Wren Kitchens Reviews 

Mr I Caplin came to measure the kitchen today & he was such a lovely guy.
Very respectful of the property & very helpful.
I must say, he’s a credit to the company.
Thank you for such a great experience

S Defty was polite and curteous. He chatted and made us feel at ease. He was knowledgeable and listened to what changes we were needing to make in the kitchen. Would definitely welcome him back if we needed to.

William Johnston was on time, smartly turned out and very business-like while also being very personable.

Much appreciated his visit….

At first, I was really impressed with Wren. Everyone we dealt with in the showroom was helpful, and the designer we worked with was professional and seemed to really understand what we wanted from our new kitchen.
Unfortunately, once the kitchen was delivered, we discovered numerous problems.
One of the biggest issues was that parts of both the kitchen and utility simply did not fit. Wren had sent a surveyor to measure the spaces before the kitchen was ordered, but these measurements were incorrect and a number of the units supplied were too large. We were then initially told that Wren would not replace them because it was apparently our responsibility to remeasure everything ourselves after their surveyor had been out, which I found extremely frustrating.
The most disappointing issue, however, has been our larder. An 800mm larder was something I specifically wanted and was an important feature of the kitchen design. Our designer added one to the plan and told us it would be an 800mm larder in the Milano Infinity range.
When it arrived, instead of one 800mm larder unit, we had been supplied with two separate 400mm cupboards.
After several attempts to resolve this, we eventually spoke to our original designer, who told us there was “a way of joining them together to make a larder” and explained that Wren don’t actually make an 800mm larder in this range. He said he would find out exactly how it could be done and get back to us. Unfortunately, we never heard from him again.
Thankfully, another designer in the showroom became aware of the problems we were having and genuinely tried his best to help. Thanks to him, Wren eventually agreed to replace the incorrectly sized units, and he also tried to source an alternative 800mm larder carcass which our original doors could potentially be fitted to. We really appreciated his efforts.
Unfortunately, although well intentioned, that solution wasn’t possible either. Our kitchen is handleless and has a specific trim running around the units, so an 800mm carcass from another range isn’t compatible with the design.
We have therefore been left trying to make the best of the two 400mm units by cutting out the internal centre panels and joining them together. Even then, there is still a large vertical trim running straight down the middle. This means we still cannot use the cupboard as a true 800mm larder or store anything wider than approximately 400mm inside it.
This is particularly upsetting because the larder was one of the features I was most looking forward to in our new kitchen. Had we been told at the design stage that an 800mm larder was not available in the Milano Infinity plus range, we could have made an informed decision and either changed the design or considered another range.
Instead, an 800mm larder was designed and sold to us despite the fact that Wren apparently does not manufacture one for our kitchen range.
There were people at Wren who were extremely helpful, particularly the second designer who went out of his way to try to rectify problems that weren’t of his making, and I don’t want that to go unrecognised. However, considering the amount of money involved in purchasing a new kitchen, the measuring errors, the initial refusal to replace incorrectly sized units and, most of all, being sold a key feature that couldn’t actually be supplied have made what started as a very positive experience incredibly disappointing. I haven't named the designer as I don't think that would be fair but it is someone from the Silverlink branch.
Really disappointed by the state my kitchens been left.

Polite and pleasant man ( A. Hadnum) came to measure my son's property. Kitchen isn't fully there yet but he managed to measure what he could.

Quick and easy to get your kitchen measured. Thanks to O Firouzia for the help

O Firouzia came to carry out our measured survey. He texted and called to give a time of arrival and was very polite and Proffesional through out the survey.

This matter is still ongoing. I was assured a Wren caseworker would take on the case but still a different person replies each time & we are constantly having to repeat ourselves. No escalation process & shocking response times (a week between emails)

Servic was on time

S Smith was great thank you

Dave and Tom delivered the kitchen, covered all flooring, door etc. Left the house immaculate and were very pleasant, they gave useful information before leaving, would definitely recommend 👌

Customer Service Agent Samuel dealt with me very proficiently and professionally, expertly guiding me through the kitchen plan and video link He was most helpful and what I thought would be a difficult phone call about my faulty units was in fact a very painless smooth experience .He sorted out my replacement planels with ease .Thank you Samuel

Very professional and polite surveyor (O. Firouzia) who arrived on time, took his shoes off and asked permission to take photos. Zero complaints!

AVOID WRENS -Absolute disgrace I have issues with my kitchen and they are after chapter and verse to fix some simple warping of the units happy to take your money but not fix any issues

Samuel was most helpful in trying to explore all options available to help resolve our kitchen door issue under warranty.

L Barrington came to survey our kitchen. He was lovely and it was an absolute pleasure to chat to him. Very polite gentleman. He only had a few questions about where relevant things were in the kitchen; boiler, stop tap etc. aside from that I left him to crack on, he was very quick and obviously knew what he was doing.

The gentleman from Wren was very polite. He identified himself and explained what he was going to do and what would follow after his visit.

Item missing from order that we didn’t realise until fitting wardrobe doors . I couldn’t order on the app but Kay got it sorted , great service

Couldn’t recommend Stephen Kelso at Wren Ayr Branch enough! From start to finish he was brilliant, listened to exactly what we wanted and had so much patience with all our changes and questions 😂

Nothing was ever too much bother and he helped us create a kitchen we absolutely love. Seeing it all finally come together has been amazing and it’s exactly what we pictured for our home 🤍

Thanks again Stephen, we couldn’t be happier with it! 🏡✨

this is actually a second review, i already wrote a 4 star review when the kitchen was partially installed. at that time, i was 4 star satisfied - things have changed.
mostly, my 1 star relates to the total lack of communication and resolution to outstanding issues.
i was recently expecting delivery of a couple of outstanding items - which would have been my 3rd delivery.
i was expecting delivery between 7 and 8am following their text. i got a text at 5.18am on the day telling me delivery would be within the hour - a bit early but no problem, i was home and awake. after endless waiting there was no delivery - and no communication, i clicked on a link in the text to see they weren't coming. to then add to the frustration i received an email saying 'case resolved' the next day as they hadn't heard from me in a week.
firstly, how has my delivery, which was the first of the day, not been attempted? i know it wasn't attempted because i received no phone call from the drivers - they call when you are the next delivery.
secondly how can the case be closed when they know they haven't delivered the items? so, no contact at all from them about the missed delivery apart from an email telling me that the case is closed and a line drawn under it. i have replied to the 'case closed' email and have heard nothing back in 4 days.
since then i have discovered via the plumber that one of the sinks is missing a waste kit. in fairness wren don't know about this issue but what is the point of contacting them about it? even if they agreed to rectify the issue the wait would be too long and then it probably wouldn't arrive.
i've had tradesmen booked in to fit the bits i should have had or that should have arrived and i've had to cancel them or get them to do something else.
the kitchen may or may not be ok - too early to say, we still haven't been able to use it but i can say for sure i don't really want to use wren at any point in the future.
not everything about my kitchen struggles have been wrens fault but the bits that were their fault were avoidable and despite some good customer service over the phone the bottom line is they haven't delivered - literally and figuratively.