Great service, but the app lets it down for me! Can't change personal details without creating a new account. No gripes about the delivery service tho as the meds always arrive when asked for. 👍🏻
Company replied
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Review summary
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Reviews shaping this summary
Initial on line set up was not so easy. I seemed to be going round in circles and eventually gave up. However some kind of communication got through, I don't know how and every thing has fallen into p... See more
Company replied
Lovely counter staff Often a short wait Shop is silent, needs a bit of atmosphere A low radio station perhaps playing Melow Magic or similar soothing songs
Company replied
Very happy with the service and delivery, but my repeat paperwork wasn't in the package which I need for proof. Apart from that very good.
Company details
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
Merchants Warehouse, Castle St, M3 4LZ, Manchester, United Kingdom
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4.3
Excellent
37K reviews
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Simply that my medication was delivered…
Simply that my medication was delivered promptly and there was nothing missing from my order.
September 10, 2026
It's a stupid app I was left without…
It's a stupid app I was left without vital medication for 4 days won't be using it again
September 10, 2026
Oak Hill Well Pharmacy staff remind me
Oak Hill Well Pharmacy staff remind me, contact my GP, prepare and deliver my meds on time. When collecting at the Pharmacy they have been great too. A grateful client.
September 9, 2026
Easy to order and reliable quick…
Easy to order and reliable quick delivery. Tablets very effective and recommendable.
September 9, 2026
Easy to use and always have what I…
Easy to use and always have what I need. They do take a few days to despatch after the GP authorises the prescription, however, so order in plenty of time
September 9, 2026
Very helpful
September 9, 2026
Every order takes forever to arrive
Every order takes forever to arrive. From ordering to delivery is more than 2 weeks. Not helpful at all
September 9, 2026
Very quick & efficient response
September 3, 2026
Very poor communication
Very poor communication. Not able to actually speak to a person which would have sorted the problem out in minutes rather than days. Incredibly slow at sending my regular repeat prescription. I am beginning to think this is not worth the hassle and that I need to rethink before I use Well again. Dry disappointed as I thought this was the most reliable and convenient way to get my prescription as I am a pensioner.
September 8, 2026
Absolutely awful experience
Absolutely awful experience. Prescription was sent to Wells by GP on 2nd September. Still waiting for it to be dispensed. Contacted the pharmacist who advised me that they haven't received anything. The app is pointless, as nobody gets back to you. Phoned an agent who advised me that the prescription has been released back to the spine however when I contacted the pharmacy, they still can't see it. No duty of care. No duty of candour. Still no prescription. Awful experience.
September 14, 2026
Unprompted review
The package has never arrived
The package has never arrived. The product was purchased but was never delivered to the adress.
May 13, 2026
My orders are always delivered on time
September 8, 2026
Been over a week and still don't have…
Been over a week and still don't have my medication
September 8, 2026
08.09.26
08.09.26
Easy to order medicines on line. Efficient and prompt delivery with notifications on delivery. Royal Mail always deliver on time
September 8, 2026
non-judgemental conversation…
Polite non-judgemental conversation with good explanation and time for questions. Advice on delivery, expectation's, administration and use fully discussed.
September 4, 2026
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