Saint Laurent Reviews 

Horrible company. Entitled don’t care managers about customers. They keep saying there is no one higher so they can get away with not working with you. Never purchase from this company. I bought a brand new sunglasses, returned brand new in twenty days. They show a warehouse picture of not the condition I returned glasses and refused to give me back my $550. Font but from them. The worse ever!!

I expected a premium experience from Saint Laurent, but unfortunately my experience has been extremely disappointing.

I collected my parcel from a DHL pickup point only to discover at home that the package had been emptied and the purchased item, worth €2,200, was missing.

Saint Laurent opened an investigation and informed me it would take approximately 10 working days. Instead, I waited almost one month before receiving a response. In the end, my claim was rejected based solely on DHL’s statement that the parcel had been delivered and that the shipment weight remained unchanged during transport.

From my perspective, this does not prove that I actually received the goods I paid for. I also did not sign for the parcel when collecting it.

What disappointed me most was the lack of customer care. Rather than working with me to resolve a serious issue involving a very high-value purchase, I received a standard rejection after weeks of waiting.

I expected a luxury brand like Saint Laurent to provide far better customer service and to take greater responsibility when a customer reports receiving an empty parcel.

Unfortunately, this experience has completely undermined my confidence in purchasing from Saint Laurent again.

I placed an order from the official YSL online store on 6 May and returned it within a few days.

YSL confirmed that the refund would be processed within 10 working days. Since then, I have contacted customer support several times and also called them on 23 June, when I was assured that the refund would be processed as soon as possible.

As of 6 July, I still have not received the refund, a transaction reference, or any proof that the refund was actually processed.

This is extremely disappointing from an official YSL online store. The issue is not a misunderstanding or a delivery delay - the order was returned, the refund was promised, and weeks later the money is still not back.

Based on this experience, I would not recommend ordering directly from YSL online unless you are prepared to chase customer support for weeks and potentially open a card dispute to get your money back.

I will now be escalating this through my card issuer and the relevant consumer protection authority.

The YSL store sold me the smelliest envelope bag I have ever encountered. The odor is incredibly strong — almost like a skunk or a NYC sewer — and it is completely off-putting when wearing it. Honestly, it’s embarrassing to carry because the smell is so noticeable.

I reached out to YSL hoping they would help resolve the issue, but the response was extremely disappointing and far from what I would expect from a high-end luxury brand. This bag feels like a complete waste of money and is essentially unwearable.

I am very surprised that a brand like YSL would sell a product with such a serious quality issue without proper quality control. Extremely disappointed — I would not recommend this bag.

YSL Bag is the worst bag I’ve ever bought.I have been incredibly patient for 5 months, and this level of service is completely unacceptable. I am no longer interested in waiting for a repair. I demand a full refund or a brand new replacement immediately. Please let me speak with your Store Manager right now.

I ordered a Cassandra Mini Top Handle bag in White. It arrived very quickly however as soon as I opened it it certainly wasn't white, more beige. Then I noticed the sides where it was stitched was a green/yellow colour. Upon further inspection it looked like there had been some kind of reaction with the glue as it was also in the inside of the flap but worse. I reached out to customer services and after getting cut off their online chat and 2/3 calls with a 30-60 min wait each time got through to someone. I was advised this wasn't normal and they would arrange a replacement or refund. I explained I wanted the bag for a special event at the weekend so need a replacement sent that day. I was advised if I purchased another bag they would ensure the warehouse would quality check it before sending and sent me a return label and ensured the refund would be processed as a priority. The 2nd bag arrived the next day and was even worse than the first one. It took 22 mins to get through on the phone again. Mid conversation I got cut off. 3 further calls that day, with one being on hold for over 1 hour, I gave up. I received an email with another return label and said they were investigating. I asked for someone to call me. No one did. When I received confirmation from the courier the 2 bags had been returned successfully I emailed for confirmation of receipt and refund. I have still had nothing. I called again and was told the refund had been processed and to wait up to 10 days. I asked for an explanation and was told a manager would call me. Still no response, acknowledgement or confirmation. I have called again this morning only to be cut off again before getting through. They have over £4000 of my money!! Absolutely appalling. After another hald hour wait for the second time today i've been told they aren't sure if my refund has been processed and will chase the warehouse.

I have an uptown clutch, over the years it started to smell…. Bad! I took it to the Birmingham store, they looked and spoke to me like I was something on the bottom of their shoe!
I email CS and they gave me Bond Streets details. Bond Street could not have been more helpful! ♥️
A replacement bag is on its way. Amazing service eventually.
I’ll remember NEVER to give the Birmingham store my ££!!

I am extremely disappointed with YSL’s service. I placed an order and received completely wrong items, including unrelated makeup and a dirty razor. My actual order was never delivered.

I contacted customer service multiple times, sent all requested proof, and followed up repeatedly, but they ignored my emails and provided no resolution.

This level of service is unacceptable for a luxury brand. I do not recommend ordering from them until they fix their fulfillment and customer support processes.

My wife bought a pair of shoes with the gold YSL attached. After a few wears the gold YSL snapped - Not good enough for this price

WORST COMPANY! Do not shop. I returned my order they “processed a refund” through wire. It has been over a week and the refund is still not in my account. Mind you I had to contact them for my refund! Awful company and service. Do not shop

Received wrong items. They offered clinique and sent cheap alternatives.
To begin with immediate reply and assurance that it would be rectified. Absolutely nothing and no reply to further emails. Scam.

My parfum it’s broken He came without the cap libre ysl le parfum vaporristeur spray

YSL’s handling of this matter reflects a serious failure in basic consumer protection and commercial responsibility.

A YSL handbag—priced at nearly $4,000—was purchased as a Christmas gift and never delivered. We have been informed that the package is “with FedEx” and that an “investigation” has been opened. Timelines provided by customer service have ranged from “a couple of days” to 7–10 days, demonstrating a lack of clarity, consistency, and procedural control.

More concerning is YSL’s decision to place the burden of this loss on the customer.

Under fundamental consumer-protection principles, the seller—not the buyer—retains responsibility for delivery of goods. Any contractual or logistical dispute between YSL and its carrier is an internal matter and should not delay resolution for the consumer. We did not select the shipping provider, nor do we have any ability to influence or expedite their internal processes.

At present, the only party suffering financial harm is the customer: we are out nearly $4,000 with neither the product nor a refund. No replacement has been offered, no refund initiated, and no definitive resolution timeline provided. Repeated references to an “ongoing investigation” do not satisfy the seller’s obligation to deliver the purchased goods or return payment within a reasonable period.

Luxury pricing carries an expectation of professional standards, accountability, and timely remediation. Passing liability downstream to the customer—particularly during the holiday period—is unacceptable and inconsistent with basic commercial practice.

We are formally requesting immediate resolution through either:
1. a full refund, or
2. prompt replacement with confirmed delivery.

Absent timely action, we will pursue remedies available under consumer-protection law and take our business to a brand that upholds its obligations to customers.

I've been waiting weeks for an order to arrive and don't hold out much hope now I've seen these reviews. I'll be getting a refund through Visa and I urge everyone else to do the same if this company are ignoring you. Hit them in their pockets where it hurts. If I'd have known it was a Chinese company I would never have ordered in the first place.

DO NOT ORDER FROM THIS COMPANY saintlorian
It took ages for it to arrive. Wasn't what I ordered (meant to be Clinique) instead I got some cheap Chinese knock off.
I complained they have sent the wrong stuff, I asked for a refund and now not replying to my emails.

The good took a longtime to arrive.
The quality is very poor. Watered down mascara. Broken lipsticks. Complained and they said the wrong order had been sent so they would rectify it.
They didn't.
Asked for refund and now not replying to my emails.
Do not use this company they are terrible.

Dear Yves Saint Laurent Customer Support,

I am writing to express my disappointment regarding Yves Saint Laurent Libre Intense, which unfortunately has not met the quality standards I expected from your brand. After multiple uses, I noticed that the perfume consistently leaves visible stains on my clothing, regardless of fabric type or color. These marks are difficult to remove and have resulted in damage to several garments.

Given this issue, I find the quality-to-price ratio of the product to be unsatisfactory. A premium perfume should not compromise clothing or require extra caution during normal use.

I would appreciate it if you could look into this matter, as I believe it is important feedback for maintaining the quality of your products.

Thank you for your attention.

Sincerely,
Damaris Wanausek

Appalling customer service. I have been waiting 9 days for a delivery which is stated as 3 - 5 days on their website.
Customer service first asks me to wait 7 days, then they tell me I have to wait 14 days.
As a new customer to Yves Saint Laurent i wont be buying from them ever again

I am very very disappoint with ysl product.i bought ysl perfume just a week ago.it was fall down on the floor and the bottle was broke down.i wont buy this product again.i was really disappoint with the ysl perfume packaging.

Saint Laurent in Egypt is The worst customer service . I bough a perfume liner 150ml from marrasi branch for 8900 on 8:/8 on the next day I went to another branch with the receipt to refund the money as any international brand they refused because there was an offer and it cost 6750 so I asked to refund the rest and take the offer although there was many similar items on the floor they refused to exchange or return the item from another branch just because of the offer although o have the record . I am so disappointed.