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Wren Kitchens Reviews 

103,010
•
TrustScore 4.5 out of 5

4.5

Kitchen Supply Store
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Review summary

Created with AI, based on recent reviews

Considering 11,192 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and designers for being exceptionally helpful, professional, and friendly during home visits, store meetings, and showroom consultations. Consumers note that delivery teams consistently arrive on time, handle heavy items with great care, and remain polite throughout the entire delivery process. Some reviewers were not happy with unexpected schedule delays, unfinished installations, and receiving damaged or incorrect product parts. People also mentioned facing difficulties and poor communication when attempting to get a proper response from customer support or depot managers to resolve these complaints.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are consistently polite,... See more

Service

Reviewers mention positive feedback about service, noting that staff and installation specialists were... See more

Customer service

Users describe ambiguous interactions with customer service, as experiences vary significantly depending on... See more

Product

Customers had mixed feelings regarding the product quality, with some reviewers praising the beautiful design... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising the polite and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’d read some mixed reviews about Wren, so I wanted to share our experience, especially after something went wrong. Chelsea and Crystal at Head Office have been amazing. They quickly arranged a r... See more

Company replied

Rated 5 out of 5 stars

O Firouzia attended from Wren Kitchens to measure our space. He contacted beforehand to check if the appointment was still ok. He came promptly on time, was very polite, professional and got on with h... See more

Company replied

Rated 5 out of 5 stars

Our order arrived within the given time frame on delivery day and we were kept up to date at every stage. Ben and John were really helpful, unloading into our new extension being mindful of where we n... See more

Company replied

Rated 5 out of 5 stars

Jordan was our designer at the Hemel store and he was honestly exceptional! We were on the fence with choosing between Wren and another company and it was a session with him that made us choose Wren.... See more

Company replied

Company details

  1. Kitchen Supply Store
  2. also in
  3. Bedroom Furniture Store
  4. Kitchen Remodeler

About Wren Kitchens

Written by the company

At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 129 showrooms across the UK.

The Wren Way

Written by the company

Our heritage
The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
Welcoming showrooms
Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
Free design service
We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
Made to order
Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
With you from start to finish
Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
Made in Britain
As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
Professional fitting service
Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
Fitted bedrooms now available!
With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

103K reviews

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4.5

All reviews

(103,010)

10,892 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Farhaaj was amazing

Farhaaj was amazing. resolved the issues promptly, not without checking and giving appropriate advice. Super Farhaaj

October 5, 2026
Unprompted review
Rated 5 out of 5 stars

Simon Mellor arrived exactly when…

Simon Mellor arrived exactly when expected, introduced himself had ID on clear display.
Explained what his role was and what he was going to do.
Was quick and professional throughout.
Answered any questions we had and made appropriate suggestions.
Showed us the measured plan and explained what it meant.
Polite and well mannered at all times.

October 6, 2026
Unprompted review
Rated 5 out of 5 stars

Delivery service

The delivery service was excellent they gave us an estimate timing in the morning and then phoned us when they were close by. Great communication of where we wanted it and took amazing care with the boxes for our kitchen. Thank you so much Andre and Ben!

October 6, 2026
Unprompted review
Rated 5 out of 5 stars

Rob and John have done 2 deliver…

Rob and John have done 2 deliver deliveries for me in Fairfield Road Eastwood this week what lovely enthusiastic happy souls.
You made my day. Very differnt from normal delivery guys.
Very good service :) ❤️

October 6, 2026
Unprompted review
Rated 5 out of 5 stars

Rob and John delivered our items

Rob and John delivered our items, they were very friendly and helpful. We are happy to receive everything. We had been given a time slot window and then told within the hour they would be arriving. Then Rob gave us a call to say they was 10min away, so that really does help when your waiting around for deliveries. Great service. Thank you 🤩

October 6, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent communication from delivery…

Excellent communication from delivery team Ben and Andre :
Arrived on time as advised
Respectful friendly and professional
Respectful with signage for other road users
Very Careful with delivering product
Into property

October 6, 2026
Unprompted review

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