I love the idea of this toilet paper being made from bamboo rather than trees. The paper is sturdy enough but not the softest I've used. I have reordered so it obviously is acceptable. It is nice h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had issues with the delivery company and the customer service was superb. After non receipt of my first package, a second was dispatched immediately. Again non receipt due to the carrier used - SE... See more
Company replied
Average toilet paper, certainly not superior as the marketing hype would suggest. Each roll is needlessly individually wrapped - undermining the claimed eco company principles. I see why they do this... See more
Company replied
Ordering process of easy, great to see 50% of profits going to worthwhile causes around the globe. Delivery is always quicker than expected. Toilet rolls are brilliant lasts a lot longer and lov... See more
Company replied
Company details
Information provided by various external sources
Feel good toilet paper that uses 50% of its profits to build toilets in the developing world. 100% recycled. Free delivery! Order from whogivesacrap.org
Contact info
Melbourne, Australia
- wedo@whogivesacrap.org
- whogivesacrap.org
4.0
Great
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ethical and efficient
We found it important to find an ethical company, that is trying to make a difference in the world. Such a simple thing to move from paper to bamboo. colour coding toilet rolls so that you know that you’re almost at the end of the box is a master stroke. This gives us the time to re-order and time for the toilet rolls and kitchen rolls to arrive. There is no appreciable difference in quality between paper toilet rolls and bamboo.
June 15, 2026
Unprompted review
Advertisement
I ordered (like previously) only to…
I ordered (like previously) only to find myself by chance noticing an email in updates which I could easily have missed saying I'd subscribed. I didn't. Not knowingly. It's like dealing with amazon prime. All manipulation and attempts to get you to do so against your knowledge and wishes. No clear way to cancel that I could find as never made an account. Have complained to try to even prevent it. Nothing in my banking to show any direct debit or standing order. Pants. Used to like this company. No longer trust them at all due to sharp £ led practices.
June 14, 2026
Unprompted review
Reply from Who Gives A Crap
We're really sorry about the unexpected subscription Alice. We genuinely understand your frustration and never want anyone to feel this way.
We want our customers to make the choice that's right for them and do our best to make it really clear which option you are selecting before you check out. Reminder emails will also be sent prior to the order being built so that adjustments can be made if need be.
Rest assured that our team have cancelled your subscription, so no automatic orders will be processed in the future. We know that this may have made a dent in your trust, but we do hope that you feel comfortable to go back to ordering one-time purchases as you need in the future, just be sure to have this option selected before checking out.
If you need anything else, please don't hesitate to get back in touch.
Great product, great company
Great product, started using during COVID 19 because I didn’t want to fight for toilet paper at the store. I also like that it’s a company that gives back and helps people. Keep up the great job 👏
June 13, 2026
Unprompted review
Reply from Who Gives A Crap
Thanks for sharing your experience, Sheila!
They were some crazy times, but we're so glad it brought you our way and that you've been rolling with us ever since. We appreciate you being on board with our mission to give back truly means the world to us. We couldn't do any of it without amazing supporters like you!
Partners with Evri…good luck
Uses Evri, so whether I ever receive the product remains to be seen. The parcel has been with them for almost a week and the tracking has shown nothing but “delayed” the entire time.
It’s astonishing that any company would choose to partner with Evri, particularly one that relies on online orders and subscription customers. Your delivery experience is part of your brand, and handing it over to one of the UK’s most notoriously unreliable couriers is a strange decision.
As things stand, I can’t review the product itself because I haven’t received it. I’m simply waiting for Evri to either deliver it or confirm that it has been lost so that a replacement can be sent.
It’s a shame, because the experience has already been poor enough for me to decide to cancel the subscription immediately and not return as a customer. Regardless of the quality of the product, first impressions matter, and this one has been overwhelmingly negative.
June 12, 2026
Unprompted review
Reply from Who Gives A Crap
Hi there R, we are really disappointed to hear that you are waiting on your recent order to be delivered. We understand nobody wants to be caught out waiting around for their toilet paper to arrive.
We have sent a request to get some more details about your order so that we can help get to the bottom of where your order is and into your bathroom ASAP.
Please reply when you can so that we can get the ball rolling on our end for you.
Comes apart very easy when being used…
Comes apart very easy when being used wouldn't recommend.
June 12, 2026
Unprompted review
Reply from Who Gives A Crap
We appreciate you sharing your feedback with us, Kayleigh. We're really disappointed to hear how your rolls have been performing. Quality is very important to us so we have reached out to request some more information about your order to better understand what's happening and help you out. Please reply to us when you get the chance via Trustpilot. We look forward to hearing from you soon.
Advertisement
Great toilet paper and I love it gets…
Great toilet paper and I love it gets sent every so often just when I need it
June 12, 2026
Unprompted review
Reply from Who Gives A Crap
Thanks for the lovely review, Vicky. We're glad to hear the delivery timing is working out perfectly for you and keeping your cupboards stocked just when you need them. We appreciate your support!
I'm absolutely angry at theses toilet…
I'm absolutely angry at theses toilet rolls. Why can't you put something educational on them like a question rather then who gives a Crap. Totally unprofessional.
June 5, 2026
Unprompted review
Reply from Who Gives A Crap
We're bummed to hear you're not loving the wrappers, Irene. Having our branding front and centre work wonders because they're eye-catching and shareable, which is really important because the more people that know about us, the more that we can grow and donate to our non-profit partners!
But we hear where you're coming from and really appreciate the suggestion, and will pass it over to our creative team to take into consideration. If you prefer to not have our branding on your rolls, be sure to keep an eye out for our limited edition releases where we do move that to the edge of the wrappers to highlight the artwork from the amazing artists we work with.
Thanks for taking the time to share your feedback with us!
I did use this company a year ago and…
I did use this company a year ago and didn't set up a subscription. I have been notified today that my order is on the way ?? I have been in touch with my bank as the payment was pending, nothing they can do. I have just emailed the above company to no avail as my payment has now gone through. Anyone else had this problem. I will be returning the order I didnt order .
June 12, 2026
Unprompted review
Reply from Who Gives A Crap
Hi Lesley, We are so sorry for the surprise renewal and any stress it caused. While we do send out automated email reminders 3 days before a subscription order is processed, we know these can easily get lost in spam or buried in an inbox. We can see that our team has been in touch to explain that a yearly subscription it was set up when you used a specific discount code and placed your order with us last year. We can assure you that they have successfully cancelled the subscription and issued a full refund for this order.
Thank you for your patience while we got to the bottom of this for you.
Great product and fantastic customer…
Great product and fantastic customer service!
April 12, 2026
Unprompted review
Reply from Who Gives A Crap
We really appreciate you sharing your review with us, Derek. We're so happy you're loving your products and have had great experiences with our team. Thanks so much for the love!
Advertisement
What a great product love it…
What a great product love it wouldn’t buy anything else now. You don’t realise the lint that comes of other brands. Until you invest, you’ll never go back, my new bathroom stays dust free thanks to who gives a crap. Love the individual wrapped rolls, trendy and can’t wait for my box to run down so I can invest in the latest wrapping. Oh and it’s lovely and soft :-) you’ll never run out again.
June 11, 2026
Unprompted review
Reply from Who Gives A Crap
We're delighted to hear that you're investing in your TP and us Clare! Thanks a buttload for the lovely feedback and supporting us. We hope you get some of our latest limited edition rolls before they're all sold out!
Best Bamboo TP & paper towels !
Best Bamboo TP and paper towels I have tried . . Now have them on subscription
May 13, 2026
Unprompted review
Reply from Who Gives A Crap
Thanks a bunch for the great feedback Missy. We're so happy to hear your subscription is rolling smoothly for you. We really appreciate the ongoing support!
Loving my bamboo loo roll!
Loving my bamboo loo roll, it feels great, lasts a long time and the wrapped rolls look great in my black and white bathroom. Plus 50% of the profits go to charity, what more could you ask for?
June 11, 2026
Unprompted review
Reply from Who Gives A Crap
We're so happy to hear you're loving your bamboo rolls, Nicole and that they're fitting in seamlessly into your bathroom! Thanks so much for all your support towards our mission. We couldn't do it without people like you supporting us along the way!
5 STARS
Fast shipping, great cause, excellent ingredients, and high quality.
March 9, 2026
Unprompted review
Reply from Who Gives A Crap
We really appreciate you taking the time to share your review Morgan! Thanks a bunch for being a part of our mission!
Advertisement
I love this toilet paper
I love this toilet paper, the fact that it's made from bamboo instead of trees is the reason i ordered in the first place, if I can help the environment I will. I've only order 2 times so far and I will never go back to using anything else, the quality is perfect and I can tell the difference between paper made by store bought brands, my family loves it too!!! No flaking and it feels get on the bum. Thank you for such a great product
June 9, 2026
Unprompted review
Reply from Who Gives A Crap
We're so excited to hear that the bamboo rolls have been such a hit for you and your family Ricky!
Thanks for helping us make a difference - one roll at a time!
Environmental impact, SIZE and COST is everything
Wishing to keep our environmental footprint to a minimum - my wife surprised me (!) with this product.
My ONLY gripe is the sheet size ie length x width per sheet is smaller than I'm used to. My "own style" of use, with a bit of origami (!!) can double or triple usage per sheet. (Too much detail there, chap) The smaller size impacts on this function.
Similarly should I be clearing up pets mess - the increased area is a bonus.
Ive never really considered this before: but I should like to be able to compare WGAC sheets with not only other brands of bamboo BUT especially white paper on absorbancy or how much water will one sheet take up and hold; also something equivalent to air-miles travelled for raw materials; and some sort of efficiency of breakdown of the sheet in the sewage system. I am hoping that bamboo is NOT being grown especially on arable farmland for this product BUT is being sourced from all the "weed" bamboo growing wild (BUT what other issues does that create); finally cost per unit area of the product compared to other products.
I found the "where's wally/loo" puzzle on the wrappers made an entertaining change"in the quiet room" - from solving WORDLE! Are these collectors items of the future. Will there be a Golden Loo Roll puzzle somehere where the recipient gets years worth of rolls.
Loss of stars based on sheet size and perceived higher cost, otherwise probably a worthy product.
June 9, 2026
Unprompted review
Reply from Who Gives A Crap
Thanks a buttload for your review AA! And a huge thank you to your wife for the thoughtful (if surprising!) introduction to our rolls!
Our sheets are a slightly different dimension to what most people are used to, (they are 10cm x 10cm which is the Australian standard and where we first rolled out. We know can it can affect established routines (or origami practices) but we promise they're up to the task!
We get that you want to be able to see the value in your rolls and that the upfront cost can raise an eyebrow. But our rolls pack in 370+ sheets each, and are shipped in bulk, so when you compare on a price per 100 sheets basis, we stack up really well against most brands! It's worth doing the math next time you're at the shops!
We can assure you that our bamboo is sourced from FSC-certified sources. You can deep dive into our manufacturing around our bamboo in our FAQs if you'd like to learn more.
Rest assured there will definitely be more limited editions to enjoy in the future. As for a Golden Loo Prize, we'll definitely pass the suggestion on to the team!
Thanks again for sharing - we hope to keep rolling with you!
Who Gives a Crap Gives a Crap!
Outstanding customer support! Outstanding product!
No plastic!
No dyes!
Need I say more?!
May 29, 2026
Unprompted review
Reply from Who Gives A Crap
We're quite chuffed with the review Michael!
Thanks for taking the time to share.
Reply from Who Gives A Crap
Edit 12/6:
We appreciate you sending through some additional information, Owen. We can see our team has reached out via email to learn more about your experience. In case you haven't seen this yet, we do recommend checking your junk mail or spam folder in case it's found its way into there instead of your inbox. We hope to connect with you soon!
We're glad we caught your eye Owen, but we're bummed to hear that the product hasn't lived up to expectations.
We'd love to learn more about your experience and better understand what wasn't quite right for you so we can share it with our production team and continue to improve the products that we offer. If you're up for sharing more, please reply to the request we've sent by Trustpilot when you can. Hope to hear from you soon!
Advertisement
We love this product
We love this product. The toilet paper is great quality and soft. No messy fingers! The games on the tissue paper covers keeps the whole family entertained including colouring in the inside of the delivery box. Our first box after colouring it in has now been turned into our cats hidey hole house.
Easy to navigate their website and change product and delivery times. Their subscription timelines are accurate.
Delivery tracking is on point.
Love the email communication from Ollie the Business Analyst cat.
June 1, 2026
Unprompted review
Reply from Who Gives A Crap
This review has made our day Dawn, (and Ollie's!)
We love hearing that the whole family is enjoying the wrapping games and colouring activities, and the fact that your first box has been upcycled into a cat sanctuary - that's sustainability at its finest!
We are delighted to hear that everything from the website, subscriptions, delivery tracking, and communication have been seamless for you, that's exactly the experience we aim for. Thanks so much for being a part of the fold!
I crap you not, this stuff is great!
Very happy overall with our Who Gives A Crap experience. The quality isn't quite as good as our major brand favorite (Charmin Ultra Strong) but it's certainly good enough and knowing that I'm doing a small part to making our footprint more sustainable, while helping a really great company, more than makes up for it. Orders ship fast and the packaging is really nice. We are committed who-gives-a-crappers now!
May 5, 2026
Unprompted review
Reply from Who Gives A Crap
We're thrilled to have you as a committed Who Gives A Crapper Dafzuka!
We do appreciate your honesty about the quality comparison, and we love that the sustainability mission and overall experience won you over. We work hard to make every order feel good from the moment it arrives (packaging included!), so it means a lot to hear that's coming through.
Here's to doing small parts that add up to big change, together!
The TP is great
The TP is great. Soft but substantial enough to do the job well and not shred all over my bathroom. And these seem to be seriously nice people - doing the right thing in the right way.
June 7, 2026
Unprompted review
Reply from Who Gives A Crap
We're so happy to receive your review Barbara!
Hearing that you're happy with your TP and that its even helping keep your bathroom tidy is wonderful to hear. Thanks so much for your support!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.