Wren Kitchens Reviews 

Just spoke to a chap called Richard who was very helpful. Did not have to explain things over and over again. He was intelligent, organised and interpreted my obvious lack of knowledge about products very well and got the replacement order confirmed within minutes. Thanks Richard, thought this was going to be a stressful experience, but your customer service proved me wrong.

Really positive experience and very helpful in explaining the process and next steps.

The worst and most incompetent service I have ever received from a company
Absolutely appalling from start to as yet unfinished. We paid for our new wardrobes and installation in full and in advance, as required by Wren. Installation was booked in July for September.
Since then: multiple cancelled installation dates, missing parts, broken parts and 7 separate visits to our home — and the wardrobes are still not completed.
Three areas of our house are currently unusable because of the mess and partially completed wardrobes.
We also experienced threatening and, in our view, extortionate behaviour from one of Wren’s subcontracted installers. Wren subsequently explained that while its subcontractor companies are vetted, Wren has no knowledge of, or direct vetting of, the individuals those subcontractors may use. Most concerningly, when we complained, Wren could not even identify the individual who had been at our property. That surely raises serious questions about what checks have actually been carried out on the people being sent into customers’ homes.
The same installer attempted to charge us separately to fix the wardrobe units securely to the wall and refused to do so without payment in advance. We considered this completely unacceptable, particularly when secure installation is part of the contracted installation service.
Despite raising these issues and being assured that our installation would be prioritised, Wren’s customer service has been largely unresponsive and unhelpful. We were even told that Wren does not have a dedicated customer complaints department, with complaints apparently handled by field managers.
7 visits, repeated cancellations, missing and broken parts, threatening behaviour, additional payment demands and three unusable areas of our home — and the installation is still not complete.
This has been, without question, the worst and most incompetent service I have ever received from a company.
If you are considering buying from Wren, my advice is simple: avoid them at all costs.

Jemma was super helpful and speedy when arranging replacement parts. Very polite really pleased with the service I received. Thank you.

Bethanie was fantastic, helpful, understood the issue, professional and efficient excellent service
Thank you

R Smith done an excellent job fitting our quartz worktops and upstands, absolutely no mess and an impeccable finish. Thanks guys!

T Moyo - He came round to measure the kitchen for the design team of Wren to design the kitchen. He was on time and very polite. Customer service and profesionalism was 10/10. Highly recommended.

Outstanding service from Simon Mellor at Wren! He arrived prompt, polite, and friendly. Even though our rooms weren't in the best condition, he was completely understanding and made everything work seamlessly. He explained the whole measuring process clearly and provided excellent customer service throughout. Highly recommended!

Our kitchen replacement has turned into an absolute nightmare disaster. It was started 4 weeks ago, the fitter worked for a day and a half, then did not return for a couple of weeks. Then when he did return, advised we were missing the worktop edging and could not proceed further. Finally 4 weeks on, he returned today and damaged the worktop. Now we have to wait for a replacement worktop and the fitter to return at some point. Meanwhile we have been without a kitchen for a month and waiting.

Home survey by C Tulip, arrived on time, very professional behaviour, meticulous in his work.

Excellent experience throughout from the in store design specialist service, who was great discussing design ideas , material selection and costing to the delivery service drivers who discussed best drop off locations and where great help.

Both excellent

Had delivery today. The two lads ( Mark Craddock and Ste Mottram) were courteous, professional and hard working . Thanks lads

First class after care.
I spoke with Rhys concerning a small issue with my kitchen and he just took it all on board and dealt with it.
Efficient and friendly.
You couldn't ask for any more.

Michelle from Wren warranty has been helping me throughout my problems with installation of replacement flooring. She has arranged and rearranged the delivery and fitter and hopefully the new flooring will be fitted soon. I am most grateful for all her help and patience throughout.

Both fitters were polite, efficient and Darren was good enough to answer all the questions we threw at him, all round good service.

Very good arrived on time and even greeted my dog. Efficient and friendly.

O Firouzia

I would highly recommend quartz installer R Finke who fitted our worktops. Polite, professional, quick and thorough, Rob did an excellent top, left the kitchen clean and tidy and gave excellent aftercare advice.

I have just spoken to Leon at Wren warranty team and he has provided the most amazing customer service experience!! Leon was so pleasent, professional and knowledgeable. He’s explored options for me and provided with the solutions to the issues i’ve been having. In the end I am one happy customer and I’ve got Leon to thank for that!!