Wren Kitchens Reviews 

All great good communication and manner in the house

Pleasant , friendly guy.

We initially visited the Merry Hill Wren store to have two bedrooms designed and paid a deposit for one of them. We later discovered that the design we had been sold did not comply with fire safety regulations. We were informed by another designer, who described himself as one of the company’s best designers, that the design should never have been approved because it was against fire regulations. He also told us that the designer who created it had since left the company.

Despite repeatedly telling the original designer that we were very busy and would return to the store when we were ready, we were constantly contacted with phone calls once or twice a week, which became very frustrating.

My wife then visited the Kidderminster store, where a member of staff persuaded us to continue with Wren and redesigned the bedroom for us. We agreed, booked the installation, and paid in full. We were assured that the installation would take just one day, so we completely emptied our bedroom and disposed of all our furniture beforehand.

Unfortunately, the installation did not go as promised. Instead of taking one day, the work was spread over two days that were nearly two weeks apart. This left us without a usable bedroom for over two weeks, causing unnecessary stress and inconvenience.

To make matters worse, Wren’s communication throughout the entire process has been extremely poor. We submitted a formal complaint about everything we experienced, from the incorrect initial design through to the installation issues. We have also made complaint phone calls and sent several follow-up emails, yet three months later we have still received no meaningful response.

Overall, this has been a very disappointing experience. From being sold a design that breached fire regulations, to poor communication, delays, and a complete lack of customer service afterwards, we feel badly let down. Based on our experience, I would not recommend Wren to anyone.

Excellent service from Natasha! Professional and knowledgeable!

Transport team were first class, arrived when expected and stacked all units in a timely manner allowing for space to get round living room and also get back on with day

Great service Richard was so helpful went through every detail and ready to plan my new kitchen. Thank you

Brilliant service. Darren Atkinson was so helpful. He was really friendly and explained everything so clearly.

Great experience with D Bradbury. Thank you!

Lovely gentleman, very polite and friendly and just cracked on with it

We had an absolutely brilliant appointment with our design surveyor. We had L Barrington and he was super polite and friendly and answered any questions that we asked. He was thorough with his measuring putting us at ease ready for our design Appoitment. Brillaint customer service from Lee

We had G Pearson come round to do the kitchen measure which was great! Very informative and helpful, answering any questions we had. Good customer service and very friendly.

JM Morrison from Wren arrived on time. He was helpful, friendly and polite.

Great customer service. Thandazani Moyo

Keith Wooldridge was very helpful and polite. He also measured us an extra room without booking, which was very helpful to us.

Just had my kitchen survey done by Darren Atkinson who was brilliant! Shown him where the kitchen was and he worked his magic. So excited to plan my kitchen tomorrow! Thanks Darren!

Spoke to Jordan D in customer services he was fantastic and dealt with my issue very proffesionally.
I was very satisfied with the resolution.
Thank you Jordan D

Paul Evans came by and was extremely thorough, helpful and informative - as have the whole Wren team been so far!

Great surveyor Mike McCarthy came to measure up the kitchen recently. He arrived on time and gave me a call prior to let me know when he would arrive. When he did he was so very warm, friendly and professional. Brilliant customer service from Wren

Excellent customer service & designing from Michel Buick the kitchen fitting/measuring service & Niamh Hagan.