I dont leave reviews but this time im leaving one because this is horrible company to order something. 1. I ordered a table that never came they just say next week next week and it will never come.... See more
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See what reviewers are saying
We really liked the store because it offers a wide selection and high-quality furniture. But above all, it was a real pleasure to deal with the staff. Even though our situation was a bit unusual, the... See more
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XXXLuts is huge offline chain, so it's very reliable seller. Prices and assortment are really good especially during (often) promotion, ... but delivery service should be improved!!! Sometimes I have... See more
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We came today my partner and I and we have dealt with Daria ( designer of the kitchens) she was so helpful and friendly. Also the manager ( i don’t remember his name but he is kurdish) was so kind and... See more
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Company details
Written by the company
Die XXXLutz Unternehmensgruppe betreibt über 370 Einrichtungshäuser in 13 europäischen Ländern und beschäftigt mehr als 26.300 Mitarbeiter. In Deutschland tragen über 11.000 Mitarbeiter zum Erfolg der Gruppe bei, die hierzulande 57 XXXLutz Einrichtungshäuser und 47 Mömax-Trend- Mitnahmemärkte betreibt. Mit einem Jahresumsatz von 5,75 Milliarden Euro ist die XXXLutz-Gruppe einer der größten Möbelhändler der Welt. Im gemeinsamen GIGA Einkaufsverband werden zudem die mehr als 1,6 Milliarden Euro Umsatz von POCO (8.500 Mitarbeiter) gebündelt. Die XXXLutz- Gruppe hat ihren Deutschland-Sitz seit 2009 im mainfränkischen Würzburg. Im Zuge der weiteren Expansion ist 2019 dort eine komplett neue Firmenzentrale entstanden, die den Mitarbeiter ein attraktives Arbeitsumfeld bietet. Mit dem kontinuierlichen Wachstum von XXXLutz wird die Deutschland-Zentrale nur vier Jahre nach ihrer Eröffnung erweitert– insgesamt haben allein am deutschen Unternehmenssitz von XXXLutz rund 700 Mitarbeiter ihren Arbeitsplatz.
Contact info
Mergentheimerstr. 59 , 97084 , Würzburg, Germany
- info@xxxlutz.de
- xxxlutz.de
4.0
Great
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
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I dont leave reviews but this time im…
I dont leave reviews but this time im leaving one because this is horrible company to order something.
1. I ordered a table that never came they just say next week next week and it will never come.
2. Employees are the worst not helpful they raise your voice at you on the phone for their mistakes not communicative at all and they don’t explain nothing you just waste your time.
So yes don’t order from here speaking from my experience they not professional and u will have trouble with something you need.👍
June 19, 2026
Unprompted review
Reply from XXXLutz Deutschland
Good day Endrit,
thank you very much for taking the time to share your experience so openly.
We are sorry that you have not received your order as expected and that you found the contact with our customer service to be unsatisfactory. This does not reflect our standards for reliable delivery and respectful communication.
So that we can review your case and help you in a targeted way, please contact our service team by email at service@xxxlutz.de and include your order number. Please also attach your review so we can quickly assign your request to the correct case.
Kind regards,
Your XXXLutz Team
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I rarely leave negative reviews
I rarely leave negative reviews, but my experience with xxxLutz has been unacceptable from beginning to end.
My first order (Order No. **WMZ9EI**) was collected from the **Würselen** branch, and I transported it myself all the way to my home in **Maastricht, the Netherlands**. After unpacking everything, I discovered that almost all of the main bed components were incorrect and did not match the size I had ordered. This was not a minor mistake—it meant the bed could not even be assembled as ordered. Such a serious error should have been identified long before the product was handed over to a customer.
After contacting the Würselen branch, I had to wait about a week before they finally agreed to replace the bed. The replacement was processed under Order No. **WMZGFP**.
Unfortunately, the problems did not end there.
Because xxxLutz outsources delivery and assembly to a third-party company, I was contacted by their delivery partner. On the agreed delivery day, the installation team arrived **more than five hours late**.
My apartment building has both a dedicated furniture elevator and a staircase, and I live on the third floor. Instead of using the available elevator correctly, the installers unpacked my new bed directly on the dirty floor of the building without asking for my permission. Even after I repeatedly asked them not to place the furniture on the dirty floor, they only put pieces of cardboard underneath and continued. They also dragged the bed components through the dirty common areas of the building, showing very little care for a brand-new product.
When I suggested carrying the furniture upstairs using the staircase, one of the workers told me he wanted **extra money** to do so. I found this completely unacceptable and highly unprofessional.
After finishing the assembly, they immediately asked me to sign the paperwork. Like most customers, I trusted that the installation had been completed properly. However, after they had left and I carefully inspected the bed, I discovered that one of the interior side panels was completely broken. I have clear photographic evidence of the damage.
Receiving the wrong product under Order No. **WMZ9EI**, waiting another week for a replacement under Order No. **WMZGFP**, experiencing a delivery delayed by more than five hours, watching my furniture being handled carelessly, being asked for extra money, and finally discovering that the newly assembled bed was damaged is simply unacceptable.
What disappoints me most is not only the series of mistakes, but the complete lack of quality control, accountability, and respect for the customer throughout the entire process. Customers should not have to inspect every single part of a professionally installed product to discover damage after the installers have already left.
I sincerely hope xxxLutz takes responsibility for this experience, offers a genuine apology, and seriously improves both its quality control and the standards expected from the companies that represent its brand. A customer's signature should never be more important than delivering the correct product in perfect condition.
Based on my experience, I cannot recommend xxxLutz to anyone expecting reliable products, professional service, or proper after-sales support.
July 3, 2026
Unprompted review
Reply from XXXLutz Deutschland
Good day klant,
thank you very much for taking the time to share your experience in such detail.
We are sorry that your order gave you reason for criticism—especially regarding the incorrect parts upon collection, the waiting time until the replacement was arranged, the significant delay on the delivery/assembly day, the handling of the furniture components. This is not the standard of service we aim to provide.
Please contact our service team with your order number at service@xxxlutz.de and attach your review (and, if possible, the photos) so we can clearly assign the case, review it internally, and coordinate a solution with you as quickly as possible.
Kind regards,
Your XXXLutz Team
Reply from XXXLutz Deutschland
Guten Tag Nour Samara,
vielen Dank, dass Sie sich Zeit genommen haben, uns zu bewerten. Es freut uns sehr zu lesen, dass bei Ihnen alles super gut läuft und Sie rundum zufrieden sind. Wir freuen uns, Sie bald wieder bei uns begrüßen zu dürfen.
Viele Grüße
Ihr XXXLutz Team
Fast delivery and the product matches…
Fast delivery and the product matches the description perfectly. Very satisfied with my purchase. Highly recommended
June 9, 2026
Unprompted review
Reply from XXXLutz Deutschland
Good day Zuhour Jourieh,
thank you very much for taking the time to leave us a review. We are delighted to hear that your delivery arrived quickly and that the product matches the description perfectly. We’re glad you are so satisfied with your purchase and we look forward to welcoming you back to XXXLutz soon.
Kind regards,
Your XXXLutz Team
Reply from XXXLutz Deutschland
Good day Agostinho Sá,
thank you for taking the time to leave us a review. We are very pleased that you are happy with the material and that you highlighted the fast delivery — thank you also for your recommendation. We look forward to welcoming you back soon.
Many regards
Your XXXLutz Team
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Order on-line
Order on-line, and another day pick-up at the store. Easy and fast!
May 19, 2026
Unprompted review
Reply from XXXLutz Deutschland
Good day Paul Yen,
thank you very much for taking the time to share your feedback with us. We are delighted that your online order and the subsequent pick-up in store worked out easily and quickly for you. We look forward to welcoming you back again soon.
Kind regards
Your XXXLutz Team
3 things
3 things: Quality, good price and delivery speed. I got my couch in less than a month’s time for a very affordable price yet high quality. I love it 💯.
May 20, 2026
Unprompted review
Reply from XXXLutz Deutschland
Good day Langat Chepkoech,
thank you very much for taking the time to leave a review. We are delighted to hear that you are happy with the quality of your couch and that you also highlight the great price and the fast delivery.
We hope you continue to enjoy your new couch and look forward to welcoming you again soon.
Kind regards
Your XXXLutz Team
Very fast delivery
Very fast delivery, on time. Quality is as expected from the photos or even better.
May 14, 2026
Unprompted review
Reply from XXXLutz Deutschland
Good day ahmad gafer,
thank you very much for taking the time to share your feedback.
We’re very pleased that your delivery arrived so quickly and on time. It’s also great to hear that the quality met your expectations from the photos—or even exceeded them.
We look forward to welcoming you back soon.
Kind regards,
Your XXXLutz Team
Reply from XXXLutz Deutschland
Good day Orsulla,
thank you very much for taking the time to leave your review. We are very pleased that everything arrived on time and that you are satisfied with the quality of the furniture.
We look forward to welcoming you back soon.
Kind regards
Your XXXLutz Team
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Reply from XXXLutz Deutschland
Good day Zahorski Aliaksei,
thank you very much for taking the time to leave a review. We are delighted that you experienced our service as excellent and that you are satisfied with our selection as well as our prices. We look forward to welcoming you back again soon.
Kind regards,
Your XXXLutz Team
Mantagem team were very efficient and…
Mantagem team were very efficient and friendly.
April 30, 2026
Unprompted review
Reply from XXXLutz Deutschland
Good day Ericson Figueiredo,
thank you very much for taking the time to share your feedback with us. We’re very pleased to hear that our assembly team was so efficient and that you especially appreciated their friendly manner.
We look forward to welcoming you again soon.
Kind regards,
Your XXXLutz Team
Reply from XXXLutz Deutschland
Good day ALI REZA KHALEQYAR,
thank you very much for your review and your clear recommendation. We are very pleased that you were so satisfied with your purchase and that you recommend us so positively. We look forward to welcoming you back again soon.
Kind regards
Your XXXLutz Team
100% total garbage!!
100% total garbage!!! we order 4 different sets of furniture for each room in our new apartment. everything come in different date. everything comes with missing parts! everything comes with incomplete parts! need to rearrange another 10 schedule for this rubbish to complete their work! just go to IKEA instead!
April 1, 2026
Unprompted review
Reply from XXXLutz Deutschland
Good day Ryan Arantes,
thank you very much for taking the time to share your experience with us so openly. We sincerely regret that your deliveries arrived on different dates and that parts were missing or incomplete, which caused you a significant amount of additional effort and rescheduling.
So our service team can review your case specifically and work out a solution with you, please email your review along with your six-digit order number to service@xxxlutz.de.
Kind regards,
Your XXXLutz Team
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totally rubbish
totally rubbish, every time you buy something, it arrives home with missing parts and you wait weeks before get it and of course your furniture is in the middle of you apartment and not finished.
buy somewhere else, trust me.
March 30, 2026
Unprompted review
Reply from XXXLutz Deutschland
Good day Valerio M,
thank you for taking the time to share your feedback with us.
We are sorry to hear that your delivery appears to have arrived incomplete on multiple occasions and that you then had to wait a long time for the missing parts—especially when the furniture is left unfinished in the middle of your apartment, this is understandably very frustrating.
We have already forwarded your concern to our service team. Our colleagues will review the case and will get in touch with you to find a solution.
Kind regards,
Your XXXLutz Team
Product match my expectations and delivery team was amazing
The product match my expectations, I got on the date that was predefined. The delivery team was really nice they delivered in the place I ask not requiring from me any additional effort.
March 18, 2026
Unprompted review
Reply from XXXLutz Deutschland
Good day Silva,
thank you very much for taking the time to share your experience with us.
We are delighted that the product meets your expectations and that delivery took place on the pre-arranged date. We are especially pleased to hear your praise for our delivery team—it's great that everything was handled in a friendly manner and placed exactly where you requested.
We look forward to welcoming you back soon.
Kind regards
Your XXXLutz Team
Very disappointed
Very disappointed, we bought a sofa that looked great in the store and the quality seemed solid, which is why we agreed to the high price. Unfortunately, what was delivered feels like a completely different product. Within just 2 weeks the sofa already developed wrinkles and layers in the fabric, making it look worn out and old - only with 2 people using it. Looks like something that has been used for years.
What’s more upsetting is that the showroom sofa which must have had many people sitting on it every day still looked firm and well shaped. Ours lost its shape almost immediately. We reached out multiple times to raise this issue, but no proper response or service so far, which makes the experience totally frustrating.
March 5, 2026
Unprompted review
Reply from XXXLutz Deutschland
Good day Darakshan Javed,
thank you very much for taking the time to share your experience with us in such detail.
We are sorry to hear that you are dissatisfied with the quality of the delivered sofa and with the response you have received so far.
We have already forwarded your request to our service team. The team will get in touch with you to review the case and discuss the next steps together.
Kind regards,
Your XXXLutz Team
Harassment and stalking from their CS
Even after we erased our account, their agents didn't stop harassing us.
I do not advise anyone this company.
After they delivered us literally boxes full of garbage paper and cut wires, at the time some agent from cs stalked our nationalities ( no idea where but very creepy) and after we finally managed hardly to take our money back, we erased the account. After that we kept receiving harassing emails.
Instead of actually solving their clients issues, they engage in harassing ex ones.
Avoid at all costs!
Never ever we had similar experience with any company in Austria or abroad.
My experience is with xxx lutz online Shop and I assume the Austrian one as I live here. ps: we have contacted you at the time with no reaction if not from anonymous employees who sent plenty of fraudulent and illegal emails! also send them to an basic english course!we will go viral and legal!
February 24, 2026
Unprompted review
Reply from XXXLutz Deutschland
Good day Miki,
thank you for taking the time to share your feedback in such detail.
We are very sorry that you had this experience and that your impression was so negative. We take your comments regarding unwanted contact very seriously and would like to have this reviewed internally.
Since your review does not include a six-digit order number, please contact our service team directly at service@xxxlutz.de.
In your email, please include your six-digit order number and attach your review (as a screenshot or pasted text) so we can assign your case correctly and look into it.
Kind regards,
Your XXXLutz Team
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The product was of high quality and was…
The product was of high quality and was delivered quickly and in perfect condition.
February 17, 2026
Unprompted review
Reply from XXXLutz Deutschland
Good day Alex Daniel,
thank you very much for taking the time to share your feedback with us. We are delighted to hear that you are satisfied with the high quality of the product and that it was delivered quickly and arrived in perfect condition. We look forward to welcoming you again soon.
Kind regards,
Your XXXLutz Team
Reply from XXXLutz Deutschland
Dear XXXLutz customer,
thank you for your kind feedback. We look forward to welcome you back again soon.
Best regards,
your XXXLutz team
Reply from XXXLutz Deutschland
Dear XXXLutz customer,
thank you very much for the rating. We hope to see you soon again!
Best regards,
your XXXLutz team
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