Wren Kitchens Reviews 

What a fantastic service. Sam was fast and tidy he left my worktop beautifully finished. I would highly recommend, such a lovely polite man who fitted around my boys running around and in the way.

Bailey was brilliant. She took on board my issue and sorted it in a very professional manner. Bailey is a credit to Wren Customer Service. Thank you Bailey.

I contacted Wren regarding a kitchen unit that had been omitted from my delivery and was covered under warranty. After i explained the issue, Oluwakemi immediately arranged a video call so that she could see the problem for herself. She was professional, efficient and extremely helpful and promptly arranged for replacement items to be delivered on 17th July 2026.

I am extremrly satisfied with the service i received and greatly appreciated her support throughout the process. Excellent customer service and a credit to wren.

Helen Champeny

Amanda was really polite and helpful and was able to meet my needs and help me in every possible way. This wasn’t the first time I spoke to her and all times she has been very helpful. I really appreciate her help.

From ordering in store with Hamza at the Leicester branch, to delivery and then dealing with Adeniran from customer service with a small rectifiable issue, my experience with Wren has been nothing but great. The quality of my kitchen island is great and the price was much cheaper than it would've been from bespoke quotes we had. Thank you Wren.

Adeniran At wren resolved our issue and listened attentively to the issue. Many thanks

Kay patiently listened to my explanation of the issues, showed empathy in handling the case and took time to resolve it so professionally. I quite like that he also pointed out what I could have done better to avoid such issues in future. He was exceptionally great.

Seamless from start to finish. Mark R in the showroom at Peterborough. Designed perfectly. Good communication from the delivery service team. Arrived on day and time agreed. Jack and Robyn had driven from Hull to Spalding in 34 degree heat. Kitchen unloaded with care into garage. Friendly and smiling even with the extreme heat and physical nature of the job. Thank you.

I am writing to share some positive feedback regarding Bailey from your support team. Great customer service provided, she was very helpful and super knowledgeable. Please pass along my thanks for her great support.

Initially I was told that could get refund but when kitchen fitter explained that it had been measured incorrectly and would be drilling into electrical wires I was told yes could be refunded and the service was very good in getting it sorted.

Thank you ever so much for coming out today to measure for our new kitchen . It was lovely to meet Mike (M Rawlinson) . He was punctual, happy and friendly . Many thanks .

Your customer care assistant (Debbie) seemed Helpful and concern about the problems we have with our new AEG oven and and sorted it without any problems, Which is far more than I can say from anyone we spoke to at Pacifica who the guarantee is registered with.

Samuel helped with my damage product.
He will also sort out my account details as it isn’t right.
Great customer service.

Send delivery guys who are willing to help. Extremely unhappy with the delivery man and an item purchased at the store (old Trafford Manchester).

I should have considered other retailers in the market.

Accurate and updated tracking so timing of delivery was exactly as stated. Lovely delivery team, aware of impact on neighbours. Quick, helpful and really friendly.

Joseph was so helpful and knowledgable, a huge improvement on my last conversation with a different employee.

If all of your employees were to Joseph’s standard, it would greatly improve the customer experience.

Thank you Joseph 🙏

AVOID AT ALL COSTS
Awful company told kitchen would take 1 week in week 9 and still not finished on 5 occasions the fitter hasn't turned up after me taking time off work. Got onto wren who said they will contact fitter and still waiting. Paid 5000 for kitchen installer and nowhere near finished

A lovely kitchen, local customer care great but central office not easy to get in touch with, long waits on the phone. We had difficulty getting them to agree to replacing a non working fridge and when we had a large unopened package of materials which had not been used they refunded but would not collect and suggested we cut it up ourselves and take it to the tip. What a criminal waste of resources. Not at all impressed!

I moved into a property with an existing Wren kitchen. While the quality of the kitchen is fine, the layout doesn't work for my needs, so I only needed to purchase three additional units to make it functional.
I visited Wren and was initially told that, because of company policy, I would have to buy a minimum of five units. I was then given quotes for both a flat-pack kitchen and a fully assembled kitchen instead.
I asked the showroom to contact Customer Services on my behalf, as I had been unable to get through myself, to see whether an exception could be made. They came back to say that I could purchase just the three units I needed, but that no discounts would be applied.
Wren is currently advertising up to 60% off kitchen units, yet I was quoted over £2,700 for just three units with no discount. This was only around £180 less than the cost of an entirely new kitchen.
I simply cannot justify removing a perfectly good kitchen and paying thousands more for installation when I only need three extra units to make the existing kitchen work. It seems incredibly wasteful and difficult to understand from both a customer service and environmental perspective.
I am extremely disappointed with a company that promotes itself as offering great value and caring about its customers. Their advertising feels misleading when existing Wren customers cannot benefit from the same discounts on replacement or additional units. It also seems very short-sighted not to support customers who simply need to adapt or extend an existing Wren kitchen.
Based on my experience, I would not recommend Wren. If I am ever in a position to buy a completely new kitchen in the future, I will certainly be looking elsewhere.
A very disappointed customer.

I am giving Olivia from customer service a 5 star rating for her outstanding help to my son and I, she was kind & helpful.