Wren Kitchens Reviews 

101,297
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 9,745 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the helpful and professional staff members who make measuring, design, and delivery appointments exceptionally smooth, polite, and thoroughly pleasant. Local consumers often value the highly efficient service and friendly, accommodating approach experienced during personal showroom visits and initial home assessments. However, some customers also noted frustrating issues regarding delivery delays, poor packaging quality, and damaged items arriving at their homes. Reviewers specifically mentioned receiving incorrect replacement parts, measurement errors, and experiencing difficult communication challenges when trying to resolve these ongoing problems through the standard customer service channels.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting helpful designers and professional... See more

Service

Reviewers highlight positive aspects of service, noting that staff members are very thorough, professional,... See more

Product

Customers consistently note ambiguous experiences with product quality and design. Many consumers report... See more

Customer service

People report ambiguous experiences with customer service. Reviewers frequently highlight communication... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers report punctual arrivals, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were impressed with the delivery from Ben & John, and the two other crew members who joined them. They were polite, respectful and took care to stack the materials appropriately. They kept well wi... See more

Company replied

Rated 5 out of 5 stars

Wren didn’t send all items needed for our renovation but when I called them, a customer service advisor called Laura handled everything so swiftly and efficiently and sorted out all issues easily. It’... See more

Company replied

Rated 5 out of 5 stars

This is a review for a bedroom installation . Whole process was easy and very seamless from design to delivery to installation and pick up of the rubbish. Andy worked tirelessly to install a wardr... See more

Company replied

Rated 5 out of 5 stars

Our pre-assembled Wren kitchen was delivered today, by two very polite and accommodating deliverymen. They made the delivery of the kitchen seamless. Although they definitely worked hard. We had plent... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Kitchen Remodeler

About Wren Kitchens

Written by the company

At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.

The Wren Way

Written by the company

Our heritage
The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
Welcoming showrooms
Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
Free design service
We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
Made to order
Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
With you from start to finish
Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
Made in Britain
As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
Professional fitting service
Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
Fitted bedrooms now available!
With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

101K reviews

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4.4

All reviews

(101,297)

9,537 reviews in the last 12 months

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Rated 5 out of 5 stars

How amazing was the 2 guys that came…

How amazing was the 2 guys that came today friendly and did an absolute amazing job on fitting my Quartz worktops i will give them 100% recommendation to come and fit your Quartz worktops and I would like to thank you again for doing such an amazing job we can now steat to enjoy our beautiful kitchen thanks to theses 2 fantastic men

September 3, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Eileen,

We're so pleased to hear about your excellent experience with our team members. It's wonderful that they were friendly and did an amazing job fitting your Quartz worktops. We appreciate your high recommendation!

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Lee was very helpful

Lee was very helpful, and was polite and professional for the duration of our measure up appointment. He showed true expertise with appliance regulations and flexibility with remeasuring, due to ongoing renovation work. We would highly recommend L. barrington.

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

Both Laura and Amanda

Both Laura and Amanda, dealt with our concerns promptly and in a polite manner. They were both super friendly, knowledgeable about the product and the options available to enable a satisfactory resolution.
Real credit to Amanda and Laura that they are so approachable.

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

50297144

50297144
Large order delivered at time arranged.
Delivered by S Daley and colleague.
They were helpful and polite placing the items as requested in 3 different places.
Parked and drove with care down our drive. Ordered in Ashton served by AJ 07756594973. We look forward to seeing it assembled.

September 3, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Valerie,

We are so pleased to hear about your positive delivery experience and that our team was helpful and polite. We appreciate you taking the time to share your feedback and look forward to hearing about the assembly!

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

L Barrington

L Barrington was very thorough in his planning and measurements. He explained the process and legal requirements for the placement of appliances and units. L Barrington was very transparent about remeasures for the alterations/building work currently being conducted. Overall, he was very polite, helpful, and is a credit to the company.

September 3, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hello,

We're delighted to hear about your excellent experience with our team member. It's wonderful that they were thorough, transparent, and explained everything clearly. We appreciate your kind words!

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Jordan Taylor was excellent

Jordan Taylor was excellent. Great support and advice

September 3, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Paul,

We truly appreciate your kind words and are so pleased to hear that Jordan was excellent, providing great support and advice. Thank you for your positive feedback!

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Enzo Quartz work top fitted today by…

Enzo Quartz work top fitted today by Sam Lewis and his brother.
Excellent service, from arrival to finish. Fantastic attention to detail and understanding.
Very professional whilst being really friendly good guys. Would highly recommend Sam to anyone.

September 3, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Grant,

We're so pleased to hear about your excellent experience with the worktop fitting. It's wonderful that the team provided such professional and friendly service, with fantastic attention to detail.

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Great customer service from Bethanie…

Great customer service from Bethanie who resolved the issue quickly and professionially.

September 3, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Marc,

We're delighted to hear about your positive experience! It's wonderful to know that Bethanie provided great customer service and resolved the issue quickly and professionally. Thank you for your kind words!

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Gavin was great

Gavin was great, very knowledgeable, neat and tidy

September 3, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Robin,

We appreciate your feedback and are delighted to hear that Gavin was knowledgeable, neat, and tidy. Thank you for sharing your positive experience!

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Surveyor visit

I had the surveyor visit today prior to my design appointment. M Williams was very polite and efficient when taking measurements of my kitchen. He was also very relaxed and friendly with my dog, it’s appreciated.

September 3, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Anabel,

We're so pleased to hear about your positive experience with our kitchen measurement service. It's wonderful that our team member was polite and efficient, and we appreciate the kind words about their friendly interaction with your dog.

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Very polite and friendly

Very polite and friendly

September 3, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Mae,

We appreciate your feedback and are so glad to hear that you found our team to be very polite and friendly during your visit with us. Thank you for sharing!

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Wren delivery drivers Steven…

Wren delivery drivers Steven Kennedy&Samuel Young couldnt have been more professional&friendly!

September 3, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Good Afternoon,

We're so happy to hear our delivery team provided such professional and friendly service. We appreciate you sharing your positive experience!

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Wren delivery

Great service the guys took fantastic care with the goods that were delivered along with being very efficient.

September 1, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Ryan,

We're delighted to hear about your positive experience! It's wonderful to know that our team took fantastic care with your goods and were very efficient. Thank you for your kind feedback!

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Prompt polite

Prompt polite, no issues, lovely men - quick and no inconvenience

September 3, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Caroline,

We're delighted to hear about your positive experience! It's wonderful to know that our team was prompt, polite, and efficient, causing no inconvenience. Thank you for your kind feedback!

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Very pleased with M Sabin visit,

Very pleased with M Sabin visit,
punctual, efficient explained the next steps Thank you

September 3, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Mr Cooper,

We're delighted to hear about your positive experience! It's wonderful to know that our team member was punctual, efficient, and clearly explained the next steps. Thank you for your kind feedback!

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Excellent customer service

I had a problem with a replacement order. Samantha quickly identified the problem which was missing images. She then sent me a link to engage in a video call with her which she guided me through. I was able to show her the problem areas and she took the photos and processed the order immediately, along with the delivery date. Samantha was very pleasant and knowledgeable and made the whole process easy for me.

September 3, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Fiona,

We are so pleased to hear about your positive experience with our team. It's wonderful that the problem was quickly identified and resolved, making the process easy for you.

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Great service from Lee Albrow

Great service from Lee Albrow. Professional, friendly and really thorough. Would definitely recommend!

September 3, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Kirsty,

We're delighted to hear about your positive experience! It's wonderful to know that our team member was professional, friendly, and very thorough. Thank you for your kind words and recommendation!

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

A Quick and Careful Measurement

G Pearson is nice and polite, and he did the measurements very carefully. Thank you very much!

September 3, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Jin Lin,

We're delighted to hear about your positive experience! It's wonderful to know that our team member was polite and careful with the measurements. Thank you for your kind feedback!

Warm Regards,
Sam
Wren Kitchens

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