Good experience in the Whitby store, they hadn’t got the gold jet signet ring I wanted in stock, but ordered it and gave the same discount as the online price. Slight confusion about the delivery date... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The young man that served me was very knowledgeable and helpful,I think his name was Mark. I have visited the store on previous occasions and have always received good service. Would recommend W Hammm... See more
Company replied
Bought Gucci Gold ring online , Poppi was very helpful with my enquiry. I end up buying another silver Tag necklace because of her service . Next day delivery , price match from others shop , all my e... See more
Company replied
Went to this shop specifically for a piece of Whitby Jet jewellery. They have a wide selection with many beautiful pieces. Mark was knowledgeable, very helpful and there was no pressure to choose qui... See more
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Company details
Written by the company
Welcome to W Hamond. Discover award-winning Whitby Jet, diamond and British gemstone jewellery. We stock the largest selection of handmade Whitby Jet Jewellery. Shop in-store or online with free next day delivery and up to 4 years 0% finance. We are an authorised stockists of premium luxury brands including Faberge, Bremont, Oris, FOPE, Parmigiani Fleurier, Messika, Bell & Ross, Shaun Leane, Georg Jensen, Seiko, Hamilton and many more. With over 40 years of experience our dedicated team of highly trained watch specialists, are on hand to offer expert advice, working closely with our suppliers to offer you the finest selection of highly sought after fine jewellery and luxury watches.
Contact info
Church Street 112, YO22 4DE, Whitby, United Kingdom
- 01947 603 330
- info@whamond.com
- www.whamond.com
4.5
Excellent
4K reviews
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Replied to 100% of negative reviews
Typically replies within 2 weeks
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Very helpful with my order it arrived…
Very helpful with my order it arrived within 2 days as stated !! Kept informed about my order !! Brilliant service
September 2, 2026
Reply from W Hamond Jewellers
Thank you for taking the time to leave such a lovely review. We’re delighted you’re happy with your experience and really appreciate your support. It’s great to receive positive feedback as we continue improving and building the business.
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If you are looking for beautiful jet jewelry- this is the place.
Mark was a wonderful help in choosing some Jet jewelry for both myself and a gift for my granddaughter. What a lovely man! He made us feel welcomed and not rushed, and explained not only about jet but about some of the other offerings in the shop.
September 9, 2026
Unprompted review
Reply from W Hamond Jewellers
"Thank you so much for your wonderful review!
We’re really grateful you took the time to visit our store—it means a lot to us to have your support, especially as a local independent business. We’re so pleased you had a great experience, and your kind words truly mean a lot to the whole team.
We hope to welcome you back again soon!"
Reply from W Hamond Jewellers
Thank you for your kind 5-star feedback. We’re really pleased everything met your expectations. We truly value your support and hope to welcome you back again in the future.
Wonderful experience
Found myself lucky enough to purchase a beautiful pair of Whitby jet earrings whilst visiting York. Thanks to the helpful guidance and support from Mark, the narrowing down of the superb choice was effective and efficient. Excellent customer service from beginning to end.
August 5, 2026
Unprompted review
Reply from W Hamond Jewellers
"Thank you so much for your wonderful review!
We’re really grateful you took the time to visit our store—it means a lot to us to have your support, especially as a local independent business. We’re so pleased you had a great experience, and your kind words truly mean a lot to the whole team.
We hope to welcome you back again soon!"
Great service
August 25, 2026
Reply from W Hamond Jewellers
We really appreciate your 5-star review, thank you! It’s fantastic to hear you’re pleased with your experience. Our team is working hard to deliver great service, and feedback like this really motivates us.
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A Pleasurable Experience Every Time
It's always a pleasure to shop with
W. Hamond the Jewellers.
Beautiful items, always well packaged and arrive in record time.
When I shop at W. Hamond I always look forward to receiving my chosen piece.
August 28, 2026
Reply from W Hamond Jewellers
Thank you for your kind 5-star feedback. We’re really pleased everything met your expectations. We truly value your support and hope to welcome you back again in the future.
Mark in your York shop made our…
Mark in your York shop made our experience very enjoyable. He was warm, friendly and very helpful. I have a very sentimental love of jet, as it reminds me of a story my beloved grandfather told me as a child, about monkey puzzle trees. Mark told us some beautiful anecdotes about other people he'd served who had stories connected to their jewellery purchases,which made our experience all the more personal. I would not hesitate to visit the shop again when i am next in York.
August 25, 2026
Unprompted review
Reply from W Hamond Jewellers
Thank you so much for your lovely review!
We’re really pleased to hear you had a great experience in store, and we’ll be sure to pass your kind comments on to Mark and the York team—they’ll be delighted to hear this. Our team works hard to provide a personal and welcoming service, so it’s great to know that came across.
We truly appreciate you choosing to shop with us and support a local independent business. We hope to see you again soon!
Reply from W Hamond Jewellers
Thank you for taking the time to leave such a lovely review. We’re delighted you’re happy with your experience and really appreciate your support. It’s great to receive positive feedback as we continue improving and building the business.
The service I received was excellent…
The service I received was excellent and I was very impressed by the way my purchase was managed. I am absolutely delighted with my ring. Thank you so very much.
August 13, 2026
Reply from W Hamond Jewellers
Thank you for your five-star review! Diamonds may be forever, but wonderful customers like you are what really make our day. We hope you enjoy your new piece for many years to come.
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Mark the assistant
Mark the assistant who helped me was well informed and polite.
I knew the style of Jet ear ring I wanted and Mark was able to show me two pairs. One of which I have purchased and love already. Thank you Mark.
August 20, 2026
Unprompted review
Reply from W Hamond Jewellers
Thank you so much for your lovely review!
We’re really pleased to hear you had a great experience in store, and we’ll be sure to pass your kind comments on to Mark—they’ll be delighted to hear this. Our team works hard to provide a personal and welcoming service, so it’s great to know that came across.
We truly appreciate you choosing to shop with us and support a local independent business. We hope to see you again soon!
I emailed about an update regarding my…
I emailed about an update regarding my order and received a really quick response with all the information I needed. My order then arrived quickly and the ring is stunning.
August 10, 2026
Reply from W Hamond Jewellers
Thank you for your five-star review! Diamonds may be forever, but wonderful customers like you are what really make our day. We hope you enjoy your new piece for many years to come.
Batty as heck
We went to York just for some jet. saw a coffin in the window and was drawn in by the tiny bats carved in jet. Fantastic!!!
August 14, 2026
Unprompted review
Reply from W Hamond Jewellers
Thank you so much for your wonderful review! We’re absolutely delighted that our little coffin and those tiny jet bats caught your eye, clearly they did exactly what they were supposed to!
We love that you came to York for the jet and discovered our gothic side along the way. Thank you for supporting our Gothic Vibes and for taking the time to share your experience.
We hope to see you again on your next visit to York, there are always more bats, coffins and wonderfully dark treasures waiting!
Great customer service during ordering…
Great customer service during ordering and follow up emails letting us know when we could expect our delivery.
Also , very pleased with the ring we ordered
August 13, 2026
Unprompted review
Reply from W Hamond Jewellers
Thank you for your five-star review! Diamonds may be forever, but wonderful customers like you are what really make our day. We hope you enjoy your new piece for many years to come.
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I ordered online
I ordered online. Found the website easy to navigate and the product arrived very quickly and exactly as described on the website. The ring is really beautiful and i would absolutely recommend them
July 27, 2026
Unprompted review
Reply from W Hamond Jewellers
We really appreciate your 5-star review, thank you! It’s fantastic to hear you’re pleased with your experience. Our team is working hard to deliver great service, and feedback like this really motivates us.
Mark was incredible and so kind!
Mark was incredible and so kind!! He helped us find what we wanted, and went above and beyond. Definitely recommend Hamond Jewellers to others, and ask for Mark!
July 29, 2026
Unprompted review
Reply from W Hamond Jewellers
We really appreciate your 5-star review, thank you! It’s fantastic to hear you’re pleased with your experience. Our team is working hard to deliver great service, and feedback like this really motivates us.
Fantastic service
Fantastic service, my wife was absolutely thrilled with her Whitby Jet and Amber bracelet. Amazing quality throughout. 100% Happy.
Thank you
July 4, 2026
Reply from W Hamond Jewellers
Thank you for your kind 5-star feedback. We’re really pleased everything met your expectations. We truly value your support and hope to welcome you back again in the future.
Excellent customer service.
Excellent customer service. Leah has been so helpful regarding returning a bracelet that was too large and then reordering a smaller size. Her communication has been brilliant and nothing is too much bother for her.
Thank you Leah.
July 2, 2026
Unprompted review
Reply from W Hamond Jewellers
Thank you so much for your wonderful review. We’re so glad you’re happy with your purchase and experience with us. Your support means a lot, especially during this new chapter for the business.
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Wow great customer care
Wow! I’ve never had such amazing customer service like this before, they really went out of their way to help me and it was very much appreciated. I ordered a jet bracelet for my husband to replace one he recently lost and when it came I realized it was too small.I emailed to ask about a larger size but there wasn’t one available so over the course of a week or so and many more emails it was decided that they could make me one especially to fit ! They gave me various options and I chose to have the braided leather straps made specially longer, they also added a different clasp so my husband doesn’t lose this one! The emails and the help I received where so friendly and helpful and it was clear they really wanted to help me get this bracelet, my husband was beyond gobsmacked when I gave it him and there where a few happy tears all round when he opened it!
July 3, 2026
Unprompted review
Reply from W Hamond Jewellers
Thank you for your kind words! You've managed to put just as much of a shine on our day as we hope we did on yours. It was a pleasure helping you, and we truly appreciate you taking the time to leave us such a lovely review. Congratulations to you both on your big day!
From start to finish we had a haggling…
From start to finish we had a haggling match to get over the line eventually. Delivery was slightly delayed although when finally the item arrived I was overjoyed at the piece as not realised the size and beauty. It’s a real joy to admire in real life. I now need a complimentary display case. Any ideas will be appreciated. Thanks again Moorcroft. 👍👍
July 18, 2026
Unprompted review
Reply from W Hamond Jewellers
Thank you so much for your kind words and 5-star review. We’re really pleased to hear you had a great experience. It means a lot to the team, especially as we continue to grow under new ownership. We hope to see you again soon!
Very communication very professional…
Very communication very professional and helpful will definitely buy from them again. Absolutely love my bat pendant! Delivery was fast!
June 10, 2026
Unprompted review
Reply from W Hamond Jewellers
Thank you for taking the time to leave such a lovely review. We’re delighted you’re happy with your experience and really appreciate your support. It’s great to receive positive feedback as we continue improving and building the business.
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