Well Pharmacy Reviews 

36,085
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 5,134 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and reliable delivery service, noting orders often arrive on time and are well-packaged. The staff frequently receives commendation for being helpful, polite, and knowledgeable, contributing to pleasant interactions. Reviewers find the ordering process easy and convenient, especially for repeat prescriptions, appreciating the overall excellent service. However, some customers noted inconsistencies with delivery times, experiencing delays or sporadic arrivals. A few also mentioned issues with orders being split into multiple parcels or items missing, causing inconvenience. Conversely, a small portion of people felt that some staff members exhibited unhelpful attitudes or lacked empathy.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, often highlighting speedy delivery and excellent... See more

Service

Reviewers highlight positive aspects of service, with many describing it as excellent, fast, and efficient,... See more

Order

People report positive experiences with order, finding the online ordering process for prescriptions very... See more

Staff

Customers generally report positive experiences with staff, highlighting their helpfulness, politeness, and... See more

Product

Consumers find product experiences to be ambiguous, with some reporting timely delivery and well-packaged... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Im writing this on behalf of my husband Mark who visited Well Pharmacy on Swinnow Road in Pudsey LS28 ........ I saw the pharmacist re Blood pressure readings to be done at home She attached the... See more

Company replied

Rated 5 out of 5 stars

Parcel came very well packed in bubble wrap, with NO damage. Order was spot on with only one item short of the full total which I am hoping will be refunded back to my account. parcel arrived well on... See more

Company replied

Rated 5 out of 5 stars

Very good service so far , dispatched within a couple of days of them receiving prescription. Delivered 48 hours later . No problems yet , Much better than tackling our useless chemist.👍👍

Company replied

Rated 5 out of 5 stars

Order through NHS app which than sends repeat prescription to well.com. Good communication from well.com from receiving prescription to despatch. Have been using well's delivery service for some tim... See more

Company replied


Company details

  1. Online Pharmacy
  2. Pharmacy

Written by the company

With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

36K reviews

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4.3

All reviews

(36,085)

4,735 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant

Brilliant! Have my monthly consultations over the phone and always fast delivery on prescriptions once ordered. Always there to help with any queries or issues.

July 28, 2026
Rated 5 out of 5 stars

Prompt & efficient

A prompt & efficient taking-over of my prescription needs after the previous online pharmacy failed to source my preferred brand of amlodipine. Three cheers to Julie & her I.T. colleagues at Well for sorting out an account registration issue ... after which the consignment arrived in good time. Many thanks! 🙂

July 27, 2026
Rated 5 out of 5 stars

You can order what you need with out…

You can order what you need with out queuing up at your local chemist..

July 22, 2026
Well Pharmacy logo

Reply from Well Pharmacy

Hi Brian,

We're happy to hear that our service helps you avoid queues. Thank you for your positive feedback!

Kind Regards,
Well Pharmacy

Rated 5 out of 5 stars

Fantastic alternative to waiting in…

Fantastic alternative to waiting in pharmacy queues. No idea why you wouldn’t do this. It’d be great if I could get my kids prescriptions like this too. Obviously not great for stuff you need right away.

July 23, 2026
Well Pharmacy logo

Reply from Well Pharmacy

Hi Lou,

We're so glad to hear you find our service a fantastic alternative to pharmacy queues! We appreciate your positive feedback and the suggestion about children's prescriptions. We are always looking for ways to expand our offerings.

Kind Regards,
Well Pharmacy

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