Delivery needs to be quicker, prescription can only be issued max 6 days prior to running out. This leaves only a small window for processing and despatch of medication. Delivery by Royal Mail cannot... See more
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Review summary
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Generally, the service is quick and efficient. Products was delivered timely and well packaged. The ONLY issue is the app does not allow you to change delivery address before an order us places. I cha... See more
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Im writing this on behalf of my husband Mark who visited Well Pharmacy on Swinnow Road in Pudsey LS28 ........ I saw the pharmacist re Blood pressure readings to be done at home She attached the... See more
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Parcel came very well packed in bubble wrap, with NO damage. Order was spot on with only one item short of the full total which I am hoping will be refunded back to my account. parcel arrived well on... See more
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Company details
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
Merchants Warehouse, Castle St, M3 4LZ, Manchester, United Kingdom
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4.3
Excellent
36K reviews
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They try to get the prescription to …
They try to get the prescription to you as quickly as possible. But end up waiting for my surgery to finalise the prescription. Wich delays delivery to me. So I have yo make sure I allow plenty of time to get my prescription before I run out.
July 25, 2026
No items have been delivered
No items have been delivered. But is asking me to rate the service and delivery?
July 24, 2026
SOMETIMES I DID NOT RECEIVE MY ORDER
GENERALLY GOOD BUT IT DID TAKE A YEAR TO SWORT OUT ONE ISSUE
January 12, 2026
Cancelled prescription
One of two prescriptions received, although paid for at the same time, had two ring customer service, who told me the order had still not been processed, therefore cancel the order and went to local pharmacy instead, now I have to wait a week to get my money back, even though I went to the same company pharmacy to pick up the rest of the prescription.
July 25, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Well Pharmacy
Hi lucy,
Thank you for taking the time to share your feedback with us.
Kind Regards
Well Pharmacy
They slways been extremely well with me…
They slways been extremely well with me and they been delivering my medication which I'm so grateful for
July 25, 2026
Reply from Well Pharmacy
Hi Ashley,
We are so grateful for your kind words and are delighted to hear that our medication delivery service has been so helpful for you. Thank you for your continued trust.
Kind Regards
Well Pharmacy
Reply from Well Pharmacy
Hi Neil,
Thank you for your feedback, we are pleased to hear you find our service efficient.
Kind Regards
Well Pharmacy
Sometimes service can be a bit slow
Sometimes service can be a bit slow, but generally very satisfied
July 21, 2026
Reply from Well Pharmacy
Hi Julia,
We're happy to hear you're generally satisfied!
We appreciate your feedback regarding service speed and are always working to improve.
Kind Regards
Well Pharmacy
Good service but wondered why one of my…
Good service but wondered why one of my prescriptions is always sent first and then I have to chase the remainder??
July 22, 2026
Reply from Well Pharmacy
Hi David,
We appreciate your feedback and are glad to hear about your positive service experience.
We understand your concern regarding the separate delivery of prescriptions, this can happen due to various reasons. If there have been more than 1 prescription issued, they may process through at different times resulting in them being posted separately. Some items may be required to be ordered in, the pharmacy will send out a completed prescription as soon as its ready. It is very likely something on your other prescription requires to be ordered.
Thank you once again for your feedback.
Kind Regards
Well Pharmacy
Don’t bother
Meds never arrived, ordered through app and when I rang up they didn’t help so was left with no meds for 2 weeks
July 31, 2025
Reply from Well Pharmacy
Hi David,
Thank you for sharing your feedback with us. We are truly sorry to hear about the trouble with your medication order and the lack of assistance you received.
We have checked our system and we have located 3 open accounts for you all under a different email address. Having checked these accounts there are no recent order requests we have received. The last request made was in 2025 but it was a rejected request due to your surgery not accepting 3rd party requests.
Please email us at hello@well.co.uk to confirm which email address/account you wish to keep and we can close the others.
If you are urgent need of medication or have run out, please contact your surgery to request an urgent prescription which you can collect locally on this occasion.
Thank you once again for your feedback.
Kind Regards,
Well Pharmacy
What a great system
What a great system.
Easy to use and I was kept appraised at all times.
Thank you Well Pharmacy.
July 25, 2026
Reply from Well Pharmacy
Hi Stuart,
We are delighted to hear that you found our system easy to use and that we kept you well-informed throughout the process.
Thank you for your feedback.
Kind Regards
Well Pharmacy
The process of ordering repeat…
The process of ordering repeat prescriptions has been made very easy on line. Well also posts the items on time.
It is an excellent service
July 24, 2026
Reply from Well Pharmacy
Hi Shan,
We're so pleased to hear how easy you found ordering your repeat prescriptions online and that your items arrived on time.
Thank you for your excellent feedback!
Kind Regards
Well Pharmacy
There good and it easy to order only…
There good and it easy to order only thing is they take a bit long to receive meds so I have to reorder earlier it feels like I'm ordering all the time but thankful for the service regardless
Appreciate the service don't know what I'd do without it
March 23, 2026
Reply from Well Pharmacy
Hi Micaa,
We truly appreciate your feedback and are grateful for your continued trust in our service. We understand your concern regarding the delivery times, and we are actively working to improve our processes to ensure a more efficient experience for everyone. Your feedback is invaluable as we strive to improve.
Kind Regards
Well Pharmacy
Great service
July 24, 2026
Reply from Well Pharmacy
Hi John,
We are pleased to hear you are happy with our service.
Thank you for your feedback.
Kind Regards
Well Pharmacy
Reply from Well Pharmacy
Hi Mims,
We're delighted to hear that you found our service great and user-friendly, and that your order arrived so quickly!
Thank you for your positive feedback.
Kind Regards
Well Pharmacy
Excellent service and follow up
July 24, 2026
Reply from Well Pharmacy
Hi Lesley,
Thank you for your wonderful feedback! We are so pleased to hear that you had an excellent experience with our service and follow-up.
We truly appreciate the 5-star rating.
Kind Regards
Well Pharmacy
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