Wren Kitchens Reviews 

Zaid, was efficient and polite.

Jordan Taylor was friendly and professional. We were given plenty of notice of when he would arrive plus a phone call within 15 mins of his arrival. It was great that he just got on with the job after asking some necessary questions.

I had three phone calls in total and 2/3 of them went above and beyond for me! I am super impressed by the level of understanding and patience the staff have. In particular April! She was amazing and I hope I get through to her everytime I call. Natasha is also such a wonderful representative- she was professional and knowledgable.

Thanks ladies!

Michael Herdman was fantastic. Put me at ease and gave me all the information i needed.
Thank you so much.

Joseph was pleasant to talk to and explained everything to me, and was great that I got a refund of unused items. It was an overall great experience.

after nearly 2 months of e mailing we finally were contacted by a Wren employee who listened and took action. He was polite but not subservient and was clearly anxious to put the issues to bed for the sake of both prties. I have already indicated our appreciation for the agency of Trustpillot, not least for enabling a better relationship to be established and at least some of our concerns resolved.

Surveyor (K. Turner, Stirling Wren) arrived promptly, immediately put on overshoes before entering my property.

Explained the procedure and then asked for permission to photograph the areas.

When the survey was complete, displayed the plans and explained the follow on procedure. Wished me the very best with my plans.

Respectful, polite and professional

Lee Mills was very helpful & kind, put everything back where he got it from and even showed the measurements he took. Thank you

Really lovely service from C Martin who came out to measure our kitchen for Wren. He was friendly, professional and really helpful throughout, and we really appreciated the free measure. Would definitely recommend!

Polite & friendly, efficient delivery service. They pointed out a dispatch error which enabled us to start the replacement process promptly

A Hadnum arrived on time. He was very polite, and approachable.

Amazing two guys. Worked their way around a problem due to the surveyor getting something wrong re getting certain items upstairs. Arranged for those items to now come back flat packed. Could not rate them highly enough . Their names are Frazer and Dave.

Order number :- 50733949
Was kept informed on delivery time by M Craddock & colleague. Very pleasant lads, who brought in our delivery, positioning it in the best place available. Would definitely recommend Wren delivery.

A Hadnum

The measuring service was second to none, very knowledgable and answered all my questions (which were a lot!) Wren have made my kitchen experience with them fantastic and can't wait to see it in

⭐⭐⭐⭐⭐ Outstanding Customer Service – Dona at Wren

We are absolutely delighted with the customer service we received from Dona. She was incredibly helpful, professional, friendly and genuinely caring throughout the whole process.

Dona went above and beyond to help us, patiently answering all our questions and making sure everything was explained clearly. It is very reassuring to know that there are people who truly care about their customers and are willing to do everything they can to help.

We have also had a very positive experience with the team at our local Wren store in Aberdeen. The level of customer service both in-store and through customer services has been outstanding.

A huge thank you to Dona for all her help and support. She is a real credit to Wren, and we are extremely grateful for everything she has done for us.

Fantastic service from start to finish. We couldn’t be happier and would highly recommend Wren! ⭐⭐⭐⭐⭐

Very helpful and friendly chap A Simpson. Easy to approach and to talk to.. on time and spot on. Thank you

The delivery team showed up on time and were very quick and efficient at unloading to our chosen location. They were considerate and asked questions about specific details to ensure we were happy. They were very helpful and professional throughout.

Surveyor C Smith turned up when expected and kept in communication prior to appointment. Was clear in all aspects of what was being measure and why. Good overall service

The person who measured the space was on time polite and all round lovely on his visit, it didn’t take very long and promised all would be updated for my visit later that day. Sounds like they are very busy with staffing and he had taken on extra jobs and all with a smile!

I gave 1 star, only because I couldn’t give a lower grade. Kitchen agreement was on 27th Feb, the kitchen was finished 20thAugust ! Customer care non existent. Kitchen was unusable for 7 months. Bathroom was used for washing utensils. Untold misery. Units not delivered or unable to deliver into the property twice, delivery crew saying house was too small, a third time of delivery not all the components were included wasting my time and kitchen installation team further delays and costs. I lost 4 days holiday due to this amateur outfit.