Well Pharmacy Reviews 

36,191
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 5,134 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently mention that ordering repeat prescriptions online is remarkably simple and convenient, while staff members are consistently described as exceptionally helpful and pleasant during interactions. People also widely appreciate the clear ongoing communication and reliable delivery service provided smoothly right to their home address. Some reviewers were not happy with delivery delays, noting that they occasionally had to wait much longer than expected to receive their essential medications. A few consumers also mentioned occasionally encountering missing items in their packages, which unfortunately required extra time and effort to resolve.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery_service, consistently noting fast shipping times and helpful... See more

Service

Clients share positive opinions on service, highlighting a fast, reliable, and efficient experience with... See more

Order

People report positive experiences with order, noting that the online process is straightforward and... See more

Staff

Customers consistently note positive experiences with staff, highlighting helpful, polite, and caring service... See more

Product

Customers had ambiguous experiences with product, reflecting a distinct split in opinion regarding quality... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Lovely counter staff Often a short wait Shop is silent, needs a bit of atmosphere A low radio station perhaps playing Melow Magic or similar soothing songs

Rated 5 out of 5 stars

A prompt & efficient taking-over of my prescription needs after the previous online pharmacy failed to source my preferred brand of amlodipine. Three cheers to Julie & her I.T. colleagues at Well for... See more

Rated 5 out of 5 stars

They try to get the prescription to you as quickly as possible. But end up waiting for my surgery to finalise the prescription. Wich delays delivery to me. So I have yo make sure I allow plenty... See more

Company replied

Rated 5 out of 5 stars

User friendly app. Great for ordering repeat prescriptions anytime anywhere and getting it delivered to your door. I'm over 60 so everything is free but before that I used a prepaid prescription.


Company details

  1. Online Pharmacy
  2. Pharmacy

Written by the company

With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

36K reviews

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4.3

All reviews

(36,191)

4,841 reviews in the last 12 months

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Rated 5 out of 5 stars

I ordered my repeat perscription…

I ordered my repeat perscription through my doctor and received a notification that it was sent to Well chemist. On the same day i got notification by email saying that it will be delivered between 2 to 4 days by Royal mail it arrived on the 2nd day which i was pleased about. Great service and always polite when using the chemist.

August 5, 2026
Rated 5 out of 5 stars

User friendly app

User friendly app. Great for ordering repeat prescriptions anytime anywhere and getting it delivered to your door. I'm over 60 so everything is free but before that I used a prepaid prescription.

August 4, 2026
Rated 5 out of 5 stars

Can’t fault them

Can’t fault them. Great experience start to finish, meds were here within 24 hours of dispatch. The pharmacist was lovely too

July 31, 2026

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