Wren Kitchens Reviews 

98,546
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 7,665 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and politeness, from initial measurements and design to delivery. Many appreciate the thoroughness and efficiency of individuals, noting their clear explanations and pleasant interactions, often describing the overall service as excellent. However, some customers noted significant product quality issues, including items arriving damaged, faulty components like leaking hobs or uneven worktops, and kitchens deteriorating within a year. Some reviewers were dissatisfied with customer service, citing false information, slow responses, or needing to escalate issues. A few also experienced delivery delays or received incorrect/damaged replacements.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their helpfulness, politeness, and... See more

Service

Customers consistently note ambiguous experiences with service, with many praising the politeness,... See more

Product

Reviewers highlight ambiguous aspects of product quality, with many expressing significant disappointment... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers expressing satisfaction with... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some praising the timely and respectful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered my kitchen, it was to be installed by an independent contractor. All went well, even when some damaged in transit panels were replaced. However, the gas hob was found to have a leak as soon as... See more

Company replied

Rated 5 out of 5 stars

We recently had C. Cale from Wren Kitchens out to measure our bedrooms, and we couldn't be more impressed. C. Cale was excellent throughout the entire process—you can tell he is highly experienced, as... See more

Rated 5 out of 5 stars

We bought our new kitchen from Wren after being fed up with the hard sell from others, there is none of that with Wren. Everyone from design to customer care has been very helpful. The product is exc... See more

Company replied

Rated 5 out of 5 stars

M Perry came to measure for two potential scenarios for our future kitchen. Nothing was too much trouble and was more than happy to answer queries relating to positions/potential for future applia... See more


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Kitchen Remodeler

About Wren Kitchens

Written by the company

At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.

The Wren Way

Written by the company

Our heritage
The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
Welcoming showrooms
Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
Free design service
We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
Made to order
Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
With you from start to finish
Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
Made in Britain
As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
Professional fitting service
Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
Fitted bedrooms now available!
With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

99K reviews

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4.3

All reviews

(98,546)

7,511 reviews in the last 12 months

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Rated 5 out of 5 stars

Mark Rawlinson came to our house to…

Mark Rawlinson came to our house to measure up for our new kitchen. He was on time, very knowledgeable and not at all pushy. He answered any queries we had and he was excellent. Very happy with his visit. Thank you

July 19, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service.

Gavin Jepson provided an excellent friendly service. He kept us updated on his arrival time. He was very professional and knowledgeable and a credit to Wrens.

July 19, 2026
Unprompted review
Rated 5 out of 5 stars

Initial room survey

Very clear explanation of what was going to happen and how it links in with the design process. Thanks D Haughton! Now it’s Rebecca’s turn (Stirling branch).

July 19, 2026
Unprompted review
Rated 5 out of 5 stars

Ciaran Martin from wren kitchens came…

Ciaran Martin from wren kitchens came out to measure a fitted wardrobe and it was super slick and professional. Covered everything from what flooring was being used in the room to measurements of the skirting boards etc would use again and very friendly.

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

Kitchen Survey

The scope is for a site survey carrying out the actual measurements of our existing kitchen layout. The surveyed has been booked between 2-3pm yesterday, A surveyor named Josh arrived @ 2:15pm, and before started taking up measurements he asked me about few details that had something to do with our preference, which is an indication that he knows what he is doing. After few minutes of conversation he started to take measurements at the same time drawing the layout. The way he measured our kitchen was truly a detailed type ensuring that he won’t forget even one single critical measurement. Taking some critical photos seeking my permission which is again a sign of professionalism. He finished at 2:50pm, and before leaving our kitchen he again quickly ran a check and ensure he captured everything. I would considered this as a service de luxe. Thank you Wren Kitchen and above all thank you, Josh, for giving us a feeling of comfort, and I therefore conclude that we are in good hands.

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

A great surveyor.

Simon Mellor was very professional and knowledgeable and gave us lots of tips when discussing our design with the designer. Very approachable and helpful and a credit to Wren. Thank you.

July 19, 2026
Unprompted review

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