Well Pharmacy Reviews 

37,147
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 4,876 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that staff members are polite, helpful, and provide clear communication throughout the whole prescription process. People also appreciate the reliable delivery service and the incredible convenience of having medications sent directly to their homes without waiting in long queues. Some reviewers were not happy with delivery times, noting that orders occasionally took much longer than expected to arrive and caused unnecessary worry. A few other people also felt that items were sometimes missing, delayed, or incorrect upon arrival, which created frustrating inconveniences for patients depending on vital medicines.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders are simple to make and regularly... See more

Service

People report positive experiences with service, highlighting reliable repeat prescriptions, punctual... See more

Order

Customers had ambiguous experiences with order, as many reviewers praised the convenient online process,... See more

Staff

Users describe positive interactions with staff, finding team members to be polite, friendly, and always... See more

Product

Reviewers mention ambiguous feedback about product, with many highlighting secure packaging and timely home... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Everything went smoothly from ordering the medicine to delivery. I had nothing to do except order the medicines. All other steps were done by Well liaising with my Doctors

Company replied

Rated 4 out of 5 stars

Ordering process not quite as slick as pharmacy2u but none of the unnecessary advertising which is good Prescription arrived within a couple of days although not through the letterbox which was disap... See more

Company replied

Rated 4 out of 5 stars

Fairly easy to operate, Progress reports along the way, these would be better if they were dated! Locally Evri provide a better service than Post Office

Company replied

Rated 5 out of 5 stars

This is such a great service which saves me so much time. A timely reminder via email, a quick visit to the app to order required meds and Well do the rest. They send prescription for drs approval and... See more

Company replied


Company details

  1. Online Pharmacy
  2. also in
  3. Pharmacy

Written by the company

With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

37K reviews

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1-star

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4.3

All reviews

(37,147)

4,377 reviews in the last 12 months

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Rated 1 out of 5 stars

Ordered prescription over 2weeks ago

Ordered prescription over 2weeks ago, still has not arrived! Noticed time lag between ootder and arrival seems to be getting longer.
It would also be useful to have notifacation of when sent, so i know to lookout for it, sadly there are thieves abot.

October 20, 2026
Rated 1 out of 5 stars

A rip off

I hadn't realised that the monitor needed a lifelong subscription. What a rip off. I spent good money on the product not expecting to pay to use it0

October 26, 2026
Rated 4 out of 5 stars

Returning customer

Once I eventually managed to get to speak to someone it was great. The app didnt work as easily as I thought for a returning customer. All was resolved and so far all is good.

October 26, 2026
Rated 4 out of 5 stars

First delivery

Start up needed me to go to my gp
This also was as I was going away so I had to delay by one month
The stop and restart of the first delivery was accurate and stress free

October 26, 2026

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