Great service, but the app lets it down for me! Can't change personal details without creating a new account. No gripes about the delivery service tho as the meds always arrive when asked for. 👍🏻
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Initial on line set up was not so easy. I seemed to be going round in circles and eventually gave up. However some kind of communication got through, I don't know how and every thing has fallen into p... See more
Company replied
Really good service, specific medication requests (e.g. brand or format) are usually acknowledged and fulfilled. Ideally order tracking should be more precise... its slightly vague until its on the... See more
Company replied
Lovely counter staff Often a short wait Shop is silent, needs a bit of atmosphere A low radio station perhaps playing Melow Magic or similar soothing songs
Company replied
Company details
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
Merchants Warehouse, Castle St, M3 4LZ, Manchester, United Kingdom
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4.3
Excellent
36K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I panic when I go into shops
I panic when I go into shops. Going into Wells pharmacy is a pleasurable experience. The staff couldn’t be more helpful. They’re also dog friendly which means I don’t panic.
September 3, 2026
Unprompted review
Very poor Customer Service on harmful product failure
Purchased a Well Branded Hot/Cold Pack which has had occasional use. It leaked Hot Gel from a failed material weld around the pack onto me.
The branch I purchased it from told me to contact the manufacturer, which is contrary to Consumer Law ie any issue has to be resolved by the Retailer.
Well Customer Care also failed to comply with their responsibilities in law and their own Refund/Replacement Policy. They also showed no concern about the potential for injury in this instance.
September 3, 2026
Unprompted review
Purchasing is easy, consultation is friendly
Purchasing is easy, orders arrive in time, and consultation is concise and friendly.
Purchasing pre-approved prescriptions can be tricky if your browser isn’t recording cookies e.g incognito mode because once you close the tab, the link is then invalid. Making this more obvious or changing the approach would make it less frustrating if that ever happens.
August 24, 2026
Good service
August 24, 2026
Great prices and quick delivery.
August 24, 2026
It's been 6 days and I'm still waiting…
It's been 6 days and I'm still waiting for my order, no I don't have them and I feel terrible..
August 28, 2026
Good consultation, web service less so.
The video and then telephone consultation with the pharmasists is excellent, helpful advice, encouraging and very non pushy.
The Well website had a telephine number for queries and deliveries, it didn't work.
I was offered a discount code as a repeat customer but that didn't work. I used a diffrrent telephone number and was told it would be sorted out and I would be emailed. That took two days to arrive and the discount code still did not work.
August 28, 2026
Well pharmacy prescription to door service
Great service, they do everything including delivering it to your door, easy if you have a busy lifestyle or can't get out easily
August 25, 2026
just so easy to get prescription no…
just so easy to get prescription no hassle really good service quick and reliable
August 28, 2026
I have been collecting my prescription…
I have been collecting my prescription for a long time but when I order it this month they just put it through as delivery. I was unsure about this as I had always collected my prescription. The I got a msg saying it was out for delivery and was delivered today. Very happy with this device. Thank you.
August 28, 2026
Reliable
Wells pharmacy is reliable and helpful, they also let you know when they will be delivered to your address,
August 26, 2026
Cheaper than anywhere else and…
Cheaper than anywhere else and delivered very quickly.
August 6, 2026
All was good apart from not receiving…
All was good apart from not receiving email confirmation of order. Did check Junk.
August 24, 2026
Always great!
May 29, 2026
Yes that's good 😊 happy days you are…
Yes that's good 😊 happy days you are very good 👍 at your job Thank you very much ❤️
August 27, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.