Wren Kitchens Reviews 

Outstanding service from Jordan – a credit to Wrens customer care!I contacted Wrens customer care today and spoke with a young man named Jordan. I was incredibly stressed, convinced that I had made a major mistake and caused a massive problem.Jordan was absolutely brilliant. He was extremely helpful, caring, and had a wonderfully calming manner. He completely sorted out the issues for me, made the entire process so much easier to understand, and immediately put my mind at ease. Jordan is an excellent, very pleasant young man and an absolute asset to the company. Thank you so much for the fantastic support

I had an issue with parts not required, which were still boxed and could not be used. After calling wren show rooms and the person who sold me the kitchen to no avail I contacted wren customer service who was a man named Kay he sorted out all my issues within 24 hours - thank you Kay and wren for a solid customer care service

Natasha was really helpful and kind. We had an issue with the delivery but she did everything she could to help us. Thank you, Natasha!

Very happy with BenW who helped me with waste collection issue. Lovely guy & very helpful. He will have a successful future. 🙏

Had a couple of problems with missing items and damaged items, all was resolved instantly thanks to Bailey she was professional helpful and polite Thankyou very much

The person who handled our case went out of his way to make sure that both of the issues we had were resolved and called us back to make sure we were happy and kept informed. Thanks Kay.

I needed to order an additional item for my kitchen and Jordan was extremely efficient and knowledgeable. Thank you.

Richard was brilliant. He was professional but also took the time to have a chat with me so I felt valued and listened to. He found a solution and explained everything to me so I knew exactly what to expect. Thanks Richard!

Sam was incredibly helpful and was responding to an enquiry I had raised with customer services. Sam reimbursed us for an over order on Wrens part. Sam was very polite and helpful and asked if there was anything we needed. We’re very happy with the outcome.

M Perry came to measure up for the kitchen and was so lovely explained the process and made me feel really comfortable!!! He was amazing :))

Had a new kitchen from wren and there was 1 problem after another from the moment of delivery. Missing pieces, items damaged. Ordered easily on the app, had to phone customer service a few times and both times took over a hour to get through. The kitchen doors were a cream j pull (handleless) the j is so narrow for adult fingers to put fingers in to open (im a female with slim fingers too). But within weeks of installation, the paint was cracking and chipping in the corners. Ordered replacements and 1 came in an even worse condition than the 1 installed. Avoid this door at all costs. From my whole experience with wren, I would never use them again nor would I recommend.

Customer service was very helpful, polite and pleasant.

The customer service by Natasha today was excellent, confirmed my decision to go back to Wren for another kitchen

Jordan was extremely polite and very helpful and really went above and beyond to assist me with dealing with the issues I have had with my orders.

We had a very positive experience with Wren. From the moment we were greeted on first arriving at the store to the after sales support.
There were a couple of hiccups with the delivery, but this was beyond Wren's control. In these situations, the Wren app was easy to use and Chelsea from the after sales team was extremely helpful in ensuring we received the correct parts in a timeframe that did not affect the installation schedule.
Many thanks, Wren. I wish I had another kitchen to upgrade but I don't, however, I will tell all my friends!

Great customer service

T Wells was informative helpful and knowledgable

What went wrong is buying from Wren, kitchens are top quality however if you have an issue customer service is shocking, apparently its my fault that i had a unit panel delivered that was white but my kitchen is green, as it was scanned off the lorry you would have thought the scanner would have picked up an error. I have to pay £300 for my fitter to install 3 parts that he cant now, wren offered £150, but i still think this is unfair.

Tracy dealt with my enquiry promptly and professionally. I would recommend Wren for both quality and customer service. Excellent work Teacy, thank you

Wren installed white gloss kitchen cupboards into the 7 new build houses in our road. All the cupboards in each house turned yellow quickly and despite raising this with Wren under our guarantee, they have repeatedly ignored us. After some research it seems there is a defect with white gloss. Do not buy from this company!