Wren Kitchens Reviews 

100,491
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 9,190 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and knowledgeable staff, describing smooth design processes, friendly interactions, and thorough home measurements that make planning easy. People also appreciate the prompt delivery service, noting that drivers keep them well updated and handle items carefully. However, some customers also noted frustrating issues with damaged doors, fragile materials, and missing parts upon delivery. Some reviewers were not happy with unhelpful customer service and poor communication when trying to resolve these unexpected problems. A few individuals mentioned difficulties with installation work and delays affecting their overall renovation timeline.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that team members were professional, polite, and... See more

Service

Users describe positive interactions with service, highlighting efficient measurements and helpful staff.... See more

Product

Clients share ambiguous opinions on product quality, reflecting a high level of disagreement. While some... See more

Customer service

Consumers find customer service to be ambiguous, with highly mixed experiences reported. While many reviewers... See more

Delivery service

Reviewers share mixed feedback about the delivery service, reflecting a wide range of experiences. While many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a fantastic experience with P. Ford from Wren, who came to measure our kitchen ahead of our design meeting. He was extremely polite, professional, helpful, and knowledgeable, and took the time... See more

Company replied

Rated 5 out of 5 stars

Initially all long contacting Wren etc. After photos were submitted all became clear. A wren employee called from Humber region she was fantastic so helpful explained everything & sorted out my... See more

Company replied

Rated 5 out of 5 stars

We ordered a Wren kitchen with the skilled aid of Lucy a designer. The products were all delivered in apparently good condition, one slightly damaged door will be replaced within a week. The install... See more

Company replied

Rated 5 out of 5 stars

Richie could not have been more helpful in resolving my issues. He’s emails have explained all the details of the resolution. I suggest you use him as an excellent example when training other staff. W... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Kitchen Remodeler

About Wren Kitchens

Written by the company

At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.

The Wren Way

Written by the company

Our heritage
The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
Welcoming showrooms
Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
Free design service
We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
Made to order
Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
With you from start to finish
Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
Made in Britain
As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
Professional fitting service
Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
Fitted bedrooms now available!
With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

100K reviews

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4.4

All reviews

(100,491)

9,060 reviews in the last 12 months

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Rated 5 out of 5 stars

Kitchen

Mr O. Firouzia visited our house to take measurements for our new kitchen. He was very friendly, professional, and well organised. Everything was done perfectly and smoothly. Thank you very much for your excellent service

August 19, 2026
Unprompted review
Rated 5 out of 5 stars

Leon was excellent with dealing with my…

Leon was excellent with dealing with my query.Even though I didn't have my reference number he managed to resolve all my issues . He was so polite and courteous and very customer focus .
Thankyou Leon

August 19, 2026
Unprompted review
Rated 5 out of 5 stars

Experience so far

We’re going through the process of ordering a kitchen and bedroom which has been initiated through Natasha Milne at the Durham store, who I believe is new to the company. She has been very accommodating and patient with our decisions. She is easy to talk to and doing a thorough job.
Today a survey for our guest bedroom was done by Tim Marks to enable our order to move forward. Tim was very pleasant, thorough and respectful of our home despite its present condition.

August 19, 2026
Unprompted review
Rated 4 out of 5 stars

From the planning stage right through…

From the planning stage right through to the delivery and installation an excellent experience and no problems. The installation was excellent and bar awaiting a couple of electrical fittings to match my choice, all done in under 2 weeks. Also I must mention during the installation I was kept informed via e-mail to make sure I didn’t have any problems by a very helpful Grace.
In conclusion an excellent job done and I would recommend a Wren kitchen to anyone.
Many thanks,
Dave Crew.

August 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. We needed some units to be replaced and the whole kitchen cupboards are going to be replaced so they will all match .
Very pleased with the prompt response 😊

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

P Dixon was friendly

P Dixon was friendly, extremely helpful and efficient. He spent time to explain the design and was more than happy to answer questions. Very happy with his service.

August 19, 2026
Unprompted review
Rated 5 out of 5 stars

Final measurements

We had a final measure today. Tim Mark who done the measurements was very friendly and helpful
Looking forward to getting our new kitchen

August 19, 2026
Unprompted review
Rated 5 out of 5 stars

Had a problem with a loose handle on…

Had a problem with a loose handle on our kitchen. This was fitted two years ago . Got in touch with wren Lindsey at customer services sorted it out in no time. New screws arrived within the week . All ok now cannot fault there after care

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

This review is only for Bethanie in…

This review is only for Bethanie in customer services, she is the only person I have spoken to at Wren who actually sounded interested in helping and trying to resolve the issues. Our whole experience with Wren has been pretty rubbish but talking to Bethanie today has restored my faith slightly, hopefully we will now receive the missing/correct items so we can actually continue with our kitchen refit.
Well done Bethanie, Wren are lucky to have you!

August 19, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Keiron…

Excellent service from Keiron Smith..answered my questions and took the family chaos in his stride.
Squeezed in a quick wardrobe measure after the kitchen for us before he left. Very happy, thank you.

August 19, 2026
Unprompted review
Rated 5 out of 5 stars

Mr g bowman was nothing but presentable…

Mr g bowman was nothing but presentable , polite and punctual from getting out the van

From when he came into the house he let me answer all my questions and meet my needs with answers that reassured me deeply then we had the usual work patter , he got to work measuring taking photographs and his visual input to how I told him was nothing but spectacular I could not recommend him enough to come into someone else’s home I thank him very much logansemple17@hotmaol

August 19, 2026
Unprompted review
Rated 5 out of 5 stars

Zeenat

I would like to give special recognition to Natasha for the way she handled my concerns. I was extremely upset and frustrated because of the issues we experienced with our kitchen, but Natasha was incredibly kind, patient and understanding throughout the whole conversation.

She listened to everything I had to say, explained things clearly and did her best to help resolve the situation. Her professionalism and genuinely caring attitude made a difficult situation much easier for me.

Thank you so much, Natasha, for being so helpful and understanding. Wren is very lucky to have someone like you on their customer care team! ⭐⭐⭐⭐⭐

August 19, 2026
Unprompted review

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