Well Pharmacy Reviews 

35,897
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 5,121 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and reliable delivery service, noting that orders arrive on time and are well-packaged. Many reviewers highlight the staff as extremely helpful, patient, and friendly, often going above and beyond to assist customers. The ordering process is often described as easy, with customers appreciating regular updates and reminders about their prescriptions. However, some customers experienced significant delays in dispatch and delivery, with orders taking much longer than expected to arrive. A few other people also felt that staff attitudes were unhelpful or that pharmacies were understaffed, leading to inconvenience.

What people talk about most

Delivery service

Consumers find delivery service to be largely positive, with many reviewers praising the fast and efficient... See more

Service

Reviewers mention positive feedback about service, often highlighting its quickness, efficiency, and ease of... See more

Order

People report positive experiences with order, praising the ease of ordering online and the convenience of... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, patience, and... See more

Product

Customers had ambiguous experiences with product, with some reporting timely delivery and well-packaged... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Generally, the service is quick and efficient. Products was delivered timely and well packaged. The ONLY issue is the app does not allow you to change delivery address before an order us places. I cha... See more

Rated 5 out of 5 stars

Order through NHS app which than sends repeat prescription to well.com. Good communication from well.com from receiving prescription to despatch. Have been using well's delivery service for some tim... See more

Company replied

Rated 5 out of 5 stars

Had to get some meds for my father-in-law who is staying with us to recuperate from knee surgery. The staff could not be more helpful Jason the pharmacist even took time on busy morning to talk to me... See more

Company replied

Rated 5 out of 5 stars

It was my first time using the order and delivery service as unable to collect my prescription after an operation. I rang them when I had difficulties and the staff were extremely helpful and pati... See more

Company replied


Company details

  1. Online Pharmacy
  2. Pharmacy

Written by the company

With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

36K reviews

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4.3

All reviews

(35,897)

4,966 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good service

Ostensibly good service, which comes welcome. Probably a little too many update messages as part of the process. Overall, pretty seamless service for prescriptions and delivery.

July 11, 2026
Rated 5 out of 5 stars

The service is great

The service is great, you put your order in and they do the rest. Si much better than waiting at the pharmacy 20 mins every time you need a repeat prescription.
I would highly recommend it to anyone.

July 10, 2026
Rated 4 out of 5 stars

VERY DISAPPOINTED.

I have used Well Pharmacy for a while and in the whole, was very happy with their service, until recently. I told them I was going to be on holiday for over 3 months and would not be ordering my medication from them and that I would be nominating a pharmacy near to where I was staying whilst away.
I have been receiving reminders every week saying not to forget to order my medication. I have sent an email every time I received one of the reminders and got a generic response. I am absolutely fed up keep asking them to note their system that I am away and to stop sending reminders. All my efforts have been completely ignored.

January 21, 2026
Rated 5 out of 5 stars

I use this pharmacy regularly

I use this pharmacy regularly, they are so lovely, approachable and helpful. I have a family of 6 and they have been my first point of call. Beth is fantastic, always goes above and beyond and she is very knowledgeable!

July 6, 2026
Unprompted review
Rated 3 out of 5 stars

Every time I request Hydromol ointment…

Every time I request Hydromol ointment what appears on my request is Epaderm it happens always, that is why I kept on cancelling it and request again, that is why I always run short of Hydromol ointment, many times that I have to buy because moisturiser is not working well for my dry and crack skin especially my lower extremities.

July 10, 2026
Rated 4 out of 5 stars

Quick, efficient & eady

Generally, the service is quick and efficient. Products was delivered timely and well packaged. The ONLY issue is the app does not allow you to change delivery address before an order us places. I changed my address when I moved but could not update my delivery address at the same time. This resulted in my meds going to a previous address. This should be a simple fix.

July 9, 2026
Rated 2 out of 5 stars

Service disappointed

Very disappointed with how long my prescription took to be delivered as I normally pick my prescription up from the pharmacy which takes 5 days not 9 days with well.

July 8, 2026
Well Pharmacy logo

Reply from Well Pharmacy

Hi Chris,

Thank you for sharing your feedback with us. We are sorry to hear about the delay in receiving your prescription. We understand your frustration with the extended delivery time compared to your usual pharmacy pickup. We have had some delays in prescription processing due to a technical issue, please be assured we are working to resolve the issue and bring our timescales back to where they should be.

Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.

Kind Regards,
Well Pharmacy

Rated 5 out of 5 stars

Very professional

Very professional

July 9, 2026
Well Pharmacy logo

Reply from Well Pharmacy

Hi Robert,

We are so glad to hear you have had a positive experience when using our service. Thank you for sharing your feedback!

Kind Regards,
Well Pharmacy

Rated 5 out of 5 stars

Brilliant work

Brilliant work

July 9, 2026
Well Pharmacy logo

Reply from Well Pharmacy

Hi Andrew,

We are please to hear you are happy with our service, thank you for sharing your feedback with us!

Kind Regards,
Well Pharmacy

Rated 5 out of 5 stars

This cream is what my vet consultant…

This cream is what my vet consultant recommended for my dogs eyes as the eyes are flooding fluid from the cornea I have to put it in 4 times a day and is a lot cheaper buying direct to you than what the vets charge

July 8, 2026
Well Pharmacy logo

Reply from Well Pharmacy

Hi Maria,

We're so glad to hear our cream is helping your dog's eyes and that purchasing directly from us is more convenient for you.

We appreciate your positive feedback!

Kind Regards,
Well Pharmacy

Rated 5 out of 5 stars

Prompt service. Great product

Prompt service, great product. I was surprised by the amount of detail that the cholesterol test gives, in just ten minutes. Also, the test kit is very easy to use.

July 6, 2026
Well Pharmacy logo

Reply from Well Pharmacy

Hi Drew,

We're so glad to hear you found our service prompt and the product effective! It's wonderful that the cholesterol test provided such detailed results quickly and was easy to use. We appreciate your positive feedback.

Kind Regards,
Well Pharmacy

Rated 5 out of 5 stars

It was my first time using the order…

It was my first time using the order and delivery service as unable to collect my prescription after an operation.
I rang them when I had difficulties and the staff were extremely helpful and patient.
I was kept informed of the progress of my order and very happy with the service all round .
Delivery was fast and came when expected.

July 10, 2026
Well Pharmacy logo

Reply from Well Pharmacy

Hi Coral,

We are so pleased to hear that our order and delivery service was helpful during your recovery. It is wonderful to know that our staff provided excellent assistance and kept you informed every step of the way. We appreciate your kind words about our fast and timely delivery.

Thank you for sharing your positive experience with us.

Kind Regards,
Well Pharmacy

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