YouStock Reviews 

1,549
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally polite, professional, and remarkably quick when handling heavy household items during removals. People also appreciate the smooth booking process and highly efficient collection service that consistently makes storing belongings completely hassle-free. Consumers repeatedly mention that communication is clear and the overall removal operation feels extremely organized and reliable. Some reviewers were not happy with customer service, noting uncooperative staff members and experiencing difficulties getting clear explanations regarding charges. A few other people also felt that slow packing procedures and uncommunicative support channels could be frustrating when complications arose.

What people talk about most

Service

Users describe positive interactions with service, highlighting punctual and efficient teams that make moving... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and punctual throughout the entire moving and... See more

User experience

Reviewers highlight positive aspects of user experience, frequently noting that the process is extremely... See more

Customer service

Reviewers express strong satisfaction with customer service, consistently praising the team for being... See more

Delivery service

Customers expressed great satisfaction with the delivery service, frequently highlighting that teams arrived... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Straight forward process and the collection team arrived within the given time slot. They were extremely helpful, professional and managed to fit in all my items even when it was over the original quo... See more

Company replied

Rated 5 out of 5 stars

We only contacted YouStock yesterday because my daughter needed to store a lot of boxes and other belongings. The customer service was very friendly and efficient. They quickly arranged for the coll... See more

Company replied

Rated 5 out of 5 stars

Pleasantly surprised with the entire experience. Right from booking with Paul, and his responses to my repeated questions, to the amazing collection and delivery service by John and his assistant. The... See more

Company replied

Rated 5 out of 5 stars

Sony and his colleague were both amazing, super swift, and did the work without any frustration. They were such a greta sport and did the job without any resentment. They brought a sofa up three flig... See more

Company replied


Company details

  1. Moving and Storage Service
  2. Moving Company
  3. Records Storage Facility
  4. Self-Storage Facility
  5. Storage Facility
  6. Warehouse

About YouStock

Written by the company

No more stress about storage. Managing your personal belongings shouldn’t be a burden!

With YouStock reclaim your living space with complete peace of mind. Free up your space without lifting a finger: we’re revolutionizing storage to make your life easier.

At YouStock, we are committed to meeting your needs with respect and kindness!

Get a free quote now !

A simple storage service

Written by the company

1 - Stress free storage
We know how precious your belongings are, which is why they are carefully packed and transported by our professional movers. We have our own team, which we recruit and train according to our methods. This ensures a high-quality service, carried out by people we trust 100%.
2 - Calculate your price online
Save time with our price calculator! Our rates are transparent, fair, and clear. Get a detailed quote in just a few clicks.
3 - Save money
We offer a custom storage solution, calculated down to the square meter to suit your needs. You only pay for what you actually store, and we collect all your belongings directly from your home — no need to move! The delivery of approximately 20 boxes per month is free.
4- We also offer a moving service
Move with complete peace of mind. We listen to your needs, and our teams support you through every step of your move to spare you the stress and hassle of this important stage in your life.
Multiple locations
We are located in Paris, Nice, Bordeaux,Lyon, Brussels and London.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 30% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,549)

262 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a really great experience with…

I had a really great experience with this company. The service was excellent, and the staff were friendly, helpful, and professional throughout. Everything was handled smoothly and efficiently. I’m very happy with the service and would definitely recommend them!

September 18, 2026
Rated 5 out of 5 stars

Very smooth pick up

Very smooth pick up, and the staff were lovely

September 15, 2026
YouStock logo

Reply from YouStock

Hi Sunethra,

Thank you for your review. We’re really pleased the pickup went smoothly and you had a lovely experience with the team.

The YouStock Team

Rated 5 out of 5 stars

Ionut and Soni were incredibly helpful…

Ionut and Soni were incredibly helpful - on time, quick, efficient! Would definitely recommend!

September 14, 2026
YouStock logo

Reply from YouStock

Hi,

Thank you for your lovely review. We’re really pleased the team was punctual, quick and efficient. We really appreciate the recommendation.

The YouStock Team

Rated 5 out of 5 stars

Great Service.

September 10, 2026
YouStock logo

Reply from YouStock

Hi Edward,

Thank you for your review. We’re really pleased you had a great experience with us.

The YouStock Team

Rated 5 out of 5 stars

Pickup

Dav and Shane were super helpful and kind and the process was extremely easy and stress free!

September 10, 2026
YouStock logo

Reply from YouStock

Hi Natasha,

Thank you for your lovely feedback. We’re so pleased the team made your pickup easy and stress free.

The YouStock Team

Rated 5 out of 5 stars

Excellent Service

An extremely easy, efficient, and smooth moving-out service. The staff were excellent, friendly, and incredibly helpful throughout the process. Everything was handled with care and made completely stress-free. I would highly recommend this moving company to anyone looking for a reliable and professional service!

September 2, 2026
YouStock logo

Reply from YouStock

Hi Chloe,

Thank you for your lovely review. We’re delighted the team made your move so smooth and stress free. We really appreciate the recommendation.

The YouStock Team

Rated 5 out of 5 stars

Ionut and Soni were amazing

Ionut and Soni were amazing, quick and efficient. Highly recommend

September 1, 2026
YouStock logo

Reply from YouStock

Hi Abhishek,

Thank you for your review. We’re really glad the team made everything quick and easy for you, and we appreciate the recommendation.

The YouStock Team

Rated 5 out of 5 stars

Showed up on time and were extremely…

Showed up on time and were extremely professional and efficient. Ionut and Soni were wonderful, definitely recommend!

September 1, 2026
YouStock logo

Reply from YouStock

Hi Raegan,

Thank you for your lovely review. We’re really pleased the team provided such a professional and efficient service. Thank you for recommending us!

The YouStock Team

Rated 5 out of 5 stars

Working from overseas

Very nice people all round from initial contact to pickup as we communicated from the southern hemisphere.
Packing team with team leader Soni were absolute pros and super efficient.

August 28, 2026
YouStock logo

Reply from YouStock

Hi,

Thank you for your kind feedback. We’re delighted everything went smoothly despite arranging your storage from overseas, and that the team made the process easy for you.

The YouStock Team

Rated 5 out of 5 stars

Soni and his team have done a wonderful…

Soni and his team have done a wonderful and effortless job, they deserve all the praise for my smooth moving of he boxes

August 27, 2026
YouStock logo

Reply from YouStock

Hi Dhairya,

Thank you for your lovely review. We’re really pleased the team made moving your boxes so smooth and effortless.

The YouStock Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Communication leading up was great, the team arrived on time, were very professional and efficient and took care in packing and moving all my items. I was impressed with the service and would highly recommend.

August 20, 2026
Rated 5 out of 5 stars

Soni and Pawan were super great

Soni and Pawan were super great, helpful and flexible and helped to squeeze in more stuff in with clever packing. Will definitely used them again!

August 13, 2026
YouStock logo

Reply from YouStock

Hi Zulfiya,

Thank you for your lovely review. We’re really pleased the team could make the most of the space and accommodate everything for you.

The YouStock Team

Rated 5 out of 5 stars

Great service

Great service
Arrived on time and did the job quickly and efficiently

August 2, 2026
YouStock logo

Reply from YouStock

Hi Dominica,

Thank you for your review. We’re really pleased everything was completed quickly and efficiently.

The YouStock Team

Rated 5 out of 5 stars

The team did an amazing job with the…

The team did an amazing job with the collection of my stuff and even packed my mirror to avoid it getting broken

August 5, 2026
YouStock logo

Reply from YouStock

Hi Theresa,

Thank you for your lovely review. We’re so pleased the collection went well and your mirror was carefully protected.

The YouStock Team

Rated 5 out of 5 stars

After a protracted move out and into…

After a protracted move out and into store, the return from store was very efficient and well handled, by a good team.

August 1, 2026
YouStock logo

Reply from YouStock

Hi Simon,

Thank you for your review. We’re pleased to hear the return was handled efficiently and everything went smoothly.

The YouStock Team

Rated 5 out of 5 stars

Excellent service

Excellent service, seamless!!

July 31, 2026
YouStock logo

Reply from YouStock

Hi,

Thank you for your review. We’re really pleased everything went so smoothly for you.

The YouStock Team

Rated 5 out of 5 stars

THANKYOU, YouStock

I’m Italian, from Rome. I needed to store some furniture in Paris. The service was a bit expensive, but absolutely impeccable.

They were punctual, friendly, and efficient. When they delivered my furniture back to my home, they were incredibly fast and precise.

Communication with customer service was excellent—they were always responsive and extremely kind.

I highly recommend YouStock. Thank you, YouStock! Ciao Marina

July 24, 2026
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