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Well Pharmacy Reviews 

36,434
•
TrustScore 4.5 out of 5

4.3

Online Pharmacy
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Review summary

Created with AI, based on recent reviews

Looking at 5,076 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently appreciate the remarkably simple and intuitive online ordering process, noting that repeat prescriptions are handled efficiently and packages arrive promptly at their doors. Consumers frequently mention that the pharmacy staff members are polite, professional, and always willing to help with medical needs. Some reviewers were not happy with unexpected delivery delays, explaining that essential medications sometimes took weeks to arrive or went missing completely. People also pointed out occasional communication challenges, mentioning difficult interactions and rather unhelpful attitudes from specific service personnel.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting consistent, prompt, and fast arrivals.... See more

Service

Reviewers mention positive feedback about service, highlighting its user-friendly nature, convenience, and... See more

Order

Reviewers highlight positive aspects of order processes, describing them as simple and convenient. Consumers... See more

Staff

Users describe positive interactions with staff, noting that team members are consistently helpful, pleasant,... See more

Product

Consumers find product to be ambiguous, reflecting a wide range of differing experiences. Many reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great service, but the app lets it down for me! Can't change personal details without creating a new account. No gripes about the delivery service tho as the meds always arrive when asked for. 👍🏻

Rated 4 out of 5 stars

Initial on line set up was not so easy. I seemed to be going round in circles and eventually gave up. However some kind of communication got through, I don't know how and every thing has fallen into p... See more

Company replied

Rated 4 out of 5 stars

Really good service, specific medication requests (e.g. brand or format) are usually acknowledged and fulfilled. Ideally order tracking should be more precise... its slightly vague until its on the... See more

Company replied

Rated 4 out of 5 stars

Lovely counter staff Often a short wait Shop is silent, needs a bit of atmosphere A low radio station perhaps playing Melow Magic or similar soothing songs

Company replied

Company details

  1. Online Pharmacy
  2. Pharmacy

Written by the company

With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.

Written by the company

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

36K reviews

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4.3

All reviews

(36,434)

4,624 reviews in the last 12 months

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Rated 2 out of 5 stars

Good at shipping, low quality products

Good at shipping on time, but often low quality products.
Tablets that aren't meant to but melt in the mouth in 5 seconds. Tablets that aren't compacted enough and wall apart. Tablets that are designed so poorly in shape, with sharp edges, that you can cut your mouth on them. Popout packagin where the foil is so sharp you can cut yourself on it, or can't even get the tablets/capsules out without a tool.
"Crescent" brand is a highlight of low design/quality.
I'm sure they are very cheap for Well to by, but customers pay the price.

August 17, 2026
Rated 5 out of 5 stars

I occasionally have appointments there

I occasionally have appointments there. Never have to wait in the pharmacist is always attentive and listens well to what you have to say. I have also ordered a couple of blood tests and they arrived by post very quickly. The pharmacy is right next to the doctor surgery so it’s very convenient.

August 21, 2026

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