Very pleased with Wheelbase.co.uk. Fast dispatch and bike exceptionally well prepared and secured. It was first time for me using this store and I'm very nicely surprised. Bike came super secured in t... See more
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I picked up a new Trek Checkpoint ALR4 from the Lakeland store recently and the whole experience was great. James helped finesse the final touches on the bike to fit and add a few accessories; he also... See more
Company replied
Excellent customer services (Arawn - Kendal Lake district). Very understanding and helpfull throughout the entire process of ordering the new bike via cyclesheme. The bike arrived very well packaged.... See more
Great deal with the current “trade in”offer. This resulted in a really good discount on a review winning, in demand bike. I’d also like to say that I’ve never seen a bike so carefully packaged... See more
Company details
About Wheelbase
Written by the company
Welcome to the UK's largest Cycle Store. We stock one of the UK's biggest selections of bikes from 15 of the world’s best brands like Trek, Cannondale, Cube, Focus, Whyte, Yeti and Frog to name but a few. Plus, the very best in clothing and equipment to help you enjoy the ride.
Today we are Wheelbase.co.uk, Wheelbase Lake District, Wheelbase Darlington and Wheelbase Yorkshire. We pride ourselves on being an inclusive and friendly store for everyone who loves cycling, whether that be road cycling, mountain biking, touring, commuting, family riding or e-Bikes.
We are a team united by a passion for bikes and we have a wide range of cycling experience amongst our sales staff, mechanics and mail order team.
Our passion for cycling is invested back into the sport through the sponsorship and support of our British Elite road race team Wheelbase CabTech Castelli.
Now in its 12th year, we hold our annual MTB demo weekend in April, attracting up to 250 riders to our Lake District store, often in spite of the wet Cumbrian weather. We have a great community of cyclists here in the Lake District and there are plenty of events going on throughout the year, including the 3 Valley Challenge in June, our Tour de Staveley in July and the Wheelbase Spring Classic in March. We offer backing to local organisations where possible and are great supporters of Kendal Cycle Club and Fix the Fells.
Visit us online at www.WHEELBASE.co.uk or in one of our three stores in the Lake District, North East and Yorkshire.
Contact us via Customer CareContact info
Mill Yard, LA8 9LR, Staveley, United Kingdom
- 01539821443
- Info@wheelbase.co.uk
- www.wheelbase.co.uk
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 27% of negative reviews
Typically replies within 1 week
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Felt rushed when picking bike up and…
Felt rushed when picking bike up and the guy kinda put the bike down specifically the wheels when it started to make noise from front wheel
July 19, 2026
Product was fine
Product was fine. But got 4 emails asking me to review my experience. Too many emails.
July 17, 2026
Order went smoothly with Wheelbase but…
Order went smoothly with Wheelbase but let down on the delivery date which I waited in two days after tracking my bike purchase. It eventually arrived three days late.
July 16, 2026
Enormous thanks to Tom in the workshop…
Enormous thanks to Tom in the workshop at Darlington. Super helpful with sourcing me a set of replacement bolts for my son’s ebike in time for Ard Rock this weekend. Extremely helpful. Got the job done. I’ve little relationship with the store as we live in Sheffield but he went above and beyond to help get me out of a fix. Proper customer service. I wouldn’t hesitate using the shop or workshop again in the future. Highly recommend and thanks again.
July 22, 2026
Unprompted review
Highly recommend
Probably the best online retailer for price and service. Highest recommendation.
July 13, 2026
Good job reliable.
July 13, 2026
Prompt work by the guys at Wheelbase
Prompt work by the guys at Wheelbase, a great bike for my grandson and excellent delivery service keep up the good work
July 14, 2026
Excellent customer service
Excellent customer service, really swift delivery and detailed info on how to construct bike. Really happy customer
July 9, 2026
Great service and products
Have used wheelbase twice in the last week or so, brilliant prices and incredibly fast delivery. Spot on
July 10, 2026
Perfect communication
Perfect communication, quick delivery and goods in perfect condition once received. What more do you want?
July 9, 2026
Reply from Wheelbase
Tim, thanks for taking the time to write a nice review! What more could we want?
Enjoy the trails
Matt
Excellent service!
We phoned Wheelbase about reserving a particular bike they had in stock. They were happy to reserve the bike for us whilst I waited for my Cycle2work letter, paid a refundable deposit. Sent them the LOC 2 weeks later when I got it, they redeemed it immediately and refunded my deposit at the same time. I could have got the bike delivered 48 hour’s later however I requested some accessories were fitted, which they ordered and fitted and delivery ended up being 2 days after that. Matt could not have been more helpful. I would not hesitate to purchase from Wheelbase again, even though I live in Glasgow.
July 10, 2026
Reply from Wheelbase
Hi Sally
Thanks for this lovely review!
We hope you enjoy your bike and the wonderful riding around Glasgow.
Please don't hesitate to get in touch if we can help with any after sales support
All the best
Matt
Amazing customer service
Amazing customer service, product was good and the delivery was swift.
July 8, 2026
Reply from Wheelbase
Hi Yassar,
Thanks for taking the time to write us a bang on review, wishing you a stellar season of riding fast
All the best
Matt
Great buying experience …
The whole buying experience was very simple. The price was very competitive and delivery very fast.
A great company to deal with!
July 6, 2026
Reply from Wheelbase
Eric, what more could a company want from a review!
Thank you so much for taking the time to write some kind words, it means alot
Thanks
Wheelbase team
Reply from Wheelbase
Not bad for a family run business!
Thanks for taking the to leave a review
Happy pedalling
Matt
Great service and good communication
Got hit by a pick up truck whilst out riding, so took bike in to get a damage appraisal. They booked me in and I was able to leave the bike with them, which was great. They rang me after the appraisal and discussed the issues. They didn’t try to exaggerate the damage or upsell extra work, they seemed to be very honest about it. They didn’t try the agreed work and I was able to pick the bike up the next day. Great communication and level of service, hassle free.
July 11, 2026
Unprompted review
Reply from Wheelbase
Andrew, we hope you are recovering and got those feet up, you do have to take it easy out there
I'm glad we could get the bike back on the road for you
The Workshop thanks you for the 5 * review and we all wish you the best
Matt
Reply from Wheelbase
We do try to get everything shipped as fast as possible, but maybe you'll be matching our speeds now you've got yourself some shiny new kit
Enjoy the ride!
Matt
Excellent customer service
I had excellent follow up customer service from John. Great company to deal with.
July 8, 2026
Unprompted review
Reply from Wheelbase
Phil, We are glad we could get the issue sorted for you efficiently and effectively! John is the man for getting things done
Have a class summer riding bikes and smiling
All the best
Matt
Reply from Wheelbase
Craig,
Enjoy the hills, the descents, the ice cream, the hike a-bike, the trails overgrown in bracken, and everything else bikes let us discover
All whilst knowing you've got a lid ready for anything you can throw at it, at the very best price out there!
Thanks for the positive review, we wish you all the best
Matt
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