Wren Kitchens Reviews 

98,438
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 7,413 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and knowledge, often highlighting their patience and positive attitude in guiding design choices and resolving issues. Many people commend the excellent customer service and aftercare, noting the team's efficiency, empathy, and ability to address concerns promptly. Reviewers also appreciate the smooth and well-communicated delivery service, often arriving on time and handled with care. Conversely, a small portion of people felt dissatisfied with product quality, citing issues like peeling coatings, yellowing cupboards, damaged items, or design flaws such as ill-fitting parts. Some reviewers also experienced difficulties with customer service responsiveness, including long hold times, unaddressed guarantees, or unfulfilled promises. Additionally, a few customers reported problems with installation, such as significant delays, missed appointments, or negative staff attitudes.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Service

Customers consistently note ambiguous experiences with service, with some praising the initial sales process... See more

Product

Reviewers mention ambiguous feedback about product quality, with some customers expressing significant... See more

Customer service

Clients share ambiguous opinions on customer service, with many expressing significant dissatisfaction.... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers reporting positive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A lovely kitchen, local customer care great but central office not easy to get in touch with, long waits on the phone. We had difficulty getting them to agree to replacing a non working fridge and w... See more

Company replied

Rated 5 out of 5 stars

Seamless from start to finish. Mark R in the showroom at Peterborough. Designed perfectly. Good communication from the delivery service team. Arrived on day and time agreed. Jack and Robyn had driven... See more

Company replied

Rated 5 out of 5 stars

So, you know that feeling when you think you know exactly what you want, as it’s not your 1st rodeo, and then you come away having spent some time with a knowledgable person who guides you to make sub... See more

Company replied

Rated 5 out of 5 stars

called wren Broadstairs in the morning, appointment made for that day with Tom Wells. Tom texted to say when he would arrive. Tom was very professional, explained everything he was going to do and... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Kitchen Remodeler

About Wren Kitchens

Written by the company

At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.

The Wren Way

Written by the company

Our heritage
The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
Welcoming showrooms
Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
Free design service
We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
Made to order
Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
With you from start to finish
Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
Made in Britain
As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
Professional fitting service
Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
Fitted bedrooms now available!
With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

98K reviews

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4.3

All reviews

(98,438)

7,360 reviews in the last 12 months

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Rated 5 out of 5 stars

Andy Moss - great professional

Andy Moss came at 6pm sharp on a Friday evening. Thoroughly went round our new extension double checking, triple checking everything. True professional. So polite, friendly, explained everything. Thanks Andy - top job.

July 17, 2026
Unprompted review
Rated 1 out of 5 stars

The price quoted was misleading as was…

The price quoted was misleading as was assured did include extras such as removal of radiator and fitting of appliances being purchased as part of the kitchen.
This was not accurate, as when fitter came to do a prefit inspection I was given an additional charge of £2,000 on an already 10k kitchen. Over half of this was for things I was told were covered already.
When I phoned show room was told this was in fact correct and the things I was told had already been covered were not.
Found my dream kitchen but will be cancelling my order due to misleading pricing

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service

I would like to say thanks to customer service agent Samual for helping me out today
I had a complaint that had been ongoing for quite some time, and it had become a very frustrating experience. Samual who took over my case was professional, patient, and genuinely committed to finding a resolution. He kept me informed throughout the process, listened to my concerns, and worked hard to ensure the issue was resolved and he promised me that he will keep in touch till it’s fully resolved.

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Gary was great

Gary was great! spot on the time stated and called 15 minutes before arriving. He was very polite and knowledgeable, he took loads of measurements and discussed the options for our meeting at the showroom

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Amazing experience, if I could have my kitchen measured every day by this guy I would (though I doubt he’d want to with all my ‘stuff’ everywhere🤣)
Helpful and knowledgeable.
Ps, don’t forget we’re going halves on this review, bank deets to follow 🤪

Take care x

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

After visiting the showroom L Albrow…

After visiting the showroom L Albrow came to survey our kitchen/dining room. We found him really easy to deal with and he explained what he was doing and why..even asked if he was okay to open the cupboards to look inside at the layout under the sink etc.

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Had my kitchen measured today by Keith Wooldridge. Very thorough,professional and a genuinely lovely guy.

July 17, 2026
Unprompted review

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