Great service, but the app lets it down for me! Can't change personal details without creating a new account. No gripes about the delivery service tho as the meds always arrive when asked for. 👍🏻
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Initial on line set up was not so easy. I seemed to be going round in circles and eventually gave up. However some kind of communication got through, I don't know how and every thing has fallen into p... See more
Company replied
Lovely counter staff Often a short wait Shop is silent, needs a bit of atmosphere A low radio station perhaps playing Melow Magic or similar soothing songs
Company replied
Really good service, specific medication requests (e.g. brand or format) are usually acknowledged and fulfilled. Ideally order tracking should be more precise... its slightly vague until its on the... See more
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Company details
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
Merchants Warehouse, Castle St, M3 4LZ, Manchester, United Kingdom
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4.3
Excellent
37K reviews
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Sent 2/9 not received until 9/9
Sent 2/9 not received until 9/9. No tracking available and no tracking number issued
September 2, 2026
Well done Well Pharmacy and thank you
I genuinely cannot speak more highly of Well Pharmacy. You do all the reminders for me and I just tick a few boxes and get my prescription, with updates at what stage the approval and delivery are at. If a delay at the Doctors. you still notify me and say you will follow up.
Thank you for making the whole process so easy for me
September 2, 2026
When trying to make an online payment…
When trying to make an online payment my cards were rejected. 3 calls to the call centre fixed absolutely nothing. 3 new cards were tried, all with more than sufficient funds, but all rejected. requests to talk to a supervisor were ignored. I have completely lost trust in Well Pharmacy.
September 10, 2026
Unprompted review
I moved house, meds sent to old address
I moved house and changed my home address. Meds were sent to my old house. I have asked to change the delivery address, but they say I have to do it when I order next time, after they get my prescription and before they dispatch it. Hope I dont miss the window.
September 1, 2026
Great service delivered to your door
September 4, 2026
Not given enough information
I wasn't informed about my delivery of all of my prescriptions being done online. My prescriptions at the moment are at least over a week late and ran out of two of them for nearly a week.
September 4, 2026
I've never had a problem with my…
I've never had a problem with my medication being delivered on time truely goid service thankyou
September 4, 2026
My package was delivered with the top…
My package was delivered with the top open. The box of tablets inside was empty and also open at each end. I don’t know if they were damaged in transit or stolen.The postman obviously didn’t notice anything amiss.
September 4, 2026
Very happy with the service and…
Very happy with the service and delivery, but my repeat paperwork wasn't in the package which I need for proof. Apart from that very good.
September 4, 2026
Very nice review and very encouraging
Very nice review and very encouraging. However delivery arrived later than expected.
September 4, 2026
Simplicity it's self
It's so easy to use the app and have your meds delivered, saves me so much time
September 4, 2026
Post office told me they received…
Post office told me they received parcel on Monday morning and said it was going out for delivery in next 2 days but i have not received it yet.9/9/26.
September 4, 2026
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Awful service
Awful service, ever month I end up going a few days without medication as it's always late, system is not set up for repeat prescriptions, a number of months ago I ended up getting double medication now I have to chase every month to see where it is
I have already been in contact with your customer services on multiple occasions already and still have issues so have no confidence in anything being improved
September 4, 2026
Reply from Well Pharmacy
We would like to review this further, if you can contact us by emailing hello@well.co.uk or by calling 0333 010 2222, our Customer Team will escalate this for you.
Kind Regards,
Well Pharmacy
The gentleman who I spoke to was so…
The gentleman who I spoke to was so helpful in getting my prescription to me on time. It was so lovely to speak to a proper human being who understood exactly what I needed. Thank you so much.
September 4, 2026
Good service and very helpful thank you
September 4, 2026
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