Wren Kitchens Reviews 

Samuel was very efficient at helping me with the zoom call and explained the process of using video calling

Tom Wells was very thorough in his surveying and listened to are questions and gave us comprehensive information so we understood what was involved. Thank you Tom.

Great service

Polite and efficient

Ade was very understanding and helpful with resolving my issue swift.

Greatly appreciated thanks Ade.

Excellent service from Jordan from Wren customer care he replaced a damaged item promptly his friendly positive attitude during the conversation was 5* very professional
Steve Norman

Great experience so far with Wren. Had several kitchen design changes and remeasurements due to being indecisive! They've helped along the way, thanks to M Tomlinson who was great when remeasuring and eased all concerns

Our appointment today with D Summers was professional, quickly completed and explained everything

Really nice chap who came to measure up. Felt he was knowledgeable and offered good service.
Cheers Jude!!

Very good service from A Bhatt!

Fab service, Great bloke, very informative. I had a few questions that were confidently answered. I’m looking forward to seeing the designs now.

5 star delivery from the Wren team who were polite and efficient today Unfortunately we had 2 tower units missing which was frustrating but outwith the delivery team’s control

Chris Hamilton called this morning. Punctual, well mannered and very respectful. Measured everything with no fuss or disruption.

**Trustpilot Review – Part 2**

Following my original review, Wren Kitchens contacted me very quickly. Unfortunately, it became immediately clear that their priority was not fixing the serious issues with my kitchen, but managing the negative review and protecting their reputation.

Instead of taking responsibility and resolving the problems, communication has been inconsistent, reactive, and painfully slow. I have now formally rejected the kitchen in its current condition and escalated the matter with Novuna, as I have completely lost confidence in Wren’s ability or willingness to put things right.
The facts remain unchanged:

- The kitchen was left in an unacceptable condition.
- A microwave supplied as part of the contract was damaged/faulty.
- Sealant work was incomplete.
- Multiple doors were poorly fitted and hanging incorrectly,
- Numerous defects remain unresolved.
- Meaningful communication only occurred after a public review was posted.

What is most unacceptable is the complete lack of urgency, accountability, and basic customer care shown throughout this process. At the same time as dealing with these issues, I am undergoing treatment for Stage 3 cancer. Wren are fully aware of my circumstances, yet I have still been forced to chase repeatedly for updates, action, and even basic responses. The original install was delayed due to my illness.

No customer spending thousands of pounds should have to fight this hard to receive what they paid for. This has not been a minor inconvenience — it has been an exhausting and unnecessary ordeal caused by poor workmanship and even worse aftercare.

A company is judged by how it handles problems. In my experience, Wren have failed at every stage — from installation quality to complaint handling.

I am not going away. I will continue to pursue this matter through every available channel until the issues are fully resolved. This situation could have been handled quickly and professionally. Instead, it has been dragged out into a frustrating and avoidable dispute. Maybe the CEO might want to phone me?

My message to Wren is simple: stop focusing on damage control and start taking responsibility.

Until that happens, I cannot recommend Wren Kitchens under any circumstances.

Great service, highly recommended. T Wells was the surveyor.

D Bradbury came round to do my measure. He rang beforehand to advise he was 10 mins away.
On arrival he explained what he would be doing today in a friendly manner. It was a pretty straightforward measure I think but he gave me all the information I needed.

Paul arrived on time, he was friendly and courteous. He measured my kitchen and explained what to expect at the design meeting.

Mr S Wright came to do measurements in our kitchen two days ago. Appointment was booked in for 5-6pm. He came exactly at 5, very polite gentleman, did his job within around 40 min checking every single corner ect.

My feedback is divided into three parts: Kitchen, Bedroom, and Customer Service.

Kitchen: The surveyor came to measure the kitchen, but apart from taking a photo of the boiler inside one cabinet, he never checked the inside of the other cabinets. As a result, some important issues were missed. In the showroom design day ,my sink had been moved, but when it came to installation, it couldn’t be connected because of the water meter position. There was also no space to install my water filter because of that .
In addition, the two corner cabinets are not very practical, as access to them is quite poor. When I contacted the company, no one accepted responsibility. I was told the sink couldn’t be changed, and the water filter couldn’t be installed either.
I paid extra for a hassle-free service, expecting them to take care of the measuring, design, and ordering. They should take responsibility for any issues, instead of repeatedly telling me that I should have checked everything myself. I’m not a carpenter or a kitchen designer. If I had wanted to take responsibility for every detail, it would have been much cheaper to hire a carpenter, buy the cabinets directly from a manufacturer, and manage the project myself.
Bedroom: The wall where the chest of drawers/unit was meant to be fixed was plasterboard, but nobody mentioned that the furniture was too heavy for that type of wall such small bed room, We ran into problems because of this. Also, one or two items in my order were incorrect. There were a few other issues as well, but there isn’t enough space to list everything here.
Customer Service: My experience after ordering was inconsistent. Some staff were helpful some others were not. However, one person, Nikola, stood out. He answered my calls a couple of times by chance, and he was one of the best representatives I dealt with. She was patient, took the time to listen, and genuinely worked to resolve my issues.

We’ve used wren on multiple occasions now. We had a lovely man called T Marks come out to measure for bedroom wardrobes so helpful so friendly and was able to do his job throughly in a building site. Very impressed.