Vivobarefoot Reviews 12,691

Was sent worn shoes with marks and ware creases .

Order EU000819953 was placed on May 11th and is still not delivered. Their horrible AI support can’t normally converse. Take ownership and fix it.

Great customer service from Martina at Vivobarefoot. Took time and trouble to sort out a query for me and resolve it to everyone's satisfaction.

Fab products and a nice company to deal with. Thank you.

The customer service from vivo barefoot is excellent. I ordered shoes in the wrong size and there was no problem exchanging them. When there was a bit of a delay with one product they refunded without hassle. I highly recommend them

Paid extra (£10) for next day delivery which will not arrive next day. Contacted customer service and flippant replies. Misleading. Beware of buying from this company.

I bought a vivobarefoot tracker hiking boot recently and am really disappointed with it as it is not waterproof as described. Really annoyed with this purchase, I spent £170 and get soaking wet feet every time it rains.

I've been a loyal Vivobarefoot customer for many years and, between myself, my husband and our children, the vast majority of our footwear has been Vivobarefoot. The products themselves are excellent, which is why this review is so disappointing to write.

My issue isn't with the shoes; it's with the customer service.

I purchased a pair during a promotional offer and simply needed a different size. The shoes were in perfect condition and suitable for resale. I asked whether the original discount could be honoured on a replacement order, which is something many retailers are able to accommodate for a straightforward size exchange.

Unfortunately, the answer was no. Whilst I appreciate companies have policies, I was surprised there was no flexibility for a loyal customer who was only trying to exchange a size rather than return the item entirely.

More frustratingly, after raising my concerns and replying to customer services, I have now been waiting for a response for over three weeks with no reply at all.

The shoes are fantastic, and up until now I would have recommended Vivobarefoot without hesitation. Sadly, this experience has left me feeling that the company is great when everything goes smoothly, but much less impressive when you actually need customer support.

I hope someone from Vivobarefoot takes the time to review this and respond, because I'd much rather continue being a customer than leave feeling ignored.

The Ai bot didn’t quite get what I needed help with but Asraf understood straightaway, thank you

After 10 years, I have to say goodbye to Vivo.

I love the shoes, but the company has become impossible to deal with. They seem unable to deliver a simple order correctly.

I contacted customer support several times because they failed to provide the required Export Accompanying Document (EAD) for my shipment. As a result, my shoes are now stuck in another country waiting for documentation that should have been provided from the start. If the issue is not resolved soon, the shoes will be returned to the sender.

To make matters worse, they keep sending me copies of the invoice—which I already have. An invoice is not an EAD, for goodness' sake!

After a decade as a loyal customer, I expected better.

I place an order with Vivobarefoot on the 3rd June. I changed my address as part of the ordering process.

I quickly noticed that, although the billing address had changed, the shipping address was still my old address.

I tried contacting Vivo through the online help, which was hopeless - an AI, that doesn't then transfer you to a person.

I tried calling and was on hold for 20 minutes. I then tried WhatsApp, which was the hopeless AI again.

When I eventually transferred via WhatsApp to a person, they said it was too late to change my address - only 1 hour after placing an order!

I told the person to cancel the order, yet today, it still remains open.

Overall a very poor customer experience.

The customer service regarding an issue with my order was outstanding. Yusraf was really helpful and when it was noted that the order would not be delivered a refund was created and I was provided a 30% discount code for the inconvenience. Despite the fact that I’ll have to wait a bit longer I will now receive my Vivos at a better price ;-)

Customer service at its finest.

Customer service through the AI chat was helpful, but even more helpful once I got to a customer service representative. Overall I’m very happy with my vivos

Shoes seem poor quality when you spend 70 euro and that’s sale price you expect that the sole doesn’t start to separate after 2 days of use shame as I really like the otherwise

I am extremely disappointed with the ReVivo repair service.

I sent my Vivobarefoot shoes to ReVivo in March for a resole and repair, paying £80 for the service. I was happy to do so because I support the idea of repairing products rather than replacing them.

Unfortunately, 3 months later, I still have not received my shoes back and have been unable to obtain any meaningful update regarding their whereabouts.

I have contacted ReVivo multiple times by email but have received no response. I have also contacted Vivobarefoot customer support through their chatbot and customer service channels. While the support team has been polite, they have been unable to tell me where my shoes are or provide a clear update on the status of the repair.

At this point, I am £80 out of pocket and my shoes appear to be missing. What has been most disappointing is not only the delay, but the lack of communication and accountability throughout the process.

I chose this service because Vivobarefoot promotes sustainability and extending the life of its products. However, my experience has fallen well short of the standard I expected from a company that places such emphasis on repair and reuse.

I would be grateful if ReVivo or Vivobarefoot could investigate this matter and provide an update. I will gladly update this review if the issue is resolved, but based on my experience so far, I cannot recommend the ReVivo repair service.

My experience with Vivobarefoot has been extremely disappointing. After experiencing quality issues with their boots, I had to chase the company for months just to receive a response. Since February, I have repeatedly been ignored by customer service, facing long periods of silence whenever I requested a concrete solution.

Eventually, they sent me two pairs of shoes as compensation, but one of them is completely unusable for me due to the size. I have spent months trying to arrange a simple exchange and still have not received an effective response. Beyond the product quality itself, the most concerning issue is the lack of respect shown to customers and the inconsistency between the values the brand promotes and the way it treats people.

Based on my experience, I cannot recommend purchasing products from Vivobarefoot.

ESPAÑOL

Mi experiencia con Vivobarefoot ha sido tan negativa que no recomendaría a nadie comprar sus productos.

Lo que comenzó como un problema de calidad con unas botas terminó convirtiéndose en meses de frustración. Desde febrero he tenido que reclamar repetidamente para obtener respuestas, soportando largos periodos de silencio por parte de la empresa. Cada vez que parecía que el problema iba a resolverse, volvía a ser ignorada.

Como compensación me enviaron dos pares de calzado. Uno de ellos me sirve, pero el otro es una talla completamente inadecuada y permanece sin usar en su caja. A pesar de haber solicitado numerosas veces un simple cambio por un modelo que se ajuste a mis necesidades, sigo sin recibir una solución efectiva.

Lo más decepcionante no es solo la calidad del producto, sino la absoluta falta de atención al cliente y la incoherencia entre los valores que la marca promociona y la forma en que trata a quienes confían en ella.

Desde mi experiencia, comprar en Vivobarefoot ha supuesto una pérdida de tiempo, energía y dinero. Hay muchas otras marcas que ofrecen productos similares sin obligar a sus clientes a pasar meses persiguiendo una respuesta. Por ello, no recomiendo comprar nada de esta marca.

ENGLISH

My experience with Vivobarefoot has been so negative that I would not recommend anyone buy their products.

What started as a quality issue with a pair of boots turned into months of frustration. Since February, I have had to repeatedly chase the company for answers, enduring long periods of silence from customer service. Every time the issue seemed close to being resolved, communication stopped again.

As compensation, I was sent two pairs of shoes. One of them is suitable, but the other is completely the wrong size and remains unused in its box. Despite repeatedly requesting a simple exchange for footwear that meets my needs, I still have not received an effective solution.

The most disappointing aspect is not only the product quality, but the complete lack of customer care and the inconsistency between the values the company promotes and the way it treats customers who place their trust in the brand.

Based on my experience, buying from Vivobarefoot has been a waste of time, energy, and money. There are many other brands offering similar products without forcing customers to spend months chasing a response. For that reason, I do not recommend purchasing anything from this company.

I contacted Vivobarefoot after a package I ordered was confirmed by email as delivered to me in France but I had received it. I called Vivobarefoot and was connected with Andy. Within minutes, Andy listened carefully, understood the situation, explained the delivery issues they have been experiencing with some newer carriers, and immediately processed a refund. He also provided a discount for a future purchase as a gesture of goodwill. I apprecited his empathetic, professional, efficient, and solution-oriented approach which restored my confidence in Vivobarefoot and retained me as a customer. Thank you Andy for your help!

As a customer having collected and enjoyed tens of pairs over more than a decade, I can testify customer service became a joke. Try to ask anything beyond the simplest of automated transactions and you get the same eloquent AI rehash of the website content over and over before getting ghosted completely. Wouldn’t be surprised if the machine has a blacklist of “annoying” customers, BTW.
Next to the flooding the market with new variants, some disappearing very quickly, for me it is repairability -one my original buying propositions- that remains elusive. My last two incredibly frustrating exchanges had to do with quality and repairability … in a first one, I tried to get some advice about the Tracker Forests ESC I got as a present where the plastic (!) heelcups cracked open around the logo, bad news for premium leather boot with little other wear, but the machine/system stopped responding after I could not produce the purchase ticket, leave alone my question was answered or my product feedback appreciated. When I posted the picture on Facebook, some sweet voiced public comment, but absolute silence on all channels. Next, since the promise of repair/resoling in Belgium remains idle for so many years I inquired if they could consider having Belgians sending over pairs to neighbouring Netherlands, the reply was some AI generated boilerplate answer about consulting the website for availability of repair services in your country, I explained request again and then… oh surprise: silence.
This is how a company increases efficiency and loses promoters. Oh yes, ordering and returning still works.

Follow-up day 2-3: the immediate public reply was boding well, but seems standard practice though.
Not responding the standard Trustpilot request for information form would allow Vivobarefoot to have this review removed, so we truthfully submitted the requested details again. That should allow to trace back the original questions and pictures in the customer service database if there’s a real intend to respond.

Once the call was answered, Andy dealt with the query efficiently and superbly. He was friendly and very helpful, excellent customer service. Thank you!