Very knowledgeable about all products and very polite when speaking to the staff. Should however give a clear contact details. As I needed to ask a question and did not know how to get in touch so I... See more
Company replied
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Review summary
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Reviews shaping this summary
Easy to use and always have what I need. They do take a few days to despatch after the GP authorises the prescription, however, so order in plenty of time
Company replied
Very happy with the service and delivery, but my repeat paperwork wasn't in the package which I need for proof. Apart from that very good.
Company replied
The ordering process was simple, unlike others. I opted for the online version knowing there was a Well pharmacy was local to hs. The face-to-face before dispatch was a pleasure. New "nurse" was so... See more
Company details
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
Merchants Warehouse, Castle St, M3 4LZ, Manchester, United Kingdom
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4.3
Excellent
37K reviews
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I went to today afternoon to talk with…
I went to today afternoon to talk with the pharmacist about redness on my skin I was a bit choked with his approach with his arms behind his body trying to keep distance( I don’t have any contagious disease) . I went to see my doctor her approach her was fantastic, touched on my skin without any fears.
I don’t recommend well care pharmacy .. very untidy,.. look like more storage space
September 23, 2026
Unprompted review
May use AI-assist with repliesRead more
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Yes they are doing well
Yes they are doing well. We get my husband’s medication quie quickly. And give him time to speak on the phone.
September 11, 2026
Reply from Well Pharmacy
We're happy to hear that we are meeting your husband's medication needs efficiently and providing ample time for phone consultations.
We appreciate your positive feedback.
Not recieved medication
I recieved a text on the 17th of September saying my meds are on there way in 2 to 4dayson the 22 of Sept a text from the post office on the morning to my sons e-mail address on his phone....? Saying the medication has been delivered...it has not..? Today Wednesday 23rd I will be going to my chemist to find out was is going on and probably removing the well app.
September 17, 2026
Reply from Well Pharmacy
Hi Tez,
Thank you for sharing your feedback with us. We are very sorry to hear about the issues with your medication delivery and the frustration this has caused.
As you are an online customer, prescriptions are not handled by the local well pharmacy, they will not be able to assist/advise with your prescription delivery.
If you have not received your medication then please contact our customer care team on 0333 010 2222 or e-mail us at hello@well.co.uk and the member of our team will be able to assist further.
Please accept our sincerest apologies once again.
Kind regards,
Well Pharmacy
Good delivery service
September 15, 2026
Reply from Well Pharmacy
Hi,
Thank you for taking the time to share your experience with us. We are delighted to hear that you are happy with our service.
Reply from Well Pharmacy
Hi Christopher,
We appreciate your feedback and are glad you found what you needed. We are very sorry for any delay you encountered with your recent prescription. We are working to improve our timescales.
Kind regards,
Well Pharmacy
Reply from Well Pharmacy
We are so pleased to hear that you found the ordering process easy and that you experienced great communication and speedy delivery.
Thank you for your kind words.
very easy website to use
very easy website to use, quick decision and very quick delivery.
September 17, 2026
Reply from Well Pharmacy
Hi,
We're so pleased to hear you found our website very easy to use and appreciated the quick decision process and fast delivery.
Thank you for your wonderful feedback!
Delivery of prescription always arrives…
Delivery of prescription always arrives on time. Always a great experience with no problems.
September 17, 2026
Reply from Well Pharmacy
Hi,
We're so pleased to hear that your prescription deliveries always arrive on time and that you consistently have a great experience with no problems.
Thank you for your wonderful feedback!
Delivery time was much longer than usual
September 17, 2026
Reply from Well Pharmacy
Hi Teresa,
We appreciate you sharing your experience.
We are very sorry for your prescription has taken longer than usual, please be assured that we are working to improve our time scales and we apologise for any inconvenience caused.
Kind regards,
Well Pharmacy
Good not having to wait or go to a…
Good not having to wait or go to a pharmacy but dry long delivery up to 2 weeks to receive controlled drugs
September 17, 2026
Reply from Well Pharmacy
Hi Karen,
We appreciate your feedback regarding the delivery time for controlled medications. We understand that waiting for two weeks is a concern, and we are actively working to improve our delivery process.
Some control drugs may take longer than others as they may be required to be ordered in. If you have any concerns relating to the time scales please do get in touch with us and our team can look into this for you. Our e-mail address is hello@well.co.uk.
We apologise for any inconvenience caused.
Kind regards,
Well Pharmacy
Very happy with the service they…
Very happy with the service they provied and quick delivery .
September 17, 2026
Reply from Well Pharmacy
Hi,
We are so happy to hear that you were pleased with the service you received and that your delivery arrived quickly.
Thank you for your positive feedback!
It was my first order from Well…
It was my first order from Well Pharmacy & everything worked out well. With tracking of what’s happening I think it’s a brilliant idea to keep the patient up to date. It’s early days & it went smoothly. Thank you Well Staff for your care & support. Norah
September 9, 2026
Reply from Well Pharmacy
Hi Norah,
We are so happy to hear that your first experience with us was smooth and positive. We truly appreciate your kind words about our tracking updates and the care provided by our team.
Thank you for sharing your feedback!
Good service
September 14, 2026
Reply from Well Pharmacy
Hi,
Thank you for taking the time to share your positive experience with us. We are delighted to hear that you are happy with our service.
A very good service from start to…
A very good service from start to finish. Good communication which is key.
September 17, 2026
Reply from Well Pharmacy
Hi,
We're so pleased to hear that you experienced such good service from start to finish. We truly believe that clear communication is essential, and we're glad this was reflected in your experience.
Thank you for your wonderful feedback!
They are good and all but they don't…
They are good and all but they don't tell you when stuff happens like when meds become a "black pill" and when they can't prescribe anything
September 14, 2026
Reply from Well Pharmacy
Hello,
We appreciate your feedback and understand your concern about communication regarding medication changes and prescribing limitations. We notify patients when there is an issue. We are always working to improve how we inform our patients about such important updates. Your experience helps us identify areas where we can enhance our processes.
Kind regards,
Well Pharmacy
Efficient n reliable would recommend…
Efficient n reliable would recommend your service
September 17, 2026
Reply from Well Pharmacy
Hi,
Thank you for your wonderful feedback! We're so pleased to hear that you found our service efficient and reliable. We truly appreciate your recommendation.
Helpful when I’ve had a problem
Helpful when I’ve had a problem, fairly quick with delivery but I think that’s the Doctor’s .
September 17, 2026
Reply from Well Pharmacy
Hi,
We're so glad to hear we could assist you effectively and that your deliveries are prompt. We appreciate your positive feedback!
Absolutely terrible on line service
Absolutely terrible on line service. I have been left without tablets twice. Still waiting for tablets I ordered them 2 wks ago. This is the last time I will be using them. As from now I will be picking up my prescription from a pharmacy, cannot take a chance on running out of tablets again as it has happened twice.
September 8, 2026
Unprompted review
Reply from Well Pharmacy
Hi Lisa,
Thank you for sharing your feedback with us. We are very sorry to hear about the issues you've experienced with our online service and the delay in receiving your tablets. We understand how frustrating this must be, and we sincerely apologise for the inconvenience caused.
Please contact our customer care team on 0333 010 2222 or e-mail us at hello@well.co.uk and the member of our team will be able to assist further.
Please accept our sincerest apologies once again.
Kind regards,
Well Pharmacy
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