The guy from Wren , Simon Mellor was all as hoped. On time, polite, professional and answered all our questions whilst measuring for potential new kitchen. We are looking forward to the next step u... See more
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The Nest, Falkland Way, Barton-upon-Humber,, DN18 5RL, United Kingdom
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Kristian from the Stoke showrooms has been incredibly helpful throughout the whole design and purchase process of our new kitchen! He has talked us through everything in simple terms and remained very patient whenever we wished to make changes!
Olivia from the customer service team was also incredibly helpful when dealing with processing a refund for a few items from our order.
I had a damaged panel and shortage of shelves on my original order. Noah kindly assisted me efficiently with clear Comms which was very much appreciated.
Quick and easy Bethanie handled my query and resolved quickly and easily.
We had a very knowledgeable fitter from Ipswich branch, Connor Summers. Lovely guy and great at his job, kitchen and extensive amount of flooring was complete in a week. Really friendly and trustworthy I would highly recommend.
R Broomfield was very pilot and professional when he can to survey and measure our kitchen prior to design.
He phoned before he arrived to say what time to expect him. Had confidence he was doing a proper job.
Matthew was so kind and helpful. Was very polite and respectful. Really enjoyed his informative input and advice regarding the kitchen.
Andy Moss was very professional friendly . took us through the process . Arranged a new time for us to see and discuss design .
Abrahim was prompt, professional, friendly and knowledgeable.
5 yrs after our kitchen had been fitted the lamination on the doors started to bubble. Recognising this to be faulty, WREN did not question my complaint and immediately set about arranging for all kitchen doors to be replaced at their expense. Their customer services is second to none and I would most definitely use WREN again. Thank you.
Huge regrets going with Wren and we are only part the way through this installation, so Iam sure there is more to come . Too angry to even detail the problems we have had (salesman is a liar) suffice to say we would not recommend.
Just had my kitchen measured with Z.Hussain. He arrived on time and kept me informed the morning prior to arrival of eta. Really lovely happy lad informed me of the process and was very efficient, and polite. Hoping the rest of the process and dealing with wren entail same level of communication and rappor. Thanks Z all the best for you and your wife in November !
Ben & Andre were friendly, cooperative and quick. They were careful bringing units in to the house through a narrow hallway and managed to get everything in to a relatively small space…I bet they’re great at Tetris!
I had great experience with Jemma Smith in customer services with Wren, She was friendly, knowledgeable, and took the time to understand exactly what I was looking for.
I had a number of issues that needed looking into, nothing was too much trouble, and she made the whole process straightforward.
Adam arrived on time ,asked relevant questions and completed the job efficiently and quickly
I spoke to Abby who talked me through a zoom call, she was kind and patient and put me at ease.
The items have now been ordered, ABBA gave me a good customer experience.
Thank you Abby
He was very knowledgeable and efficient and also told me about the flooring that wren do which I wasn’t aware of
The survey team was great. Jon Griffiths was lovely and did a fantastic job of measuring the kitchen.
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