles are out of a stock one week after I made the replacement order.

I am in complete and utter disbelief at the level of dysfunction and poor customer service I have received. This has truly been the worst experience I have ever had with any online service in my entire professional career.

I shudder to imagine the new ways in which Vistaprint will frustrate and baffle me while I try to get this resolved.

June 1, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

We sincerely apologize for the experience you had with the delivery of the water bottles. We can only imagine how frustrating the experience has been for you. We want to assure you that this is not the type of service we want our customers to have, and we'll definitely be looking into the matter. Upon reviewing the account, we saw that another customer care representative was able to compensate you for the bottles that are currently out of stock and suggested an alternative option. We are happy to assist you with making the necessary edits and placing a new order. Feel free to contact us directly at 866-207-4955 for further assistance.

Rated 5 out of 5 stars

John Reines assisted me with re-doing…

John Reines assisted me with re-doing my business cards and he got it right after few trys, with me trying to explain what I wanted.,.. Awesome help from John..!! VERY BIG THANK YOU....
DAVID

May 30, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you for your review submission. We're so happy you had an amazing experience with customer care, and we look forward to doing business with you again.

Rated 5 out of 5 stars

I was editing a flat menu design and I…

I was editing a flat menu design and I wanted to put it in a rack card. John reines , the assistant helped me in ajiffy! Thank you so much!

May 31, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

We are so glad our support team could assist you in time for your menu designs. Thank you for your business and support.

Rated 1 out of 5 stars

Never again…

I ordered a self addressing stamp when I received it there was a black blotch on the right side. Called rep who said based on the font/sizing o chose that is normal! I said why wasn't this explained to me while placing online order? Useless company. Never ordering again. Stay away.

May 30, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you for sharing your feedback, and we are sincerely sorry to hear about the experience you had with both your self-inking stamp and the explanation you received from our representative. It is never our intention to leave you feeling frustrated or unheard, and a black blotch on your stamp is certainly not the standard of quality we aim to provide.

We want to fully look into this situation and ensure it is properly handled. We have sent a request to obtain your account and order details so we can thoroughly check what happened with the layout and our support team, and work directly towards making things right for you. We appreciate your patience and hope to have the opportunity to restore your confidence in us.

Rated 5 out of 5 stars

Wanted to make some changes after my…

Wanted to make some changes after my order was placed. Spoke with Janalyn V in the "chat with us" option.. she was absolutely amazing!
Got me the help I needed and put did her self! Thank you!

May 30, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you for sharing your experience! We're delighted to hear that our Care Team was able to assist you with the changes to your order and provide the help you needed. We look forward to providing any assistance needed to make future visits even more favorable.

Rated 5 out of 5 stars

Had an issue with my order and they…

Had an issue with my order and they righted the issue and were very helpful and understanding, Radenne Joy D assisted me and I couldn't be more grateful! Wonderful experience.

May 29, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

We are thrilled to read our customer support team was able to respond quickly and professionally to your request. Reliable assistance is at the core of our service.

Rated 5 out of 5 stars

Really great customer service 👌

Really great customer service! My order turned out pixelated but customer service refunded and helped me.

May 29, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

We are so glad to hear that our support team was able to assist you promptly and with care. Your satisfaction is our primary goal.

Rated 5 out of 5 stars

I had a great experience with Windy A

I had a great experience with Windy A. She helped me review and edit my card after I was not satisfied with my initial print. It was my fault being a first time customer they catered to my inexperience and improved my design.
Thank you guys so much!

May 29, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

It’s rewarding to know that our team has been dependable and helpful throughout your experience with us. Your business and support are greatly appreciated.

Rated 5 out of 5 stars

I am very greatful for VistaPrint

I am very greatful for VistaPrint. They are very professional top of the line service.

May 29, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

We are delighted to know that the print quality impressed you and that our team could provide a helpful and reassuring experience throughout.

Rated 5 out of 5 stars

I made a mistake and VistaPrint saved the day...

I made a mistake and shipped a large order to a completely incorrect address and it was too late to correct it with the carrier. The options were to wait for it to get returned or lost in the system. VistaPrint saw a better way and did a complimentary replacement order for me. Genuinely amazing customer experience. They've found a loyal customer!! Huge kudos to your service rep Tristan Russel S Angeles.

May 29, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

We are delighted that your experience with us combined strong print quality with professional and responsive customer service.

Rated 5 out of 5 stars

Gabby was amazing

Gabby was amazing, friendly, and fixed my error immediately. Love this company.

May 29, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you for your review submission. We're so happy you had an amazing experience with customer care, and we look forward to doing business with you again.

Rated 1 out of 5 stars

Bought 2 signs sent me garbage never…

Bought 2 signs sent me garbage never again

April 13, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you for your feedback, and we’re very sorry to hear that the signs you received did not meet your expectations. We apologize for any inconvenience this may have caused. We have requested additional details for the order so that our team can locate and review the order and assist you appropriately.

Rated 5 out of 5 stars

Life is good

Life is good, what is life about ? To have a relationship with the Holy Spirit ! Reaching out and being a witness, amen 🙏Vistaprint has helped me with very high quality products, business cards are the best, vivid colors catching their attention, like small paintings ." Can I give you this card ? " and everyone replies " what is that ? "" it's God's love " when I needed help putting the cards together along with small round stickers and tshirt saying Jesus, vista is very helpful and passionate with the finishing product, it's a group effort, I can't thank you enough. I met a guy who was dragging a big wooden cross around, ( I'm out of shape, lol ) I can wear a tshirt saying Jesus, and walk against the traffic " everywhere, everyone take a moment and focus focus focus on God's presence 🙏 , I'm 60yrs and time is flying by, everywhere needs a revival . Soon this life will be like a dream we all had . How do we spend our time? Reaching out and saying " God loves you ❤️ 🙏 " thank you vista for helping me out, everything from putting the cards together and then the shipping is fast !! Any congregation where the Holy Spirit is, I'm there ! Church of Christ is a favorite, everyone is singing, thank you Jesus

May 28, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you for sharing your experience and kind words. We’re so glad to hear the products, support, and overall experience helped you bring your vision to life in a meaningful way. It’s wonderful to know the quality, vibrant designs, and fast shipping met your expectations, and we truly appreciate your thoughtful feedback and continued support.

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