Lovely counter staff Often a short wait Shop is silent, needs a bit of atmosphere A low radio station perhaps playing Melow Magic or similar soothing songs
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A prompt & efficient taking-over of my prescription needs after the previous online pharmacy failed to source my preferred brand of amlodipine. Three cheers to Julie & her I.T. colleagues at Well for... See more
Company replied
They try to get the prescription to you as quickly as possible. But end up waiting for my surgery to finalise the prescription. Wich delays delivery to me. So I have yo make sure I allow plenty... See more
Company replied
User friendly app. Great for ordering repeat prescriptions anytime anywhere and getting it delivered to your door. I'm over 60 so everything is free but before that I used a prepaid prescription.
Company replied
Company details
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
Merchants Warehouse, Castle St, M3 4LZ, Manchester, United Kingdom
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4.3
Excellent
36K reviews
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Very disappointed with Well Pharmacy
Very disappointed with Well Pharmacy. My Mounjaro took 3 days to arrive during very hot weather, and the cooling pack was completely melted and warm.
I contacted Well with photos and raised concerns about whether the medication had been kept at the correct temperature. Three days later, I still haven’t received any response.
For a temperature-sensitive medication, this is unacceptable customer service.
August 12, 2026
A good way to request medication
I need the medication for e pre-existing condition that comes and goes, so it's a repeat prescription. By doing it via Well pharmacy it cuts out a visit to see my doctor.
August 12, 2026
New Customer
Just joined so I could get new medication delivered. There was a problem at first ( don't think at your end as medication cannot be ordered too far in advance) but the doctor and then your staff did all they could to get required prescription out speedily. I am giving 5 stars for this reason hoping good zervice continues.
August 12, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
great service and range of products…
great service and range of products fast delivery would recommend
August 11, 2026
Reply from Well Pharmacy
Thankyou for your positive feedback!
Kind Regards,
Well Pharmacy
Great experience all round.
Great experience all round.
From ordering, to being kept updated with progress of delivery.
Very fast delivery. I will definitely order from here again.
August 12, 2026
Reply from Well Pharmacy
We're so pleased to hear you had such a great experience with us, from ordering to the speedy delivery. We truly appreciate your kind words and look forward to your next order!
Kind Regards,
Well Pharmacy
they did every thing i wanted and needed
August 10, 2026
Reply from Well Pharmacy
Thankyou for your positive feedback!
Kind Regards,
Well Pharmacy
Happy with purchase it helped with…
Happy with purchase it helped with relief of nerve pain due to shingles virus
August 12, 2026
Reply from Well Pharmacy
Thankyou for your positive feedback!
Kind Regards,
Well Pharmacy
Superb consultation and support
August 11, 2026
Reply from Well Pharmacy
Thankyou for your positive feedback!
Kind Regards,
Well Pharmacy
Quick delivery of order at a lower…
Quick delivery of order at a lower price than other sites
August 7, 2026
Reply from Well Pharmacy
Thankyou for your positive feedback!
Kind Regards,
Well Pharmacy
It takes 1 minute to re-order its easy…
It takes 1 minute to re-order its easy and reliable.
August 11, 2026
Reply from Well Pharmacy
Thankyou for your positive feedback!
Kind Regards,
Well Pharmacy
Whatever the tube with cream in is…
Whatever the tube with cream in is made of splits and a lot of cream is wasted plus when you press up to get a dose of cream out just keeps coming out and that gets wasted too so a new improved tube would be beneficial to not lose so much cream
August 7, 2026
Reply from Well Pharmacy
We appreciate you sharing your feedback regarding the packaging. We understand your frustration. We are actively looking into improving our packaging to prevent such occurrences in the future.
Kind Regards
Well Pharmacy
Reply from Well Pharmacy
Thankyou for your positive feedback!
Kind Regards,
Well Pharmacy
Price and speedy d
August 7, 2026
Reply from Well Pharmacy
Thankyou for your positive feedback!
Kind Regards,
Well Pharmacy
The prescription was unexpectedly…
The prescription was unexpectedly delivered by post - I was expecting to collect it from the Pharmacy in Church Street Martock as usual.
It arrived in time but this was 3 or 4 days later than I had expected to collect it.
August 10, 2026
Reply from Well Pharmacy
We appreciate you sharing your experience regarding the delivery of your prescription. We are reviewing our communication processes to ensure clarity on delivery methods.
Kind Regards,
Well Pharmacy
Regular updates about when script would…
Regular updates about when script would arrive.
August 13, 2026
Reply from Well Pharmacy
Thankyou for your positive feedback!
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Thankyou for your positive feedback!
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
We would like to review this further, if you can contact us by emailing hello@well.co.uk or by calling 0333 010 2222, our Customer Team will escalate this for you.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Thankyou for your positive feedback!
Kind Regards,
Well Pharmacy
It's simple and easy to order my…
It's simple and easy to order my medication and their are usually no issues, thanks
August 7, 2026
Reply from Well Pharmacy
Thankyou for your positive feedback!
Kind Regards,
Well Pharmacy
Very slow and alway cancel px for no…
Very slow and alway cancel px for no reason without letting you know so keep going day or weeks withdrawing from medication more faff than it worth have cancelled online pharmacy
August 1, 2026
Unprompted review
Reply from Well Pharmacy
We would like to review this further, if you can contact us by emailing hello@well.co.uk or by calling 0333 010 2222, our Customer Team will escalate this for you.
Kind Regards,
Well Pharmacy
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