Wren Kitchens Reviews 

99,520
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 8,458 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for their professionalism, friendliness, and helpfulness, highlighting their thoroughness, clear communication, and ability to answer questions. Many also experienced excellent customer service, describing it as responsive, understanding, and efficient, with delivery teams praised for their careful handling of goods. Conversely, a small portion of people noted inconsistencies with product quality, reporting damaged or incorrect items. Some also mentioned issues with customer service, citing long wait times or unhelpful showroom staff, and problems with delivery and installation, such as incorrect measurements or incomplete orders.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, friendliness, and... See more

Service

Customers had positive experiences with service, with many reviewers praising the professionalism,... See more

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with the high... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers praising the excellent,... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reporting significant issues such as failed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The guy from Wren , Simon Mellor was all as hoped. On time, polite, professional and answered all our questions whilst measuring for potential new kitchen. We are looking forward to the next step u... See more

Company replied

Rated 5 out of 5 stars

We’ve just bought our kitchen from Wren, and we’re extremely happy with the experience. Our designer, Saif, was excellent. He provided outstanding service and guided us through every step of the pro... See more

Company replied

Rated 5 out of 5 stars

I spoke with the lovely Sam today at the Wren customer services who made ordering extra items a smooth and pleasant experience! She was very patient when I had a problem trying to pay for my items due... See more

Company replied

Rated 5 out of 5 stars

Our home survey was performed by S Heggie. He was very professional, friendly and thorough. He took time to explain the everything clearly and made the whole process easy and stress free. We were very... See more


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Kitchen Remodeler

About Wren Kitchens

Written by the company

At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.

The Wren Way

Written by the company

Our heritage
The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
Welcoming showrooms
Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
Free design service
We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
Made to order
Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
With you from start to finish
Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
Made in Britain
As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
Professional fitting service
Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
Fitted bedrooms now available!
With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

100K reviews

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4.3

All reviews

(99,520)

8,138 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional

S Perera called ahead to confirm on route. Arrived and greeted with a smile.
Fully prepared and left to do her work. Once completed, informed job done and sent to designers.
Great service as one would expect.

August 1, 2026
Unprompted review
Rated 1 out of 5 stars

The Wren is a lovely bird, which this firm desecrates.

The products are reasonable for the price, it’s the Cowboys they employ to install the kitchen are the PROBLEM ! When you then try to address the problems, just forget it. There is absolutely NO customer service at all. Do not touch this firm if you want a good result.

February 2, 2026
Unprompted review
Rated 1 out of 5 stars

Wren are mutton dressed as lamb

Wren are mutton dressed as lamb.

You are not getting quality by going with them.

We bought a Jpaul kitchen. Within 4 months it is falling apart. The doors are all hanging funny. The corners are chipped. And a warning for anyone with arthritis- this kitchen is not for you.

11k and our previous screwfix kitchen was better. Had it for 14 yrs and no chips.

Customer service is great but just rather have not been in this position.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ - Absolutely brilliant service from start to finish

⭐⭐⭐⭐⭐
Absolutely brilliant service from start to finish.

I honestly couldn’t speak highly enough of the service I received. He was absolutely brilliant throughout and genuinely couldn’t do enough to make sure everything was right and that I was happy.

Nothing was ever too much trouble, and he was friendly, professional, helpful and attentive the entire time. It’s rare these days to come across someone who goes that extra mile, but he certainly did.

He made the whole experience incredibly easy and stress-free, and you could tell he genuinely cared about providing the best possible service rather than just doing the bare minimum.

A massive thank you for everything M McCarthy. I wouldn’t hesitate to recommend Wren to anyone based on the experience I had. 10/10 service and an absolute credit to the company!

August 2, 2026
Unprompted review
Rated 5 out of 5 stars

K Smith

K Smith - Liverpool, came out to assist with measuring for pre order of our kitchen. On time and friendly.

August 2, 2026
Unprompted review
Rated 1 out of 5 stars

Go to Ikea

Had 9 deliveries from Wren as they couldn't organise or get anything right. Delivery teams were useless damaging or refusing to deliver units. Sales team lied to myself and my fitters on several occasions promising delivery dates but never turned up. My kitchen started on 22/06/26 and should have taken 5 days finally got my kitchen completed on 22/07/26. I had to chase Wren with everything they never called back or emailed when they said they would the worst service I have ever received i would buy from other places as Wren are crap with after sales care and delivering of items. All this and I paid for my kitchen in full back in February. The only good thing about the whole situation were the fitters who were helpful throughout the whole s##t show

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

Kitchen

Leon Der Merwe was great. A real help. Very efficient and friendly.

August 2, 2026
Unprompted review
Rated 5 out of 5 stars

Gary was very helpful

Gary was very helpful arrived on time as stated. Kitchen is in a state due to renovations but Gary worked around everything and was very helpful

August 2, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent surveyor service

P Dyche was our surveyor and he arrived on time. He was friendly and professional and got the job done. He also booked our showroom appointment and explained everything about the process.

August 2, 2026
Unprompted review

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