Wren Kitchens Reviews 

Excellent work
Well organised
Systematically delivered and arranged nicely too

Thanks to Mitchell and Toby

Regards
Nilesh

Donna was extremely helpful given our ongoing issues with replacement parts...

I genuinely hope the staff misunderstood Wren’s policy, because if they didn’t, this is ridiculous.

We bought a house containing a Wren kitchen that is less than two years old. I completely accept that the original warranty does not transfer to us as the new owners – that isn’t my complaint.

A handle has broken and a cutlery organiser is missing, so we went into Wren simply wanting to BUY the correct matching replacements.

We were told that because we weren’t the original purchasers of the kitchen, Wren wouldn’t supply the parts. I then asked whether we could just purchase them separately.

I was told that Wren now requires customers to commit to buying at least five units.

I specifically asked: “So I have to buy five units before you’ll sell me a replacement handle?”

The member of staff confirmed that this was correct and even acknowledged herself that it sounded ridiculous.

I asked for a manager, who reiterated the same position.

To be clear: I wasn’t asking for anything under warranty or asking Wren to give me anything for free. I was trying to PAY Wren for two matching components for a relatively new Wren kitchen.

If this is genuinely Wren’s policy, prospective customers should consider what happens if they sell their house and the next owner later needs a matching component. Apparently owning a Wren kitchen isn’t enough for Wren to sell you a replacement handle – you may need to buy five kitchen units first.

I have contacted Wren directly for clarification and will update this review depending on their response.

I had an issue arising from my Wren kitchen installation last year. The Wren store staff member, Violet, who dealt with me, was most helpful and acknowledged there was a problem. I appreciated how she listened and she provided advice on contacting customer care, which I then did. I rang Customer Care and spoke to Abby, was also very friendly and helpful and she was able to sort out a new order for the problem kitchen surface to be replaced. I was very impressed by the service I received from both Violet and Abby.

Straight forward, honest and knowledgeable.
Felt comfortable and confident with him.
Surveyor was Roy Barkley

We have just had our worktops and up stands done by Nicky, Danny and Connor from new vision granite and my god what a great job they did. A very professional team of lads who have done the most amazing transformation to our kitchen.
Cheers boys

April was extremely helpful, lovely to talk to and very professional. 10/10

Sound bloke, very friendly and professional would highly reccomend!

T moyo

I contacted Wren today regarding an item and was really impressed with the service I received. Bilal was extremely friendly, helpful, and easy to talk to, and the issue was resolved straight away with an immediate refund. The whole process was quick and hassle-free. Wren has definitely lived up to its reputation for excellent customer service.

I am writing this to warn other shoppers about a serious safety hazard at Wren Kitchens and the company’s disappointing response to a public safety issue.
While visiting a showroom, a heavy, loose sample dropped completely through the bottom of a display unit and smashed directly onto my foot. There were absolutely no warning signs or hazard notices on or around the display to alert customers to be careful. This design failure and subsequent injury were directly witnessed by my husband and a member of Wren's own staff.
The impact caused severe bruising and soft tissue damage. A doctor at A&E has confirmed the injuries and stated it will take up to 8 weeks to completely heal. Although the hospital classified it as a minor soft tissue injury, it has significantly impacted my daily life. It has caused me a great deal of distress, and because my foot was so incredibly tender, I was unable to enjoy my normal walks for a couple of weeks.
Despite the clear mechanics of what happened—that the unit allows loose samples to fall straight out of the bottom onto customers with no safety barriers or warnings—Wren's internal investigation concluded that the unit was "operating as designed" and refused any liability. If a public display unit is designed to allow components to drop out and cause injuries requiring hospital treatment, it is a fundamentally flawed and unsafe design.

T moyo visited for a measuring Appontment, polite and well mannered

Alex and John did a great job. It was not an easy delivery but they took great care of the kitchen and were very helpful

It was an excellent service from start to finish. From the way we were looked after in the showroom through to the delivery and installation. I had reason to ring Wren regarding a hairline crack in the sink and spoke to a lovely young lady called Bailey. She dealt with everything efficiently and we had a video call where I took a zoom video of the sink which while we were talking Bailey sent across to organise a replacement. Supper efficient. All in all a nice experience and a first class job. Well done Wren Kitchens

Leon came out to measure up for my wardrobes and vanity unit, super helpful and really friendly! Great service, thank you 😊

Would highly recommend Wren (Colchester) to anyone considering a new kitchen. Our amazing designer Sef gave us all the time and attention we needed to design our perfect space, making numerous changes along the way, nothing was too much trouble. From the quick delivery to the after care we have received, it has been 10/10 every step of the way and the quality of the kitchen speaks for itself - we have had so many compliments. The value for money is there to be seen. Sef was more than happy to make sure we had everything we needed and didnt miss out on any of their amazing offers.
Thank you Sef and the whole Wren team for making this such a smooth and stress-free process.
Lydia & Jamie x

Wren kitchens are NOT fit for purpose. After spending £14k on a kitchen and after only 3 years 4 doors, the laminate has lifted. Only to be told it's due to heat/steam etc!! 😡we would have to purchase new doors. Absolutely furious. So obviously these kitchens are just to sit in and admire. Not to use your dishwasher or cook in! Absolute disgrace !

Thandazani Moyo very plesent young man , knows he's job well

I spoke to a customer service installation lady called Lindsay .
She was so professional attentive and very caring towards my issue, honestly she was a fantastic representative of Wren kitchens and sorted out my concerns straight away, and my replacement parts are on order ,thankyou Lindsay regards Bob

Simon mellor was so helpful

Kept us informed of arrival right from booking to the appointment, G. Bowman was friendly and got on with job