Wren Kitchens Reviews 

99,137
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 8,071 reviews, reviewers overwhelmingly had a great experience with this company. Many people are highly satisfied with the overall service, describing it as outstanding, efficient, and easy from start to finish. Customers consistently highlight the professionalism and helpfulness of the staff, from surveyors to fitters, who are often described as friendly, efficient, and knowledgeable. However, some customers also noted issues with product quality, such as damaged doors, blistering paint, or units not fitting correctly due to design flaws. A few people encountered problems with delivery, including missed dates, long waits for parts, or receiving incorrect items. Additionally, some reviewers were not happy with customer service, reporting unresponsiveness, difficulties with aftercare, or being blamed for issues.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their friendliness, professionalism,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting excellent consultation and... See more

Product

Users describe ambiguous interactions with product, with some customers expressing disappointment with subpar... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers reporting extremely poor... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were super pleased with our experience having Calum D. come in to measure our kitchen. He was prompt, respectful and did a very detailed job. He went out of his way to help us fix a cabinet door wh... See more

Company replied

Rated 5 out of 5 stars

We had an absolutely brilliant appointment with our design surveyor. We had L Barrington and he was super polite and friendly and answered any questions that we asked. He was thorough with his measuri... See more

Company replied

Rated 5 out of 5 stars

We ordered a Wren kitchen and at the final installation stage we found a couple of doors were damaged. We contacted Wren and Farhaaj ordered replacements. These were received quickly, well packed and... See more

Company replied

Rated 5 out of 5 stars

Having had to have my kitchen replaced due to cupboards changing colour. I was amazed how from start to finish my replacement was done. Staff fantastic with holiday dates on my part being taken into c... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Kitchen Remodeler

About Wren Kitchens

Written by the company

At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.

The Wren Way

Written by the company

Our heritage
The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
Welcoming showrooms
Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
Free design service
We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
Made to order
Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
With you from start to finish
Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
Made in Britain
As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
Professional fitting service
Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
Fitted bedrooms now available!
With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

99K reviews

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4.3

All reviews

(99,137)

8,142 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience with Bobby West

Great experience with Bobby West. Came over and carried out a home measure survey. Very efficient, he came on time, respected my space and was very friendly and informative. Walked me through the entire process and put me at ease. Appreciate the good work.

July 25, 2026
Unprompted review
Rated 1 out of 5 stars

Don’t do it!

Wished I had listened to my fitter and purchased from Howdens!
The kitchen itself isn’t bad quality but that’s where the good ends.
The customer service ends the moment you have paid, I’ve never dealt with such an unhelpful company.
The kitchen design didn’t fit into the space we had, and this I was told was my fault? Damaged unit and damaged washing machine, had to wait 11 days for replacements, resulting in fitters having to return again at my cost, truly awful company

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Good communication before delivery and delivery arrived on time. Robert Mcginley was courteous and efficient and delivered the goods safely into my garage

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great service from A Simpson

Great service from A Simpson. They came to measure our kitchen and were really friendly, helpful, and professional throughout. They took the time to answer our questions and made the whole process easy. Would definitely recommend!

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Highly satisfied customer

From the first appointment I felt that the salesman, Cameron, listened to me and did his utmost to design the bedroom to fit in with my requirements.
The two delivery men dealt with the drop off in a professional, friendly manner and were respectful of my property.
The installer Mark was very pleasant to deal with, did an excellent job, always kept me informed of installation dates and times. He is very definitely a perfectionist and "it will do" is not in his vocabulary.
I am extremely happy with the quality of the wardrobes and with how good all the people I dealt with have been to deal with.

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

We had a message first thing to advise…

We had a message first thing to advise of Adrian’s arrival time, as expected he was bang on time.
He then explained what he had to do and how long it would take.
The whole service was very professional and we are very happy with the service.

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Firouzia

I had a great experience with O Firouzia. He is highly professional, knowledgeable, and explains everything clearly, making you feel comfortable and well-informed throughout. He takes the time to answer questions and ensures you understand every step. His friendly and caring approach, combined with his expertise, makes her exceptional. I would highly recommend Firouzia to anyone looking for a professional and trustworthy service.

July 27, 2026
Unprompted review
Rated 1 out of 5 stars

The fitter never turned up

The fitter never turned up. I had to stay at home away from work for the fitter to come.
Appalling service please avoid
I should have known from all the bad reviews

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and informative

D Turco was really informative advising of any changes and why they may need to happen as our design was based off architectural drawings. Very polite and made notes of any queries we had to pass back to Wren in advance of our final meeting to confirm kitchen package

July 27, 2026
Unprompted review
Rated 1 out of 5 stars

1st time purchaser of wren. Avoid!!!

1st time purchaser of wren and disappointed because Alison Buissinne(Maidstone branch to be exact) added items in our purchase that were not ordered and needed...the excuse that a receipt confirmation was sent out which we could have looked at BUT all these proposed images are ariel view and wouldn't make sense to anyone unless you work for them. I spoke to one colleague of Wren and requested a 3d tour of all our kids bedrooms yet to receive it and Alison apparently is denying responsibility because her pay cheque will be affected...am waiting for management to reach out as promised to see if we can come to an agreement and maybe I will take this post down but until then let's see, because for now i would recommend future customers to "avoid, avoid, avoid" You sending out 1 of our missing orders thanks, but what you sent out in error costs alot which you need to deduct. You get someone's order wrong and charge them an arm & a leg, then you take responsibility so am waiting Wren...ref 50679662

July 21, 2026
Unprompted review

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