Wren Kitchens Reviews 

Had a lovely visit from A Blurton today.
Very professional and friendly, arrived on time with excellent communication.
Great customer service.

Friendly, professional and done a thorough job measuring the kitchen

I recently bought a kitchen from Wren, and while I’ve unfortunately had a few issues with the product itself, I can’t fault Amanda for the support she’s given throughout the process.

My experience in the showroom (Leicester) wasn’t the best, and the customer service there left a lot to be desired. However, Amanda completely changed that experience. She has been incredibly helpful, personable, and genuinely lovely to deal with. She’s kept me informed, listened to my concerns, and gone above and beyond to help resolve the issues.

The problems I’ve had with the kitchen have been slightly disappointing, but Amanda’s professionalism and kindness have made a difficult situation much easier to deal with. Wren is very lucky to have someone like her on the team. Thank you, Amanda, for all your help!

Gary was very professional, polite and punctual. Very happy with visit, ran smoothly from start to finish.

He was greate and really helpful and answered the questions I had regarding my kitchen L Albrow

We have had a terrible service from Wren. Not sure where to start, firstly the customer service team are extremely rude and unhelpful. Our issue started with the sales representative making an error with the order. After three meetings, he still got the order wrong. We explicitly asked for the same doors as the first unit in the showroom and we received completely incorrect doors. After contacting their customer support, the lady said they have given the correct doors, it took one hour to explain this was the sales representatives fault who entered the incorrect title in the order. Moving on in this journey, the measurement for the quartz worktop is taking two weeks and that is the earliest they can do this, it will take another 10 days to receive the worktop so we are looking at a 3 week wait. During which, we have toddler and we will be without a kitchen. To top it off, they didn't deliver one unit and we have to wait another week for this. Wren's service is terrible and I wish we chose a different vendor.

I honestly feel the sales representative was very dishonest and lied about the entire process. Our colleague also had the same experience and we thought he may have just had some bad luck but it looks like we were wrong.

I think Wren know they have a confirmed order and they have their money, as customer's you are only going to buy a kitchen once in 15-20 years so they are not bothered on the level of service and care they provide. They just need sales and I feel as though a smaller bespoke company will provide better aftercare. In my opinion, Wren are a corporation and not a business that cares about its customers.

Maybe we have just been riddled with bad luck but even still, customer care have lack of empathy and are rude, as well as being patronising, terrible customer experience. To add to this, our sales rep has gone on a holiday and we have to wait for him before anyone can help with the incorrect doors given.

If you do choose Wren, just make sure you have the patience of a saint.

Currently experiencing huge issues with Wren.
Kitchen has been delivered, Wren installer found that measurements were incorrect so left our property, no installer has been found since. Been in limbo since 7th July.

Wrote a review on Trustpilot, which Wren replied to say they would be in touch, not heard a thing!! Awful customer service, AVOID THIS COMPANY!

Great service that provides a surveyor to ensure accurate measurements of your space. Very professional and knowledgeable.

Muhammad was super helpful, professional and kind.

I spoke with the lovely Sam today at the Wren customer services who made ordering extra items a smooth and pleasant experience! She was very patient when I had a problem trying to pay for my items due to having to open other banking apps to authorise my payment... Sam seemed very very experienced with product knowledge and when I asked if this was the very best price, she looked into it for me and managed to give me the best possible prices....so thank you Sam for going above and beyond! An asset to Wrens customer services!

I had a washing machine delivered as part of my new kitchen design.
The washer was a different type from what i chose instore.
I reported this to Wren via the app in the morning, by lunch time i had a call to say that a new replacement would be delivered and the redundant one returned.
Great service from Wrens customer support team

Rang to see if it was convenient to arrive earlier
Took his protective plastic shoe covers off outside when leaving
Explained everything
Made us feel at ease while he was in our home

The guy from Wren , Simon Mellor was all as hoped. On time, polite, professional and answered all our questions whilst measuring for potential new kitchen.
We are looking forward to the next step using VR to demonstrate what the kitchen will look like.
Many thanks
Hu

Polite, professional and punctual.

Installer's electrician went sick and there was NO replacement. After 4 weeks he attended my kitchen but hadn't been given 3 sockets. An unoccupied property, he left back door unlocked. Local Wren manager did not want to know, told me to ring installer -this for the fourth time and without reply.

Ade was brilliant. Really friendly and helpful when sorting out two replacement items for our new kitchen, which we are delighted with. Wren’s customer support has been spot on throughout the whole process from design through to delivery

Lee is a lovley down to earth person …Very friendly and polite and does his job well …It’s been a lovley experience
Thankyou

The surveyor was really helpful and respectful of the home and personal items.
They explained the next steps in the process and answered all our questions.

5tars all the way very chatty bloke nice to talk to very pleasant to deal with thank you l.mills

The engineer was extremely knowledgeable about his brief, polite and very professional.