Wren Kitchens Reviews 

Yet again, another disappointment. After waiting in all afternoon and receiving two texts confirming my delivery would arrive today, I then received a call at 17:45 from the driver saying he had run out of driving hours and would not be delivering. This is just the latest issue in what has become a consistently poor experience.
Problems so far include:
- Freezer and island worktop damaged on delivery.
- Corner unit manufactured incorrectly.
- Decorative ends on the island don’t fit
- Wren does not supply edging strips in the design required.
- Replacement corner unit not delivered on the due date — arrived two days late.
- Replacement top rail due today and not delivered.

While customer service staff are polite and professional when I call, the fact remains that the job has not been done right the first time, repeatedly. At this point, I would hesitate to recommend Wren to anyone.

Very good updates around delivery dates and times. Delivery team very friendly taking excellent care of both our new kitchen and our home during delivery to prevent any damage.

I found the the technician not friendly during this measuring appointment, when I asked him a question he was rather obnoxious and made me feel like I was asking an irrelevant question, further questions raised by him were rude and not professional and I couldn't wait for him to leave.
He only changed his attitude at the end of the visit when he gave me his card and said it would be helpful for a good review!

I appreciated all the help/support given when I called Wren support service. The video call allowed your advisor to understand the issue i had with the drawer unit, I have received the replacement. Thank you so much.

I had to make a claim regarding concerns with two of my unit doors, after completing a video call my order was granted and my unit doors were replaced in a matter of 24 hours, what an excellent service by Wren kitchens

Very helpful gentleman. G Lorimer came, changed into his slippers before coming in without being asked. Parked considerately. Asked sensible questions about the property.

Customer service was excellent dealt with my issues

Great customer service, very helpful and quick with responding

M McCarthy was friendly, polite professional punctual.

Surveyor Jason Braker rang beforehand and arrived at appointed time. Very friendly and professional, explained the process fully and offered some useful advice

Excellent service recieved on both occasions
Resolved to my satisfaction.

Very friendly and helpful.

Very good team, even when there were no steps to get in the house

Darren Atkinson was friendly, polite, efficient and appeared to know exactly what he was doing. Perfect combination

Very flexible Design Surveyor, great experience.

Great customer service
I had an issue with bubbling on some of my doors unfortunately wren don’t produce my kitchen anymore however they are replacing all of my doors with new ones from a different range
Everyone I have dealt with in customer care has been exceptional! Explaining what I need to do and helping me with every step of the process
I cannot fault them
A lot more companies should take a leaf from their book
I could not be happier with how our problem was dealt with
Thank you so much 😊

Order number: 49717504 A Johnson
Arrived in the time frame given, 2 fitters, both proffesional and knowledgable, clean and tidy. Amazing job , really happy with the service.

The two guys, one of them being T Okafar were very helpful and polite and managed to squeeze the whole order into a tight awkward space as we were having work done on the house.

IK was very polite, friendly, helpful and extremely knowledgeable. Answered any questions asked with confidence.
Thanks for measuring up and spending the time to do so accurately.

Every aspect was first class from decision making, finance, installation and resolution of a problem