Wren Kitchens Reviews 

99,416
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 8,071 reviews, reviewers overwhelmingly had a great experience with this company. Many people are highly satisfied with the overall service, describing it as outstanding, efficient, and easy from start to finish. Customers consistently highlight the professionalism and helpfulness of the staff, from surveyors to fitters, who are often described as friendly, efficient, and knowledgeable. However, some customers also noted issues with product quality, such as damaged doors, blistering paint, or units not fitting correctly due to design flaws. A few people encountered problems with delivery, including missed dates, long waits for parts, or receiving incorrect items. Additionally, some reviewers were not happy with customer service, reporting unresponsiveness, difficulties with aftercare, or being blamed for issues.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their friendliness, professionalism,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting excellent consultation and... See more

Product

Users describe ambiguous interactions with product, with some customers expressing disappointment with subpar... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers reporting extremely poor... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were super pleased with our experience having Calum D. come in to measure our kitchen. He was prompt, respectful and did a very detailed job. He went out of his way to help us fix a cabinet door wh... See more

Company replied

Rated 5 out of 5 stars

We had an absolutely brilliant appointment with our design surveyor. We had L Barrington and he was super polite and friendly and answered any questions that we asked. He was thorough with his measuri... See more

Company replied

Rated 5 out of 5 stars

We ordered a Wren kitchen and at the final installation stage we found a couple of doors were damaged. We contacted Wren and Farhaaj ordered replacements. These were received quickly, well packed and... See more

Company replied

Rated 5 out of 5 stars

Having had to have my kitchen replaced due to cupboards changing colour. I was amazed how from start to finish my replacement was done. Staff fantastic with holiday dates on my part being taken into c... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Kitchen Remodeler

About Wren Kitchens

Written by the company

At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.

The Wren Way

Written by the company

Our heritage
The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
Welcoming showrooms
Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
Free design service
We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
Made to order
Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
With you from start to finish
Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
Made in Britain
As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
Professional fitting service
Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
Fitted bedrooms now available!
With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

99K reviews

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4.3

All reviews

(99,416)

8,381 reviews in the last 12 months

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Rated 5 out of 5 stars

Home Survey

Mike McCarthy was very friendly, called to give me his expected time of arrival and was very efficient when he was here

July 31, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Tim,

We're delighted to hear about your positive experience. It's wonderful to know that our team member was friendly, communicated their arrival time, and was very efficient during their visit. Thank you for your kind words!

Warm Regards,
Callum

Rated 2 out of 5 stars

Poor Customer care trying to resolve issues

I had a bedroom installed, Wren were very communicative until the point when the installation was "complete" however, in my opinion it wasn't.
The underside of the bridging unit carcasses were not covered and the Plinth had raw MDF exposed. I also had two items which were seemingly over supplied, When I asked about these they said they would look and see if I was entitled to a refund; I'm sorry but if you are sold something you don't need, surely a refund is a given? Anyway when asked if everything was ok I raised the issue of the bridging unit and suggested some resolutions. The installation team said they had finished and referred me to the aftercare team. I heard nothing so contacted them to ask for a contact in aftercare and was not given this but told they would contact me, I waited again but nothing, Aftercare seems an ironic title at this stage, I posted a review on google and got their standard answer asking me to contact the review team so the could resolve this which I did. Two days later I have not even received a thank you we are dealing with your issues. This isn't my first experience of poor customer care from Wren. The sad thing is the furniture is good and the installer was fine it really is Customer service and care that I can only call abysmal.

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Ben Davies the surveyor arrived on… time

Ben Davies the surveyor arrived on time and conducted himself in a professional manner and was able to answer any questions I had

July 31, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Jim,

We're delighted to hear about your positive experience. It's wonderful to know that our surveyor arrived on time and conducted themselves professionally, and was able to answer all your questions.

Warm Regards,
Callum

Rated 5 out of 5 stars

Mark Rennolds was fab.

July 31, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Alison,

We are so happy to hear you had such a positive experience. Thank you for your wonderful feedback!

Warm Regards,
Callum

Rated 5 out of 5 stars

My kitchen area was measured today and…

My kitchen area was measured today and the guy was lovely and friendly. Respected my property and asked me numerous times if I had any questions for him. Very efficient service

July 31, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Sandra,

We're so pleased to hear about your positive experience with our team member. It's wonderful that they were friendly, respectful of your property, and efficient.

Warm Regards,
Callum

Rated 5 out of 5 stars

No obligation measurement service

O. Firouzia was polite and efficient. He explained his role today and before he left helped to sort out my change in the design appointment which is scheduled for next week.

July 31, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Raminder,

We are so pleased to hear about your positive experience. It's wonderful that our team member was polite and efficient, explaining their role and assisting with your design appointment.

Warm Regards,
Callum

Rated 5 out of 5 stars

Great experience with Stephen Heggie…

Great experience with Stephen Heggie who came today to measure up our kitchen. Very knowledgeable and communicative on what is possible and what we can do within our space.

July 31, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Ellie,

We're so pleased to hear about your positive experience with our team member. It's wonderful that they were knowledgeable and communicative about the possibilities for your space.

Warm Regards,
Callum

Rated 5 out of 5 stars

Excellent Service

Tim Marks was highly knowledgeable and personable. His experience was apparent and he was a pleasure to work with.

July 31, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi,

We're delighted to hear about your positive experience with our team member. It's wonderful to know they were highly knowledgeable, personable, and a pleasure to work with. Thank you for your kind words!

Warm Regards,
Callum

Rated 1 out of 5 stars

wren kitchens has been a nightmare…

wren kitchens has been a nightmare exprence from start to finish i went to wren kitchens hendon staples corner branch with my wife she picked out the kitchen she wanted plus oven hob dishwasher washing machine floor tiles it been in my front room they telling my they have no installer not till the end of August and I have paid them in full up front when I bought from them they didn't tell me they didn't have any installer so I sent the kitchen back to wren avoid wren at all cost

July 31, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Gary,

We're sorry to hear that your experience has not met your expectations, and we apologise for the frustration and inconvenience this has caused.

We can see that your kitchen has now been collected while arrangements are made for an installer. We appreciate that the wait has been disappointing. Installer availability can vary depending on the area and the number of bookings already scheduled, and we're sorry this wasn't the experience you were expecting.

Thank you for taking the time to share your feedback, and we apologise again for the inconvenience caused.

Warm Regards,
Callum

Rated 5 out of 5 stars

Pleasant and quick - P Dyche

Pleasant and quick

July 31, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Sean,

Thank you for your positive review regarding our colleague!

We are glad it was a good experience for you.

Warm Regards,
Callum

Rated 5 out of 5 stars

Our kitchen is exactly how we had…

Our kitchen is exactly how we had planned it. The standard of the units is very high and we were impressed that all the soft closers and and other mechanics came ready installed. The large installation guide was very helpful.
You have an excellent customer service team and I spoke with Richard today who was exceptional. I have enjoyed dealing with your company and would recommend you.
The only thing that let you down was the delivery team, they were polite but seemed to be in a rush.

July 31, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi,

We're delighted to hear that your kitchen is exactly as you planned and that you were impressed with the quality of the units and the pre-installed mechanics. It's wonderful to know that our customer service team, especially the individual you spoke with, provided exceptional assistance. We appreciate your recommendation and your positive experience with our company. We also acknowledge your feedback regarding the delivery team.

Warm Regards,
Callum

Rated 5 out of 5 stars

Damaged or unwanted parts.

Any damaged parts found after delivery were quickly replaced free of charge.
Jordan D was very helpful. A refund was arranged on a part that was no longer required.

July 31, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Christopher,

We're delighted to hear that any damaged parts were quickly replaced without charge and that a refund was arranged for the unneeded item. We appreciate your kind words about the helpful assistance received.

Warm Regards,
Callum

Rated 5 out of 5 stars

Dealt with Hayley M who was…

Dealt with Hayley M who was professional and totally understanding of my concerns. I was expecting a battle regarding my request for a refund but this wasn’t the case. Hayley was very clear and understood me.
Well done to Hayley and Wren. Excellent customer service at its best!! Fair play.

July 31, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Paul,

We are so pleased to hear about your excellent experience with our team member. It's wonderful that they were professional and understanding, providing such clear assistance. Thank you for your kind words!

Warm Regards,
Callum

Rated 5 out of 5 stars

Found Roy Barkley very pleasant new…

Found Roy Barkley very pleasant new what he was doing . Left him to do his job.

July 31, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Norma,

We're so pleased to hear that everything went smoothly and that you had such a positive experience with our team. Thank you for your kind words.

Warm Regards,
Callum

Rated 5 out of 5 stars

Great experience

Great experience, Andy Moss was really helpful when he came round, arrived on time, answered any questions that we asked and made it really straight forward, would definitely recommend him.

July 30, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Elliott,

We are so pleased to hear about your positive experience. It's wonderful that our team member was helpful, punctual, answered all your questions, and made the process straightforward.

Warm Regards,
Callum

Rated 5 out of 5 stars

The delivery team

The delivery team, driver D Sauermann, arrived promptly and were friendly and professional throughout the process.

July 31, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Iain,

We're delighted to hear about your positive experience with our delivery team. It's wonderful to know they arrived promptly and were friendly and professional throughout the process. Thank you for your kind words!

Warm Regards,
Callum

Rated 5 out of 5 stars

Great customer service

A Hadnum came out to measure our kitchen. He was friendly and considerate. Called before arrival, completed measurements and answered my questions.

July 31, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Caitlin,

We're so happy to hear that your kitchen measurement service was a success! It's wonderful that our team member was friendly and considerate, and answered all your questions.

Warm Regards,
Callum

Rated 5 out of 5 stars

He was on time and very knowledgeable

He was on time and very knowledgeable. He explained me very clearly on the questions asked. He was kind too.

July 31, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Nandhitha,

We're delighted to hear about your positive experience. It's wonderful to know that our team member was on time, knowledgeable, and clearly explained everything, as well as being kind. Thank you for your kind words!

Warm Regards,
Callum

Rated 5 out of 5 stars

Measuring service!

Arrived within allotted time, quick professional service! Thank you!

July 31, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Jo,

We are so pleased to hear that our service was quick and professional, and that we arrived within the allotted time. Thank you for your kind words!

Warm Regards,
Callum

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