Waxpapers Reviews 15

From start to finish, this experience was extremely disappointing and concerning—especially for a product intended for food and beverage use.

I ordered custom coffee cups expecting a basic level of quality, cleanliness, and consistency. What I received fell far below acceptable standards.

Key issues:

* Contamination inside cups: Multiple cups contained visible debris. This was not limited to outer cups—contamination was present even within cups deeper in the stacks, indicating this was not a simple shipping issue.
* Hair and foreign particles in packaging: I found hair and debris within the packaging materials themselves. This is completely unacceptable for any product, especially one intended for food service.
* Improper packaging: The cup sleeves were not sealed or properly protected. They appeared to be placed directly into outer bubble wrap without adequate inner protection, allowing contaminants to enter.
* Damaged product: Several cups had crushed or compromised rims, making them unusable.
* Strong chemical/rubber odor: When tested with hot water, the cups emitted a strong rubber/chemical smell. This raises serious concerns about the materials used and makes them unsuitable for serving beverages.
* Inconsistent finishes: Different cup sizes had different coatings (matte vs glossy), leading to poor brand consistency.
* Lack of transparency on fulfillment: The shipment originated overseas, which did not align with how the company presents itself during the sales process, raising further concerns about quality control and expectations.

Because of these issues, the entire order was unusable for its intended purpose.

I attempted to resolve this directly with the company but did not receive a meaningful resolution. I ultimately had to escalate the matter through PayPal. The seller was not only unresponsive to me but also failed to respond to PayPal within the required timeframe.

As a result, PayPal closed the case in my favor and issued a full refund, citing the lack of seller response and the clear issues with product quality and contamination.

⸻

Final thoughts

This was not a minor quality issue—it was a combination of:

* hygiene concerns
* packaging failures
* product defects
* lack of transparency
* and poor responsiveness

For a product intended to serve food or beverages, this is unacceptable.

I would strongly recommend that others proceed with caution and thoroughly vet product quality before placing any order.

Great products and amazing service!!

Throughout ordering process all seemed okay. Robin Smith confirmed and sent proofs for sign-off.
Since payment and tracking delivery - there has been zero contact from the company.
All phone numbers are automated responses with no space left for messages.

We will be contacting our bank to see how we can reverse payment.

From the first contact and self-made mock paper on their website, to ordering, payment, customer service, delivery... EVERYTHING was fantastic! They are my new "go to".

WARNING....DO NOT use these people! From beginning to end, my experience was a disaster. I am a Canadian and I was looking for a local Canadian supplier to print a job quickly and avoid any slowdowns that might occur shipping over the border from the USA or overseas. I was assured by the salesperson, Robin, that the job would be printed in Ontario and delivered to my doorstep within 30 business days. I prepaid. After 32 days and no delivery, I contacted the Robin who sent me a FedEx receipt 1 day later that said the job had shipped BY SEA for ultimate delivery to an address IN TEXAS!!! I tried frantically to reach anyone at WAXPAPERS. Emails were not returned. Phone calls went to voice mailboxes. I went to the PayPal sight I used to pay for the job and saw that the WAXPAPERS invoice was paid to a company called Mugshei Inc. The promised 30 days was past, my client needed his printed products NOW and I had nothing to deliver. I contacted the credit card company and told them I was scammed. Money was returned to me AND ONLY THEN someone from Waxpapers called me....several days after I tried contacting them. I was told by a manager, Mr James, that the job was printed in New Jersey and that Robin had no authority to tell me the job would be printed in Canada. This was a lie because the FedEx receipt I got in April showed the job was printed overseas and shipped by boat to California in early April and then ultimately to Texas. I was then told that the person who wrongfully received it in Texas would ship it to me in Canada. I received a new FedEx slip that showed the job was shipped by GROUND instead of AIR and, because they had not checked SHIPPER TO PAY ALL DUTIES AND CHARGES, I would be responsible for these. I spoke with the manager, Mr James, at WAXPAPERS who admitted that this was an error on his part but assured me that he would reimburse me for any charges. I insisted I wanted my money back. He assured me the job would get to me soon. I contacted my client who had already given up on me and ordered the print job from someone else. 16 days after I was promised delivery I finally received the printed order from Texas. Of 10,000 printed sheets, more than 75% have the image improperly placed on the sheet and the images are cut off along the edges. I would have been embarrassed to charge my client for these! And the final insult.....I was sent a bill from FedEx for duties and taxes for the shipment now I couldn't use. STILL no one from WAXPAPERS will return my emails or calls.

We recently ordered greaseproof paper and there was a mix-up with our order, we received parchment paper instead. I was prepared for a complicated resolution, but the company’s customer service was outstanding. Robin took full responsibility, corrected the mistake immediately, and within five days, we had the correct greaseproof paper in hand. Initial teething problems aside, It was a smooth, hassle-free experience, and I really appreciate their great customer service. Kudos to Robin and the team!

the food here is amazing!!!!!will visit soon

This company is great! They went out of their way to help us with our custom print job and were even able to put an adhesive strip along one edge with a peel and stick backing. Everything came out looking great and was delivered on time.

Got a quick response with a good price. The product shipped right away on good quality paper.

Super easy to work with, fast and accommodating. I would not think twice about returning for more.Ian was exceptional.

Great experience in working with Ian...service was fast and efficient, and the products that were produced were high quality. Highly recommend!

Excellent Customer Support.
Gr8 pricing.

Great Product, awesome customer service

Ian was great to work with and overall the items were delivered promptly!

Great personalized service, great turnaround times and very pleased with the quality of the printing. Super pleased and for sure will order again. Robin was so helpful and professional.