Wren KitchensReviews 

Extremely polite and sincere upon meeting Tim very knowledgeable and very thorough with measurements etc

I rang and spoke to Samuel this afternoon. He was very polite, helpful and professional. He dealt with all my concerns, and was able to arrange delivery next week for a new replacement decor panel.
I was very impressed by the service.

Wren have provided a great customer service and outcome and as a consequence of the way they handled some potentially difficult delivery issues, they have proved that they place customer satisfaction and service at the heart of what they do. I would like to call out 2 members of the team - Callum from the Guildford outlet who was incredibly helpful and creative in designing my kitchen and Zasha in the central customer service team. Through her professionalism and common sense caring attitude Zasha managed to prevent a delivery problem from becoming a major issue for me. In all my dealings Zasha showed great empathy and care and was keen to resolve matters in a fair and balanced way. In today’s often difficult world, Zasha’s approach was refreshing and positive and made Wren stand out from the crowd in terms of putting customers first. The end result was a happy customer and super kitchen. I would recommend as many people as I could to Wren on the back of this service.

Leon lamb was extremely helpful in ordering replacement hinges for us. He was patient and helpful on the zoom call and called us straight back afterwards to complete. Outstanding service.

Polite and affable. Just got on with it!

Thank you Donna for all your help today very professional excellent service from you and your team at wren

Samuel was very helpful. He explained everything thoroughly. He took his time and answered the questions properly. Thank you Samuel for your support and service.

Great customer service, very helpful and friendly

Quick response and great attitude. Jordan was knowledgeable and went out of his way to help. Would recommend Wren - my third kitchen I have bought and installed for family.

Bailey was very helpful, and was able to get a replacement part sent out for the missing corniche. Overall excellent service.

Thank you Jordan for actioning my request so promptly. No faff, service like it shoukd be, past calls have not been as easy, so I appreciate it.

Worst company ever. They put on order what ever they want. Installation team doesn’t have this is a joke. If I have to choose again I wouldn’t do it again. Please spend your money somewhere else.
Trust me, you will regret it.

Samual was very good at listening and promptly taking action to resolve our query. Excellent service, our experience with him did offer a bit of consolation for us.

I had an extremely disappointing experience with Wren Kitchens, particularly with the kitchen designer.
From the very beginning, I made it clear on several occasions that we were keeping our existing worktops because they were less than a year old. Despite this, the designer produced a kitchen plan based around different-sized worktops, resulting in a design that simply didn't work with what we already had. This caused unnecessary delays, frustration, and additional stress that could have been avoided if our requirements had been listened to.
To make matters worse, several parts arrived either missing or damaged, creating even more inconvenience and delaying the installation further.
What disappointed me most was the response when these issues were raised. When I challenged the designer about the incorrect measurements and worktop issue, he denied knowing we were keeping our existing worktops, despite having been told multiple times during the design process. From my perspective, this contradicted our earlier discussions and left me feeling that responsibility was being avoided rather than the problem being addressed.
Overall, the lack of attention to detail, poor communication, missing and damaged parts, and the way the issues were handled have left me with very little confidence in Wren Kitchens. I would not recommend them based on my experience. Avoid but in particular kings lynnn sales office . On a positive note the customer services team and after sales support have been extremely helpful in their response .

Had an issue with cupboard shelve sizes , rang customer services and all sorted . Very helpful and polite operator

Delivery service call centre was polite, patient, professional and helpful.

Can't comment on the kitchen itself at the moment as we've not had it!
Delivery was scheduled to arrive a few weeks ago, we asked if we could delay the delivery as builders had found a few issues they needed to sort, was told no can do, partner cleared out the waterproof lean-to but when driver arrived said they weren't happy to leave there so for £150 they could re-deliver again, absolutely fine with that no problem at all, so they took it away and we rearranged the delivery for last Monday, partner took the day off work (self employed so lost a days pay) builders were booked to come on the Tuesday, partner contacted wrens at 3 and was assured was still due to be delivered today and can arrive anytime, ok no problem as long as we were still going to get this that day, not a call or message to advise of any issues, we have been in contact daily and no one one seems to know where the kitchen is or when we will receive this! Builder arrived today hoping by some miracle we had received it but nope! Builders aren't just sitting around they have other jobs to do or they to schedule around work, Wrens have offered us £300 as a goodwill gesture but we just want our kitchen! It seems like no one has a clue where it is, it cannot be that difficult to track this
Down and get out for delivery especially as you promised delivery a week ago!
I worry that they cannot actually locate this so that's why we have radio silence

Terrible quality kitchens. Kitchen is barely 6 years old and all the panel coatings are peeling, larder cupboards that were not fit for purpose are now to the point the door doesn't shut, overhead units with poorly designed brackets that now do not hang straight. Fading of all the colours of the kitchen ruining the sleek appearance when new. Top tip, go somewhere else because the customer service and lifespan of these frankly not cheap kitchens is utterly diabolical.

Please email me on the contact email provided as the account details may differ.

We'd had our bedroom installation booked for weeks. We emptied and prepared the room in advance, and I even booked time off work to be at home for the installation.

The furniture was delivered a couple of days beforehand, but on the scheduled installation day, nobody turned up and nobody contacted us to explain why. When I called the installation team, I was told the installer had cancelled the job because they were too busy, and the installation team hadn't even been informed.

We're now left with around 30 boxes spread throughout the house and still have no revised installation date. Considering we've paid almost £1,500 for the installation service, this is extremely disappointing. It's frustrating that we've had to chase for information, especially as the service we received in-store was good.

Still waiting for a call back...

Very helpful customer support agent Finlay