Wren Kitchens Reviews 

99,253
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 8,071 reviews, reviewers overwhelmingly had a great experience with this company. Many people are highly satisfied with the overall service, describing it as outstanding, efficient, and easy from start to finish. Customers consistently highlight the professionalism and helpfulness of the staff, from surveyors to fitters, who are often described as friendly, efficient, and knowledgeable. However, some customers also noted issues with product quality, such as damaged doors, blistering paint, or units not fitting correctly due to design flaws. A few people encountered problems with delivery, including missed dates, long waits for parts, or receiving incorrect items. Additionally, some reviewers were not happy with customer service, reporting unresponsiveness, difficulties with aftercare, or being blamed for issues.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their friendliness, professionalism,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting excellent consultation and... See more

Product

Users describe ambiguous interactions with product, with some customers expressing disappointment with subpar... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers reporting extremely poor... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were super pleased with our experience having Calum D. come in to measure our kitchen. He was prompt, respectful and did a very detailed job. He went out of his way to help us fix a cabinet door wh... See more

Company replied

Rated 5 out of 5 stars

We had an absolutely brilliant appointment with our design surveyor. We had L Barrington and he was super polite and friendly and answered any questions that we asked. He was thorough with his measuri... See more

Company replied

Rated 5 out of 5 stars

We ordered a Wren kitchen and at the final installation stage we found a couple of doors were damaged. We contacted Wren and Farhaaj ordered replacements. These were received quickly, well packed and... See more

Company replied

Rated 5 out of 5 stars

Having had to have my kitchen replaced due to cupboards changing colour. I was amazed how from start to finish my replacement was done. Staff fantastic with holiday dates on my part being taken into c... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Kitchen Remodeler

About Wren Kitchens

Written by the company

At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.

The Wren Way

Written by the company

Our heritage
The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
Welcoming showrooms
Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
Free design service
We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
Made to order
Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
With you from start to finish
Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
Made in Britain
As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
Professional fitting service
Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
Fitted bedrooms now available!
With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

99K reviews

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4.3

All reviews

(99,253)

8,234 reviews in the last 12 months

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Rated 5 out of 5 stars

Georgina Excellent Service

Georgina (C Urry) came to take measurements - Georgina was extremely helpful, professional and personable. Thank you so much for your help. Overall, really positive experience and excellent service.

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

Kitchen Survey

Had a kitchen survey done by P Dyche this morning, he arrived on time, was friendly, polite and answered all of our many questions. Really happy with this mornings appointment and looking forward to planning our new kitchen.

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

Abbi who came to measure up was a…

Abbi who came to measure up was a credit to her company.
Friendly courteous and professional.
Thank you

July 29, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Darren,

We're so pleased to hear about your positive experience and that our team member was friendly, courteous, and professional. Thank you for your kind words!

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Ben and Andre

Ben and Andre were superb. This was redelivered due to the previous delivery team saying they could not get the worktops up the stairs. They delivered efficiently and effectively. So polite and thoughtful. Well done lads 🌟⭐️🌟

July 27, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Jackie,

We're so pleased to hear about the excellent service you received from our delivery team. It's wonderful that they were efficient, effective, polite, and thoughtful in getting your worktops delivered. Thank you for sharing your positive feedback!

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Good Experience

Danny the surveyor was on time
He was very helpful and talked through all the options with good advice
Took his time and was polite and friendly

July 29, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Good Afternoon,

We're so pleased to hear that your experience with our surveyor was positive and that you received helpful advice and a friendly service. Thank you for sharing your feedback!

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Robyn & Neil delivery service

Robyn & Neil have delivered our Wren order 49954477 this morning
Very considerate & professional in their delivery & customer service
A small item has been noted as missing from our order & they have explained the process of re delivery so hopefully all will work out well

July 29, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Good Afternoon,

We're so pleased to hear that your delivery experience was considerate and professional. We appreciate you letting us know about the missing item and are glad the re-delivery process was clearly explained. We hope everything works out well!

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Wren customer service

Contacted Wren with two requests which were actioned to my complete satisfaction .
The gentleman I spoke to could not have been more helpful and understanding.
5*+ service

July 29, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Leonard,

We are so pleased to hear about your positive experience. It's wonderful that our team member was helpful and understanding, and that your requests were actioned to your complete satisfaction.

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Kitchen measurment

Phoned in advanced, turned up on time and got on with task, no problems, nice fella.

July 29, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Derek,

We're delighted to hear about your positive experience! It's great to know our team member called in advance, was on time, and completed the task efficiently. Thank you for your kind words!

Warm Regards,
Callum

Rated 5 out of 5 stars

R marshall

Delivery on time. Very efficient and polite lads. As my property small they only dropped half kitchen off and will return with other half at a later date. Delivery person said it’s his duty of care to the customer not to block access in case of emergencies.

July 28, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Tracy,

We're so pleased to hear your delivery was on time and that our team was efficient and polite. We appreciate your understanding regarding the split delivery and are glad our team prioritized your safety and access.

Warm Regards,
Callum

Rated 5 out of 5 stars

Very professional and polite

Very professional and polite.

A Hadnum

July 29, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi,

We're so glad to hear that our professionalism and politeness made a positive impression. We truly appreciate your kind words.

Warm Regards,
Callum

Rated 5 out of 5 stars

Arrived on time did a excellent job…

Arrived on time did a excellent job and service

July 28, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Terry,

We appreciate your positive feedback and are delighted to hear that our service was excellent and punctual for you. Thank you for sharing your experience!

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Great support from day 1 designer…

Great support from day 1 designer Yussuf Mowlah Colchester thru to delivery - kept informed throughout, delivery of excellent kitchen, help with replacement doors and damaged sink sorted by Natasha in customer services. 10/10 thank you

July 29, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi John,

We're so pleased to hear about your excellent experience with our team from design through to delivery. It's wonderful that you were kept informed, received an excellent kitchen, and that our customer service team resolved issues promptly. Thank you for your kind feedback!

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

M Rawlinson (Mike) was really friendly…

M Rawlinson (Mike) was really friendly and professional. He went through our measurements that we’d given in store. A credit to Wren, when someone is so polite coming into your home you know you’ve picked the right company.

July 29, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Laura,

We're so pleased to hear about your positive experience with our team member. It's wonderful that they were friendly and professional, and that you feel confident in choosing our company.

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Excellent service

Gentleman who came to measure the kitchen was very polite, friendly, professional and efficient. Was able to advise and answer questions asked

July 29, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Melissa,

We're delighted to hear about your positive experience. It's wonderful to know that our team member was polite, friendly, professional, and efficient, and able to advise and answer your questions.

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Very friendly and did the job really…

Very friendly and did the job really quick and ask a lot of questions

July 29, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Good Afternoon,

We're so glad our team was friendly and completed the job quickly. We appreciate your positive feedback and are happy they asked thorough questions.

Warm Regards,
Sam
Wren Kitchens

Rated 4 out of 5 stars

Polite and friendly young man easy to…

Polite and friendly young man easy to talk to when I asked questions. Explain what he was doing.

July 29, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Angelina,

We're delighted to hear about your positive experience and that everything was clearly explained. Thank you for your kind words!

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Just had a visit by G Newbery (Luton)

Just had a visit by G Newbery (Luton), he was lovely start to finish and was very easy talking to! Great service!

July 29, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Good Afternoon,

We're delighted to hear about your positive experience with our team member. It's wonderful to know they were lovely and easy to talk to throughout their visit. Thank you for your kind words!

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

5 Stars A smith

A Smith was fantastic, friendly and very professional. 5 stars an absolute pleasure!

July 29, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Good Afternoon,

We're delighted to hear about your positive experience with our team member. It's wonderful to know they were fantastic, friendly, and very professional. Thank you for your kind words!

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Polite, professional service

Polite, professional and kept updated with change to appointment time. Respectful and courteous service.

July 29, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Marlene,

We're delighted to hear about your positive experience with our team. It's wonderful to know that our service was polite, professional, and that you were kept updated regarding your appointment. Thank you for your kind words!

Warm Regards,
Sam
Wren Kitchens

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