Zazzle  Reviews 

29,078
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 4,633 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the quality of materials, noting that products like canvas prints and leggings are superb, and the artistry looks fantastic on various items. Reviewers appreciate the ease of designing and ordering, pointing out that the process is very user-friendly and the finished product matches expectations. However, some customers also noted difficulties with the delivery timeline, including instances where tracking showed only a label was created, and others experienced issues like arriving smushed or having minor imperfections. A small portion of people felt that specific items, such as business cards or puzzles, did not meet initial expectations, and some consumer journeys were complicated by difficulty in getting live support or excessive billing concerns.

What people talk about most

Product

People report positive experiences with product, noting that custom items and cards turn out beautiful and... See more

Quality

Consumers find quality to be positive, noting that products like tiles, invitations, and blankets exceeded... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the prompt shipping times and... See more

Order

Users describe positive interactions with order, noting that the ordering process is simple and easy to... See more

User experience

Reviewers highlight satisfaction with the user experience, emphasizing that the website is user-friendly and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered 2 prints that were not made correctly. The white space that I wanted left as a border was removed. The prints were beautiful, but just not what I ordered. I mentioned this in a review on the... See more

Rated 4 out of 5 stars

A little smaller than expected but not a big deal. Will still be a great birthday gift for a Les Mis fan. Delivered promptly.

Rated 4 out of 5 stars

I love my business cards. Quality is great! Just wish I could get them quicker. Delivery time could be better. Overall satisfied.

Rated 4 out of 5 stars

They do look decent, overall. A minor imperfection, with is unnoticeable to someone who didn’t design it. However, shipping was completely outrageous. $15 was the lowest option. For my business, I shi... See more


Company details

  1. #37 of 65 best companies in e-Commerce Service
  2. #45 of 90 best companies in Decoration and Interior Design Store
  3. #65 of 133 best companies in Online Marketplace
  4. #28 of 46 best companies in Printed Clothing Store

Written by the company

*ATTENTION* Some orders may take longer than anticipated due to current circumstances. We're working to get all shipments out safely. If you’d like information about your order, please go to https://www.zazzle.com/about/ask and select 'my order' from the dropdown menu.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

29K reviews

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4.4

All reviews

(29,078)

3,411 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
customization

Rated 5 out of 5 stars

Happy with everything

I've ordered from Zazzle several times. I've been able to find a card for every occasion, even thank you cards for a donation made in memory of my cats. Customization is very easy, pick your pictures and write what you want. I even purchased pillows for family and friends with pictures of their cats. The pictures were clear, nice printing and soft and comfy. I went with the offer of Zazzle Plus for free shipping which has been handy, this is my go to for my cards and gifts.

February 21, 2024
Unprompted review
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Rated 5 out of 5 stars

Site was easy to navigate and the…

Site was easy to navigate and the customization options were as well. Pricing was great and the process was seamless. Shipping was perfect, especially considering we ordered a custom item. Will definitely be using Zazzle again in the near future!

January 27, 2024
Unprompted review
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Rated 5 out of 5 stars

College graduation announcements

The customization interface could've been a little more intuitive for getting to your final design but ultimately the final product was excellent and affordable. Many good design templates available.

February 6, 2024
Rated 5 out of 5 stars

Quick delivery

Great customization options, ordered a long-sleeve tee to use for next year on December 18th and it ended up arriving before Christmas

December 18, 2023
Unprompted review
Rated 4 out of 5 stars

I did really like how the product I…

I did really like how the product I ordered turned out, but the pricing displayed on google and the website, and what the order total ended up being was VERY misleading. By the time I completed the order it was almost double what was advertised without any real customization.

December 12, 2023
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Rated 4 out of 5 stars

Great product, great customization

I loved the save the dates I received. It's really great quality and great customization for the price. The only reason it's not 5 stars is because they calculated my total as one price but this was capturing a discount for bulk ordering 100 and the Cyber Monday discount. When I went to check out, it would only apply one of these which caused me to pay more than it originally told me I would have to.

November 28, 2023
Rated 5 out of 5 stars

Lovely custom cards!

I’m really happy with my experience with Zazzle. Great customization options (for Christmas cards) and the matte thick paper stock is beautiful. Shipped fast too! Will definitely be back next year!

November 24, 2023
Rated 3 out of 5 stars

Disappointed

I was disappointed in the business cards. The background came out much darker than how it was shown in the customization process. Because of this, the photo and the lettering were not clear.
The card paper was rigid and of good quality.

November 7, 2023
Unprompted review
Zazzle  logo

Reply from Zazzle

Hi Karen,

I'm really sorry to hear about the business cards, but we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.

Kindest regards,

Jordan

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Rated 5 out of 5 stars

Great product

Beautiful artwork, easy customization tools, great discounts, fast shipping, quality product. We are very happy with our order.

October 3, 2023
Rated 5 out of 5 stars

Quick delivery

Quick delivery, color was true to picture, and easy customization. Honestly super happy. We used them for our wedding save the dates and it came out perfectly.

October 3, 2023
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