Absolutely amazing! Very well organised. Good clear time and dates from Wren themselves. Mike (Rawlinson) gave us a heads up call prior to arrival was great! Meant that i could make sure the dog was i... See more
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Review summary
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What people talk about most
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We’ve had our Wren kitchen now for just over 8 years and it is still a lovely working kitchen and the hub of our home. But this 5 star rating is aimed at Wren’s aftercare, I cannot recommend them enou... See more
Company replied
I wish I could give more than 5 stars. When we first came into Wren we were unsure on what styles we thought we would like. The lovely designer Eleanor showed us around and talked us through the diffe... See more
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Wanted to add on extras to match kitchen that I already purchased previous, told it was discontinued so called headquarters and spoke to a gentleman Samuel, what a guy absolutely 💯 best ever customer... See more
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Company details
About Wren Kitchens
Written by the company
At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.
The Wren Way
Written by the company
- Our heritage
- The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
- Welcoming showrooms
- Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
- Free design service
- We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
- Made to order
- Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
- With you from start to finish
- Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
- Made in Britain
- As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
- Professional fitting service
- Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
- Fitted bedrooms now available!
- With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.
Contact info
The Nest, Falkland Way, Barton-upon-Humber,, DN18 5RL, United Kingdom
- reviews@wrenkitchens.com
- www.wrenkitchens.com
4.3
Excellent
98K reviews
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I had an issue with parts not required
I had an issue with parts not required, which were still boxed and could not be used. After calling wren show rooms and the person who sold me the kitchen to no avail I contacted wren customer service who was a man named Kay he sorted out all my issues within 24 hours - thank you Kay and wren for a solid customer care service
July 6, 2026
Unprompted review
Delivery issue
Natasha was really helpful and kind. We had an issue with the delivery but she did everything she could to help us. Thank you, Natasha!
July 7, 2026
Unprompted review
Amazing Service
Very happy with BenW who helped me with waste collection issue. Lovely guy & very helpful. He will have a successful future. 🙏
July 7, 2026
Unprompted review
Had a couple of problems with missing…
Had a couple of problems with missing items and damaged items, all was resolved instantly thanks to Bailey she was professional helpful and polite Thankyou very much
July 7, 2026
Unprompted review
Great job.
The person who handled our case went out of his way to make sure that both of the issues we had were resolved and called us back to make sure we were happy and kept informed. Thanks Kay.
July 7, 2026
Unprompted review
I needed to order an additional item…
I needed to order an additional item for my kitchen and Jordan was extremely efficient and knowledgeable. Thank you.
July 7, 2026
Unprompted review
Richard was brilliant
Richard was brilliant. He was professional but also took the time to have a chat with me so I felt valued and listened to. He found a solution and explained everything to me so I knew exactly what to expect. Thanks Richard!
July 7, 2026
Unprompted review
Sam was incredibly helpful and was…
Sam was incredibly helpful and was responding to an enquiry I had raised with customer services. Sam reimbursed us for an over order on Wrens part. Sam was very polite and helpful and asked if there was anything we needed. We’re very happy with the outcome.
July 7, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
M Perry came to measure up for the…
M Perry came to measure up for the kitchen and was so lovely explained the process and made me feel really comfortable!!! He was amazing :))
July 7, 2026
Unprompted review
Reply from Wren Kitchens
Hi Lucy,
We are so glad our surveyor was lovely and explained the process, making you feel comfortable. We appreciate your kind words!
Warm Regards,
Daniela
Wren Kitchens
Wren Kitchen…
Had a new kitchen from wren and there was 1 problem after another from the moment of delivery. Missing pieces, items damaged. Ordered easily on the app, had to phone customer service a few times and both times took over a hour to get through. The kitchen doors were a cream j pull (handleless) the j is so narrow for adult fingers to put fingers in to open (im a female with slim fingers too). But within weeks of installation, the paint was cracking and chipping in the corners. Ordered replacements and 1 came in an even worse condition than the 1 installed. Avoid this door at all costs. From my whole experience with wren, I would never use them again nor would I recommend.
April 19, 2026
Unprompted review
Reply from Wren Kitchens
Hi Rachel,
Thank you for sharing your feedback. I’m sorry to hear about your experience and the disappointment this has caused.
I’ve passed your comments to our management team, who are already looking into this for you. Someone will be in touch with you directly very soon to discuss things in more detail and work towards a resolution.
Warm Regards,
Daniela
Customer service was very helpful
Customer service was very helpful, polite and pleasant.
July 7, 2026
Unprompted review
Reply from Wren Kitchens
Hi Joanne,
We appreciate your positive feedback. We're so happy to hear that our customer service was helpful, polite, and pleasant. Thank you!
Warm Regards,
Daniela
Wren Kitchens
The customer service by Natasha today…
The customer service by Natasha today was excellent, confirmed my decision to go back to Wren for another kitchen
July 7, 2026
Unprompted review
Reply from Wren Kitchens
Hi Michael,
We appreciate you sharing your feedback. We're so pleased to hear about your positive experience and that our team provided excellent service, confirming your decision to return for another kitchen.
Warm Regards,
Daniela
Wren Kitchens
Customer service
Jordan was extremely polite and very helpful and really went above and beyond to assist me with dealing with the issues I have had with my orders.
July 7, 2026
Unprompted review
Reply from Wren Kitchens
Hi Louise,
We're delighted to hear Jordan was polite, helpful, and went above and beyond to assist you. Thank you for your kind words!
Warm Regards,
Daniela
Wren Kitchens
Very happy customer
We had a very positive experience with Wren. From the moment we were greeted on first arriving at the store to the after sales support.
There were a couple of hiccups with the delivery, but this was beyond Wren's control. In these situations, the Wren app was easy to use and Chelsea from the after sales team was extremely helpful in ensuring we received the correct parts in a timeframe that did not affect the installation schedule.
Many thanks, Wren. I wish I had another kitchen to upgrade but I don't, however, I will tell all my friends!
July 7, 2026
Unprompted review
Reply from Wren Kitchens
Hi Anson,
We appreciate you sharing your very positive experience with us. We are happy to hear that our team provided excellent support from your initial visit to after-sales. It's great to know our app was easy to use and that Chelsea was helpful in resolving delivery hiccups.
Warm Regards,
Daniela
Wren Kitchens
Reply from Wren Kitchens
Hi,
Thank you for your review and feedback on our customer service!
Warm Regards,
Kieran
Wren Kitchens
T Wells was informative helpful and…
T Wells was informative helpful and knowledgable
July 7, 2026
Unprompted review
Reply from Wren Kitchens
Hi Romi,
We appreciate your feedback and are happy to hear that our team was informative, helpful, and knowledgeable. Thank you for sharing your positive experience!
Warm Regards,
Kieran
Wren Kitchens
Wren customer service (Bad)
What went wrong is buying from Wren, kitchens are top quality however if you have an issue customer service is shocking, apparently its my fault that i had a unit panel delivered that was white but my kitchen is green, as it was scanned off the lorry you would have thought the scanner would have picked up an error. I have to pay £300 for my fitter to install 3 parts that he cant now, wren offered £150, but i still think this is unfair.
July 6, 2026
Unprompted review
Reply from Wren Kitchens
Thanks for your review. We’d really like to look into this for you. I’ve sent a request via Trustpilot for your order details so we can check what’s happened and get back to you quickly.
Warm Regards,
Kieran
Wren Kitchens
Tracy dealt with my enquiry promptly…
Tracy dealt with my enquiry promptly and professionally. I would recommend Wren for both quality and customer service. Excellent work Teacy, thank you
July 7, 2026
Unprompted review
Reply from Wren Kitchens
Hi Garry
We're so pleased to hear about your positive experience and that your enquiry was handled promptly and professionally by Tracey. We appreciate your kind words regarding both our product quality and customer service.
Warm Regards,
Kieran
Wren Kitchens
Wren installed white gloss kitchen…
Wren installed white gloss kitchen cupboards into the 7 new build houses in our road. All the cupboards in each house turned yellow quickly and despite raising this with Wren under our guarantee, they have repeatedly ignored us. After some research it seems there is a defect with white gloss. Do not buy from this company!
June 1, 2026
Unprompted review
Reply from Wren Kitchens
Hi Michele,
Thanks for your review. We’d really like to look into this for you. I’ve sent a request via Trustpilot for your order details so we can check what’s happened and get back to you quickly.
Warm Regards,
Daniela
Excellent service from the delivery team
July 3, 2026
Unprompted review
Reply from Wren Kitchens
Hi Julie,
We are so happy to hear that you had an excellent experience with our delivery team. Thank you for your positive feedback!
Warm Regards,
Kieran
Wren Kitchens
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