Wren Kitchens Reviews 

Steve Jeffs was absolutely brilliant!! He was so efficient and friendly! So easy to talk to and definitely made our measure appointment very smooth. He explained that we can call and book in for our design appointment straight away after he sent the measurements and we did! Thank you so much Steve 😊

Very good service came on time very professional thankyou

York showroom, designers, management - 10/10
Delivery guys always 10/10
Customer Service 8/10
Logistics 2/10

Wren, you have to sort out your chain.
3x you sent an 18ton lorry to my tiny lane. Drivers were not informed. You need to sort the way it is flagged.
I also currently have 4 doors wrongly sent. At the price you charge, that’s a heap load of profit down the drain. Not to mention the inconvenience of trying to dispose of them! Shouldn’t happen at all but if it does, sort some kind of return, even if it’s a return to store?
Customer service is also hit & miss, no chain again. Today I was super lucky & had Crystal, she sorted the item in moments where others had struggled. 10/10 for CRYSTAL but processes are not working for others it seems.
My kitchen is stunning, beautiful, everything Id hoped for but boy, has it taken a while and with a lot of patience!

Excellent service from Wren and D Tebbs who attended to measure and advise on cupboard installations. Highly recommend 👍

Nice guy quick and polite

P Dyche turned up promptly, explained the whole process to me, was very polite and then went on to explain what will happen at my design appointment. Very friendly

Jon Griffiths was really helpful quick and let me know the options available.

Excellent service.

A Hadnum friendly guy came on time a did what he needed to do. Thanks

I was contacted by one of your employees Joseph regarding a replacement appliance. What made this experience great was the he was well spoken I could understand everything that he was saying to me regarding the process. Also, very helpful and explained various things in regards to sealing or recovering money back. Lastly Joseph took what I was asking and understand why we wanted the swap and was able to easily make this work. We received emails regarding the swap and the delivery and uplift of the appliance we don’t want.

Wren kitchen staff Ismail Patel, Shirley branch measured and designed our kitchen
The kitchen was delivered 1 month later
During installation it was discovered several parts were missing, which took another week to supply.
The kitchen fitter states the plan does not match the kitchen supplied
Shirley branch has failed to assist us, telling us to contact customer services.
We have been asking wren customer services for over 2 months to visit the job and explain why they plan and supplied kitchen differ, and why a visible part has chipboard exposed.
Wren have shown Total disrespect for their product, their service and their customer support. Why would they do that?
Wren are Diabolical and unprofessional.

I’m extremely disappointed with Wren Kitchens and the way they have handled my complaint regarding the flooring supplied as part of our kitchen.

We paid £1,407.99 for the Brecon Seashell Oak flooring and door trims, plus a further £800 for professional installation. We invested our family’s savings into our kitchen and expected the flooring to be a durable, long-term product.

Unfortunately, the flooring began showing significant scratching within the first year and has progressively deteriorated. We have one medium-sized family dog and the floor has only had normal day-to-day domestic use. We previously had traditional laminate flooring with the same dog and never experienced anything like this.

The flooring was marketed as “pet friendly”, which was a factor in our decision to purchase it. When I questioned what “pet friendly” actually means if normal pet claws are excluded from consideration, neither the manufacturer nor Wren has given me a satisfactory explanation.

Wren's response has essentially been that the manufacturer says scratches aren't a manufacturing fault and therefore aren't covered by the warranty. I understand that no floor is completely scratch-proof, but that doesn't address my concern about whether a premium product marketed as pet friendly should deteriorate to this extent after only 17 months.

I am also now faced with potentially paying again for removal and installation, having already spent £800 on fitting.

Wren have offered replacement flooring at “cost price”, but this still leaves me paying towards replacing a product that I believe has failed to meet reasonable expectations. I requested either a refund of the £1,407.99 flooring cost or an alternative flooring supplied free of charge. Both were refused.

What has disappointed me most is the customer service. I am Wren's customer, yet I feel my concerns have repeatedly been passed back to the manufacturer rather than Wren taking ownership of the issue.

We have been recommended to the Furniture & Home Improvement Ombudsman (FHIO), which I am thinking of pursuing for an independent review.

I would strongly recommend that anyone considering flooring through Wren carefully researches the product and understands exactly what their “pet friendly” claims mean before committing to the purchase.

Elderly parents got a kitchen from Wren , excellent service in the Dundee store from kitchen designer Brian.

Delivery service arrived as planned and on time

There was a couple of issues with broken units ( these had been obviously packed broken in factory supplying units as outer packaging was in tact and had no sign of damage)

Called the customer service line and my queries were dealt with very quickly by Amanda and Farhaaj and the matters were resolved.

Would recommend Wren Kitchens

Great experience with M HAQUE who attended our house to do a site survey. He was polite, prompt and professional. Very knowledgeable and made me feel at ease. He even got the seal of approval from the cats who supervised his visit!!

IIze let us know when she would arrived and arrived on time. She was friendly and professional. She answered a few questions and got on with measuring our kitchen.
Looking forward to our design appointment 😊

Text from Mike Rawlinson prior to arrival was very efficient.
Mike explained what would take place during his visit which was really helpful.

After a difficult start to get my refund Malina was on the ball and sorted everything out very quickly and professionally. A credit to your company.

S Jeffs arrived on time. Was polite and carried out measurements efficiently and effectively.

Excellent service, the surveyor (J Taylor) came out and worked efficiently, answering all my questions - i felt very reassured and happy to be looked after in the process.

Mitchell and Toby are Great blokes, delivered my kitchen and utility today with appliances. Put exactly where I asked them to with no fuss at all.