Wren Kitchens Reviews 

Visited Wren where we were met by a very polite member of staff, there was no pushy selling and we were left to browse. Assistance on hand with no delay, booked a home visit for measurements the following day. Visited by M. Sabin, very polite, professional and Over all excellent service from Wren

Joseph was so helpful and obliging from the beginning of the call. He sorted out my problem immediately.

I want to say that it is very difficult to get through to get support: I waited for over 40 minutes when I called the showroom, none of my emails were answered, it is very difficult to get support when needed. However, luckily I got to Leon at customer support who was great at sorting my issue. He was patient, helpful and very professional.

Hi,

We do not accept that this matter is completed.

Although you state that remedial works have been completed, you have still failed to answer our outstanding questions, including those connected to our Section 75 claim. Your response ignores the core issues we have raised and attempts to present the matter as resolved when it clearly is not.

This is not just about remedial works. It is also about the way this case has been handled, the poor communication, the lack of accountability, and the failure to provide proper answers to serious concerns we have repeatedly raised.

Until those questions are fully answered, it is inaccurate and misleading to describe this complaint as completed.

I spoke to Samuel and he was very helpful with me regarding to getting the VAT back for my work tops.
Thank you Samuel.Wren have been great from start to finish.

The person is professional and kind, understand my issues and sorted out swiftly.

Horrible experience with Wren. I logged a complaint with the branch manager on 14 June 2026 by email and I have not had a response to my complaint. I bought a mid-range Shaker kitchen this year and the kitchen designer put massive gaps behind the lower cupboards so that I have lost a lot of cupboard space. He said it was for 'utility pipes' but the gaps are between 20cm-25cm. Also, an upper wall-mounted cupboard hits a ceiling beam when opened and another cupboard opens with a swing mechanism which flips upwards which means that I cannot close the cupboard. The materials are cheap and the doors feel flimsy. The kitchen designer did not explain the huge gaps to me at my appointment but left it to me to notice on the very technical design plans. When I queried the swing-mechanism on the cupboard that I cannot reach, the designer said "that's the way it is", which is not true because my mother's Wren kitchen that she bought last year has the exact same cupboard above the microwave and it opens to the left which means that she can easily close the door. As mentioned, I have not had a response to my complaint and I feel fobbed off and ripped off by Wren.

Samuel was very helpful when I contacted Wren about laminate lifting on two of my kitchen doors. I am happy that we chose Wren.

My problem regarding missing shelf brackets was addressed very quickly by customer service agent Kay and the missing parts were sent out for next day delivery. Excellent result and no delay caused to the kitchen fit

Lovely delivery team, very friendly and helpful.

A young gentleman called Samuel has been dealing with my complaint and he has been nothing but very supportive. I am so pleased because he has made things so easy by going through everything step by step on what is going to happen and has explained what I need to do. The problem is still yet to solve and I mentioned that I wanted the same person to continue with this complaint until it was resolved. Samuel reassured me, he has advised me that he would make sure he calls me back to check I have completed the task given and will continue to guide me until a resolution has been bought forward. Even though I have had a few hick ups with wren kitchens along the way, I can’t thank them enough for resolving my issues and giving the best service. They don’t ever disappoint and make sure the customer is happy so I would definitely choose wren again and again. Samuel in particular has been definitely the best and I can’t thank him enough for his amazing customer service.

I'm very happy for the service that I received from Wren Customer Care in relation to sorting out an issues with a damaged fridge freezer that I`ve ordered recently as part of a the kitchen package - order No: 50516720.
Especial `thank you` to Bethanie in Wren Customer Care for her brilliant service and her welcoming attitude – in Friday afternoon – throughout the whole process 😊.

Very friendly and knowledgeable. Quick service and offered lots of advice and ideas me and my husband hadn’t even thought about. Talked us through the process and was very helpful and polite. Thank you

We have used Wren Kitchens earlier this year to build cupboards in couple of our bedrooms. We have been told the that sale would only last till January, we need to make our decision ASAP. So we have decided to go shead with it. The cupboatds wouldn't touch the celeing, even though measured, there are only certains sizes that can be fitted, so there may be gap that will be left not used. The drawers looked deep from outside, however the back panel is half of the front panel wasting quiet a lot of storage. Also found that there have been panels that have not been required, they were left unopned- remember we are paying for these wastage. Later we got someone else to do the remaing bedrooms and we could see the difference in qiality of work and design, the fitter would make drawers and cabinet using all the availabe spaces and built to the top, the finishing is much better this way, drawers doesn't waste any storage space and cost is much cheeper than Wrens. Pack pannel also proper MDF , not thin boards. Regret that we should have waited and done proper survey, however the Wren's cupboards are okay to use. We wanted a sliding door with mirror, the person who designed at Wren's said, it is very expensive, with other fitter there was no issue at all and no diffence in price.

My experience with Wren started very well but somewhere in the middle turning to a nightmare. What should have been an exciting project turned into a stressful and frustrating ordeal. Some measurements were incorrect which caused avoidable problems and delays that should have happened. To make matters worst some of materials were missing when they are needed, leaving the installation disrupted and prolonging the process. These are basic issues that I would not expect from a company that promotes as a premium Retailer. Communication throughout was poor, and I often had to chase for updates rather than being kept informed. Instead of taking ownership of the problem, it felt like there was very little accountability or urgency to put things right. A Kitchen ,bedroom and living area are major investment , and customers deserve accuracy ,reliability and professional services . Unfortunately,expectations fell far short of those expectations. Now I am left with unfinished wardrobe and kitchen unit which was paid upfront. I would advise anyone considering them to think carefully before committing. Delivery service wear great, fitter service wear great, Customer service rubbish and other service.

My experience with the aintree, Liverpool showroom was abysmal.
Once the deposit was paid the service declined, I had to badger my contact to move things along.
They couldn’t find a fitter but kept stringing me along. After months we finally got a fitter but a week before the job was to start he cancelled. Wren knew this but didn’t inform me, my sales contact or the manager still didn’t contact me or update me. I had no choice but to cancel. They wasted 4 months of our time.
Avoid at all costs.

Kitchen is excellent, very good service in store, the only downside to Wren is they say they offer you money if you’re recommended my son had a kitchen he recommended me he was supposed to get some money as well we got nothing, I called customer service they say they will look into it got nothing I recommend someone else still got nothing

I visited the Wren Kitchens showroom with my wife, expecting a professional and welcoming consultation, but the customer service was utterly unacceptable. The showroom staff were completely unresponsive to my wife, entirely ignoring her questions and treating her with total indifference. It was incredibly frustrating to sit there trying to get basic assistance while the team made us feel like a complete inconvenience. A showroom visit should be an exciting milestone in designing a home, but this dismissive attitude ruined the experience.

Very poor company just after your money .Since we ordered no calls from salesman what we ordered came wrong got delivered in wrong day and when it was getting installed lots of wrong items delivered.
We are now 2 months on and still ongoing issues that need sorting out cannot put into words how poor custemer service is at wren i have sent over 20 e mails and if they do reply you are so lucky you get passed about its so poor never experienced anything on this level before.
There tv adverts are so mis leading that they show on tv .I am so dissapointed lots of money spent with wren but from day 1 to present (2 months on)they have been so poor just want my oustsnding issues sorting and i can then move on from this nightmare experience
Order /Ref number 48903086

My experience with Wren was awful. It was not until I rung Customer service case manager Taylor where it became any better. Taylor was able to resolve some of the issues which I had left from my awful in branch experience and installation process and refunded me a significant amount to put me at ease.