Well Pharmacy Reviews 

37,124
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 4,876 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that staff members are polite, helpful, and provide clear communication throughout the whole prescription process. People also appreciate the reliable delivery service and the incredible convenience of having medications sent directly to their homes without waiting in long queues. Some reviewers were not happy with delivery times, noting that orders occasionally took much longer than expected to arrive and caused unnecessary worry. A few other people also felt that items were sometimes missing, delayed, or incorrect upon arrival, which created frustrating inconveniences for patients depending on vital medicines.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders are simple to make and regularly... See more

Service

People report positive experiences with service, highlighting reliable repeat prescriptions, punctual... See more

Order

Customers had ambiguous experiences with order, as many reviewers praised the convenient online process,... See more

Staff

Users describe positive interactions with staff, finding team members to be polite, friendly, and always... See more

Product

Reviewers mention ambiguous feedback about product, with many highlighting secure packaging and timely home... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Everything went smoothly from ordering the medicine to delivery. I had nothing to do except order the medicines. All other steps were done by Well liaising with my Doctors

Company replied

Rated 4 out of 5 stars

Ordering process not quite as slick as pharmacy2u but none of the unnecessary advertising which is good Prescription arrived within a couple of days although not through the letterbox which was disap... See more

Company replied

Rated 4 out of 5 stars

Fairly easy to operate, Progress reports along the way, these would be better if they were dated! Locally Evri provide a better service than Post Office

Company replied

Rated 5 out of 5 stars

This is such a great service which saves me so much time. A timely reminder via email, a quick visit to the app to order required meds and Well do the rest. They send prescription for drs approval and... See more

Company replied


Company details

  1. Online Pharmacy
  2. also in
  3. Pharmacy

Written by the company

With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

37K reviews

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Asks customers to review

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4.3

All reviews

(37,124)

4,856 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Patient and informative.

They have been patient after my medical practice were dragging their heels getting requests cleared.
They keep me in formed of the latest developments when I order medication.

October 22, 2026
Rated 5 out of 5 stars

Easy to navigate app or website

Ive used Well for my own prescriptions for years & have in time enrolled allmy family also the app & website make every order seamless Im notified of each step from ordering to todispatch &if time frames aren’t met customer services are very helpful & Im never left without medication.

October 23, 2026
Rated 1 out of 5 stars

Waited 7 days for my codeine to arrive…

Waited 7 days for my codeine to arrive it's a very long wait and I didn't know how to cancel my order so that my GP could get it to my local pharmacy to collect the same day unfortunately I won't be using this again

October 23, 2026

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