Wren Kitchens Reviews 

98,905
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 7,665 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and politeness, from initial measurements and design to delivery. Many appreciate the thoroughness and efficiency of individuals, noting their clear explanations and pleasant interactions, often describing the overall service as excellent. However, some customers noted significant product quality issues, including items arriving damaged, faulty components like leaking hobs or uneven worktops, and kitchens deteriorating within a year. Some reviewers were dissatisfied with customer service, citing false information, slow responses, or needing to escalate issues. A few also experienced delivery delays or received incorrect/damaged replacements.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their helpfulness, politeness, and... See more

Service

Customers consistently note ambiguous experiences with service, with many praising the politeness,... See more

Product

Reviewers highlight ambiguous aspects of product quality, with many expressing significant disappointment... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers expressing satisfaction with... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some praising the timely and respectful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered my kitchen, it was to be installed by an independent contractor. All went well, even when some damaged in transit panels were replaced. However, the gas hob was found to have a leak as soon as... See more

Company replied

Rated 5 out of 5 stars

We recently had C. Cale from Wren Kitchens out to measure our bedrooms, and we couldn't be more impressed. C. Cale was excellent throughout the entire process—you can tell he is highly experienced, as... See more

Company replied

Rated 5 out of 5 stars

We bought our new kitchen from Wren after being fed up with the hard sell from others, there is none of that with Wren. Everyone from design to customer care has been very helpful. The product is exc... See more

Company replied

Rated 5 out of 5 stars

M Perry came to measure for two potential scenarios for our future kitchen. Nothing was too much trouble and was more than happy to answer queries relating to positions/potential for future applia... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Kitchen Remodeler

About Wren Kitchens

Written by the company

At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.

The Wren Way

Written by the company

Our heritage
The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
Welcoming showrooms
Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
Free design service
We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
Made to order
Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
With you from start to finish
Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
Made in Britain
As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
Professional fitting service
Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
Fitted bedrooms now available!
With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

99K reviews

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4.3

All reviews

(98,905)

7,910 reviews in the last 12 months

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Rated 5 out of 5 stars

Site survey by Saranga Perera

Saranga Perera recently conducted a survey at our residence. We found her to be polite, professional, helpful, and exceptionally kind, demonstrating a remarkable depth of knowledge. While the design phase has not yet commenced, we were thoroughly impressed with Saranga's performance and efficiency, and we believe she is deserving of commendation.

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Michael the surveyor

Michael the surveyor was very polite, courteous and knowledgeable. He took pride in what he was doing and explained things to me as he went along

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

Our new kitchen

From the first day we stepped in store we never felt under pressure to buy a kitchen and the chap we met on the day now we know him well having bought our new kitchen from him chiwashira jokonya he was very helpful and gave us a no pressure feeling when we first started looking for our dream kitchen and must say he’s very professional nothing seams to much trouble and he made us feel at ease and now we can’t wait for our kitchen to be delivered
Thank you chiwashira

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

No complaints…

Thank you Chris for our kitchen measure this morning.
No complaints what so ever.
Punctual friendly efficient and professional.

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Wren install team C Parker

C Parker from Wren instal team was polite and engaging. She worked quickly and without fuss and was able to answer any questions I had which was great because I had a 3 year old running around!

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Dave Bradbury was amazing

Dave was amazing, very helpful, answered any questions I had and made the experience very easy. Very good at his job and knowledgeable. Would definitely use Dave again. Service was amazing his interaction was respectful and happy.

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Matt Perry came and measured up our kitchen and then Daniel Hardesty was the guy who designed our kitchen in the show room both first class on knowledge and customer services.

July 19, 2026
Unprompted review
Rated 5 out of 5 stars

T Moyo

I had an excellent experience with T Moyo - the gentleman who came to measure up for a new kitchen. He arrived on time and he was polite and helpful and took notes of all our requirements. The measuring process was thorough and hopefully the next stage the design of the kitchen will be as good.

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer experience

Gave me a text beforehand with a more specific eta. Was pleasant. Friendly. Explained what he was going to do and why and made me feel really at ease.
Thanks Andy. A Goss

July 23, 2026
Unprompted review
Rated 1 out of 5 stars

Wren warranty process very time consuming

Having purchased a kitchen through Wren a year ago, I am having problems dealing with their aftercare/warranty service. Constantly having to repeat myself endlessly and very time consuming. I've complained before about Wren and I'm having to complain again because nobody really wants to deal with any queries face on. The Wren approved workers clearly cut corners on the last day of the job resulting with an uneven floor and noisy floor tiles. One year on and it's just getting worse. I've contacted Wren numerous times under warranty period but it just seems to drag on waiting and then receiving a generic response days or weeks later. I really, really wish I didn't purchase a kitchen through Wren because nobody wants to deal with anything. They don't listen. They cut corners. They don't respond proactively. I shouldn't be doing their job for them chasing things up. They wanted me to complete a form to send off to the flooring supplier. Why? There's nothing wrong with the actual flooring product apart the fact Wren workers cut corners and decided not to level the floor prior to fitting. Really unhappy with service across all aspects. Not worth the money paid.

July 23, 2026
Unprompted review

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