Wren Kitchens Reviews 

99,376
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 8,071 reviews, reviewers overwhelmingly had a great experience with this company. Many people are highly satisfied with the overall service, describing it as outstanding, efficient, and easy from start to finish. Customers consistently highlight the professionalism and helpfulness of the staff, from surveyors to fitters, who are often described as friendly, efficient, and knowledgeable. However, some customers also noted issues with product quality, such as damaged doors, blistering paint, or units not fitting correctly due to design flaws. A few people encountered problems with delivery, including missed dates, long waits for parts, or receiving incorrect items. Additionally, some reviewers were not happy with customer service, reporting unresponsiveness, difficulties with aftercare, or being blamed for issues.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their friendliness, professionalism,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting excellent consultation and... See more

Product

Users describe ambiguous interactions with product, with some customers expressing disappointment with subpar... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers reporting extremely poor... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were super pleased with our experience having Calum D. come in to measure our kitchen. He was prompt, respectful and did a very detailed job. He went out of his way to help us fix a cabinet door wh... See more

Company replied

Rated 5 out of 5 stars

We had an absolutely brilliant appointment with our design surveyor. We had L Barrington and he was super polite and friendly and answered any questions that we asked. He was thorough with his measuri... See more

Company replied

Rated 5 out of 5 stars

We ordered a Wren kitchen and at the final installation stage we found a couple of doors were damaged. We contacted Wren and Farhaaj ordered replacements. These were received quickly, well packed and... See more

Company replied

Rated 5 out of 5 stars

Having had to have my kitchen replaced due to cupboards changing colour. I was amazed how from start to finish my replacement was done. Staff fantastic with holiday dates on my part being taken into c... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Kitchen Remodeler

About Wren Kitchens

Written by the company

At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.

The Wren Way

Written by the company

Our heritage
The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
Welcoming showrooms
Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
Free design service
We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
Made to order
Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
With you from start to finish
Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
Made in Britain
As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
Professional fitting service
Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
Fitted bedrooms now available!
With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

99K reviews

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4.3

All reviews

(99,376)

8,381 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you Sam 😊

I spoke with the lovely Sam today at the Wren customer services who made ordering extra items a smooth and pleasant experience! She was very patient when I had a problem trying to pay for my items due to having to open other banking apps to authorise my payment... Sam seemed very very experienced with product knowledge and when I asked if this was the very best price, she looked into it for me and managed to give me the best possible prices....so thank you Sam for going above and beyond! An asset to Wrens customer services!

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

Incorrect washing machine delivered

I had a washing machine delivered as part of my new kitchen design.
The washer was a different type from what i chose instore.
I reported this to Wren via the app in the morning, by lunch time i had a call to say that a new replacement would be delivered and the redundant one returned.
Great service from Wrens customer support team

July 30, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi David,

We're so glad to hear that our customer support team was able to quickly resolve the issue with your washing machine and arrange for a replacement. Thank you for highlighting our great service!

Warm Regards,
Callum

Rated 5 out of 5 stars

1st class service

Rang to see if it was convenient to arrive earlier
Took his protective plastic shoe covers off outside when leaving
Explained everything
Made us feel at ease while he was in our home

July 30, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Trevor,

We're so happy to hear our team made you feel comfortable and explained everything clearly. We appreciate you noticing our care for your home. Thank you for your kind words!

Warm Regards,
Callum

Rated 5 out of 5 stars

The guy from Wren

The guy from Wren , Simon Mellor was all as hoped. On time, polite, professional and answered all our questions whilst measuring for potential new kitchen.
We are looking forward to the next step using VR to demonstrate what the kitchen will look like.
Many thanks
Hu

July 30, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Daniel,

We're so pleased to hear about your excellent experience with our measuring service. It's wonderful that our team member was polite, professional, and answered all your questions. We appreciate your kind feedback and look forward to the next step using VR!

Warm Regards,
Callum

Rated 5 out of 5 stars

Andy Blurton

Polite, professional and punctual.

July 30, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Estera,

We are so pleased to hear that our team was polite, professional, and punctual. Thank you for your kind feedback!

Warm Regards,
Callum

Rated 1 out of 5 stars

Installer's electrician went sick and…

Installer's electrician went sick and there was NO replacement. After 4 weeks he attended my kitchen but hadn't been given 3 sockets. An unoccupied property, he left back door unlocked. Local Wren manager did not want to know, told me to ring installer -this for the fourth time and without reply.

July 28, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Bill,

Thank you for sharing your feedback. I’m sorry to hear about your experience and the disappointment this has caused.

I’ve passed your comments to our management team, who are already looking into this for you. Someone will be in touch with you directly very soon to discuss things in more detail and work towards a resolution.

Warm Regards,
Callum

Rated 5 out of 5 stars

Ade was brilliant

Ade was brilliant. Really friendly and helpful when sorting out two replacement items for our new kitchen, which we are delighted with. Wren’s customer support has been spot on throughout the whole process from design through to delivery

July 30, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Alan,

We're so pleased to hear about your excellent experience with our team member. It's wonderful that they were friendly and helpful in sorting out your replacement items. We appreciate your kind words!

Warm Regards,
Callum

Rated 5 out of 5 stars

Lee is a lovley down to earth person…

Lee is a lovley down to earth person …Very friendly and polite and does his job well …It’s been a lovley experience
Thankyou

July 30, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Nicola,

We're so pleased to hear about your lovely experience! It's wonderful to know that our team member was friendly, polite, and did a great job. Thank you for your kind words!

Warm Regards,
Callum

Rated 5 out of 5 stars

C Smith our surveyor was very helpful.

The surveyor was really helpful and respectful of the home and personal items.
They explained the next steps in the process and answered all our questions.

July 30, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Lisa,

We're delighted to hear about your positive experience with our team. It's wonderful to know that our surveyor was helpful and respectful, explaining the next steps and answering all your questions.

Warm Regards,
Callum

Rated 5 out of 5 stars

5tars all the way very chatty bloke…

5tars all the way very chatty bloke nice to talk to very pleasant to deal with thank you l.mills

July 30, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi,

We're delighted to hear about your positive experience with our team member. It's wonderful to know they were chatty and pleasant to deal with. Thank you for your kind words!

Warm Regards,
Callum

Rated 5 out of 5 stars

The engineer was extremely…

The engineer was extremely knowledgeable about his brief, polite and very professional.

July 30, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Ben,

We're delighted to hear about your positive experience with our team member. It's wonderful to know they were knowledgeable, polite, and very professional. Thank you for your kind words!

Warm Regards,
Callum

Rated 5 out of 5 stars

Perfect experience Wren Swindon

Perfect experience Wren Swindon, Ana designed our perfect kitchen and wider team including measuring, delivery and customer service were all so helpful and professional. Good price, we are delighted.

May 31, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Rachel,

We're so pleased to hear about your perfect experience with our team. It's wonderful that your kitchen designer created your ideal kitchen and that the wider team was so helpful and professional. We appreciate your kind feedback!

Warm Regards,
Callum

Rated 5 out of 5 stars

G Newbery came to measure our kitchen…

G Newbery came to measure our kitchen and did a great a job. Very polite, helpful and understanding with all our requirements. Thank you Gary!

July 30, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Sian,

We're so happy to hear that your kitchen measurement service was a success! It's wonderful that our team member was polite, helpful, and understanding with all your requirements.

Warm Regards,
Callum

Rated 5 out of 5 stars

Roy 100%

Roy was very friendly, informative and easy to talk to. He left us with a wren booklet pack and booked our appointment in store. Thank you so much for all your help Roy!

July 30, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Laura,

We're so pleased to hear about your positive experience and that our team member was friendly, informative, and easy to talk to. We appreciate your kind words!

Warm Regards,
Callum

Rated 5 out of 5 stars

Wren Kitchen Home Measure

Paul was surveying our kitchen prior to a new one being installed. He was efficient knowledgeable and pleasant. We are a busy household plus a dog. He made everything seamless

July 30, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi June,

We're so pleased to hear that your experience with our team member was efficient, knowledgeable, and pleasant, especially with a busy household. We appreciate you sharing your positive feedback!

Warm Regards,
Callum

Rated 5 out of 5 stars

Bethany was really helpful

Bethany was really helpful

July 30, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Sabah,

We are so glad to hear that our team member was very helpful. We appreciate your kind words and 5-star review.

Warm Regards,
Callum

Rated 5 out of 5 stars

D Atkinson was professional and helpful

D Atkinson was professional and helpful

July 30, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Claire,

We appreciate your positive feedback and are happy to hear that our team member was professional and helpful. Thank you for sharing your experience!

Warm Regards,
Callum

Rated 5 out of 5 stars

Ilze was very polite

Ilze was very polite, welcoming, and helpful during my kitchen measurement appointment. She explained everything clearly, worked with care, and made the whole process feel easy and comfortable. Her friendly attitude and professionalism left a really positive impression.

July 30, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Nikolett,

We're so pleased to hear about your positive experience with our kitchen measurement appointment. It's wonderful that our team member was polite, welcoming, and helpful, making the process feel easy and comfortable. We appreciate you sharing your kind feedback!

Warm Regards,
Callum

Rated 5 out of 5 stars

Samuel was very helpful and detailed in…

Samuel was very helpful and detailed in getting my order done and I am happy with the service.

July 30, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Natalie ,

We're delighted to hear about your positive experience with our team member. It's wonderful to know they were helpful and detailed in getting your order done. Thank you for your kind words!

Warm Regards,
Callum

Rated 5 out of 5 stars

Excellent customer service

Customer services is usually a chore, especially with the agonisingly long hold times Wren have (40+ minutes!) but Bethanie was tremendously positive and helpful. She understood my problem instantly, was sympathetic to the intricacies of it and helped me reach a swift resolution. We even got cut off twice and she called me back no hesitation.

July 30, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Muhammad,

We're happy to hear that our team member provided such fantastic support. It's wonderful that your problem was understood instantly, and a swift resolution was reached. We appreciate the positive feedback.

Warm Regards,
Callum

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