The guy from Wren , Simon Mellor was all as hoped. On time, polite, professional and answered all our questions whilst measuring for potential new kitchen. We are looking forward to the next step u... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
Written by the company

The Nest, Falkland Way, Barton-upon-Humber,, DN18 5RL, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
S Perera called ahead to confirm on route. Arrived and greeted with a smile.
Fully prepared and left to do her work. Once completed, informed job done and sent to designers.
Great service as one would expect.
The products are reasonable for the price, it’s the Cowboys they employ to install the kitchen are the PROBLEM ! When you then try to address the problems, just forget it. There is absolutely NO customer service at all. Do not touch this firm if you want a good result.
Wren are mutton dressed as lamb.
You are not getting quality by going with them.
We bought a Jpaul kitchen. Within 4 months it is falling apart. The doors are all hanging funny. The corners are chipped. And a warning for anyone with arthritis- this kitchen is not for you.
11k and our previous screwfix kitchen was better. Had it for 14 yrs and no chips.
Customer service is great but just rather have not been in this position.
J Evans-Baldwin was on time, friendly and most importantly, accurate and thorough.
⭐⭐⭐⭐⭐
Absolutely brilliant service from start to finish.
I honestly couldn’t speak highly enough of the service I received. He was absolutely brilliant throughout and genuinely couldn’t do enough to make sure everything was right and that I was happy.
Nothing was ever too much trouble, and he was friendly, professional, helpful and attentive the entire time. It’s rare these days to come across someone who goes that extra mile, but he certainly did.
He made the whole experience incredibly easy and stress-free, and you could tell he genuinely cared about providing the best possible service rather than just doing the bare minimum.
A massive thank you for everything M McCarthy. I wouldn’t hesitate to recommend Wren to anyone based on the experience I had. 10/10 service and an absolute credit to the company!
K Smith - Liverpool, came out to assist with measuring for pre order of our kitchen. On time and friendly.
Great service by G Jepson on 21st July 4-5 pm for our kitchen measurements. Friendly, polite and did the job efficiently.
Excellent service from Andrew Goss today turned up on time, very polite and easy to discuss kitchen plans
Rory S was fantastic, knew what he was doing completely and was super friendly and accommodating when it came to our dogs. A complete professional
Had 9 deliveries from Wren as they couldn't organise or get anything right. Delivery teams were useless damaging or refusing to deliver units. Sales team lied to myself and my fitters on several occasions promising delivery dates but never turned up. My kitchen started on 22/06/26 and should have taken 5 days finally got my kitchen completed on 22/07/26. I had to chase Wren with everything they never called back or emailed when they said they would the worst service I have ever received i would buy from other places as Wren are crap with after sales care and delivering of items. All this and I paid for my kitchen in full back in February. The only good thing about the whole situation were the fitters who were helpful throughout the whole s##t show
Cam was lovely a tuck her time to listen to us and what we wanted.
Leon Der Merwe was great. A real help. Very efficient and friendly.
Paul D was very professional and pleasant during the survey visit. Looking forward to designing the kitchen.
Tim is super friendly and professional. He is kind, caring and very cheerful. His visit totally charged the atmosphere in our home with so much warmth and happiness. He is very thorough with his work and does it with glee 😁
Gary was very helpful arrived on time as stated. Kitchen is in a state due to renovations but Gary worked around everything and was very helpful
Tim Very polite and helpful when measuring up, explained everything what was going to happen, charming man
P Dyche was our surveyor and he arrived on time. He was friendly and professional and got the job done. He also booked our showroom appointment and explained everything about the process.
Worste and most stresfull experience in my life.
They even managed to take wrong meausurements.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.